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December 2024 by Harriett Rogers
I just created my Christmas card and the employee was patient and helpful as I went through the process. She was great!
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December 2024 by Linda Robbins
The pharmacy was very helpful in filling my prescription today.
Also, the front clerk helped me with my coupons and health card to get the discounts.
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April 2024 by Tom E
Pharmacist Wendy to the rescu!. I ran out of my short term medication that is absolutely critical. (Insurance makes refills very difficult, had a silly hold on it). She found a way and I got my medication in time. Very grateful. Wonderful service. Wendy rocks. I’m quite disappointed to see how low customers are rating the store. The employees couldn’t have been more helpful not just today but many years now.
Unfortunately, people are probably frustrated with insurance/Pharma drug prices and taking out on the wrong folks.
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February 2024 by Audie Schneider
I want to explain 2 of my answers on the reg. survey.This store always has some bits of paper and other small debris on the floor, some from the packs of kids who come in after school, some probably from stocking. I suspect there just aren't enough sales people to handle all the restocking and removing of expired items, so the aisles often have containers on the floor in the aisles.Re: coupons not accepted: I think the self-checkout machine I was using wasn't reading my coupons. They were still good by date, so Jack used his card to get them accepted. . Just an unusual glitch, but I wanted to answer honestly. I always go to this CVS.
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February 2024 by marilyn harman
The man at the checkout counter signed me up for CVS advantage card as zi am new to CVS since my Rite Aid store closed. He took the time to get me started.
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December 2023 by Jared Donnelly
The pharmacy staff is rude, slow, and always acts like I'm an annoyance when I come in for a scrip. That's if they bother to open on time. Just waited 15 minutes for them to open at 10. Gave up at 10:15. Tried to buy something else and the self checkout wouldn't work. Kept telling me someone was on their way to help me, so after 5 minutes of standing there, I gave up. The store manager "had no idea when they'd open up", or who was even supposed to be there. Worst drug store on the planet by miles.
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September 2023 by Amber Lynn
Unfortunately horrific staff and very poorly managed pharmacy. Never has the medication despite the calls saying they do, pharmacist and techs are extremely rude. One hung up on me after waiting for a while because she was "too busy" and there are many, many more issues going on here. Obviously healthcare in this country is at an all time low quality point, absolutely abysmal, however that is not the client's problem. We still have to take meds and getting help without being shouted at or called names would be nice.
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September 2023 by Sawyer Lynn
Unfortunately horrific staff and very poorly managed pharmacy. Never has the medication despite the calls saying they do, pharmacist and techs are extremely rude. One hung up on me after waiting for a while because she was "too busy" and there are many, many more issues going on here. Obviously healthcare in this country is at an all time low quality point, absolutely abysmal, however that is not the client's problem. We still have to take meds and getting help without being shouted at or called names would be nice.
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August 2023 by Marty M.
I just left my doctors office and was stressed from the session when I decided to pick up my scripts that had been called into this pharmacy. It's a large store. They have quite a selection of whatever you might need and on top of that they're right next door to Heinen's, which is a wonderful store. While I was picking up my script, the druggist suggested I update my annual shots which I did to get that out of the way. On the way out I saw and bought a number of things I needed because of the vast diversity of what they carry. I am pleased at the store's location and its service. I do not understand how other reviewers gave such nasty reviews. They all must have been having a really bad day.
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August 2023 by Brittany Gura
Terrible pharmacy!
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January 2023 by Khaia T.
The pharmacy is trash they don't do their job at all they packaged 1 off my prescriptions but not the other 2 the technician with the blonde hair Caucasian was terrible she barley did her job!
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December 2022 by Dave Wilson
The pharmacy at this location is a disgrace. Incompetent, rude, unorganized and unmotivated. One individual in particular is loud, obnoxious, confrontational and abrasive. If customer service is a priority to CVS, then she should be terminated immediately. A pharmacy is a busy place. That is a fact, but it is not an excuse for sub-par performance, acting exasperated, failing to fulfill orders and arguing with customers. The business from the people of the Village pays the salaries of the workers and keeps the store open. It is not our job to conform to how she wants to do things. There are those of us with schedules and commitments of our own that should be respected. When I dropped off my prescription on 12/19/22, I was barked at, not thanked. When asked to declare when I wanted to pick up the prescription, I suggested one hour. When I returned in an hour, she announced it wasn't ready yet. I asked why she had earlier agreed to an hour, and she said they were "slammed." However, there were no other customers around. This was a problem for me, because I was picking up the medicine on my way to catch a flight. When I said I couldn't wait, she acted as though I was out of line. Long story short, this pharmacy and CVS store is going downhill just like many businesses in the Village (Einstein's comes to mind). Unhappy workers who don't like their jobs, who don't care about the needs of customers, who have bad attitudes and feel the paying-customers owe them instead of the other way around. Absolutely pathetic and, just like all the bad behaviors in this day and age, far too easily tolerated.
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April 2022 by Tera Somogyi
The lady working there on 4/4/22 in the evening was not nice at all. Very abrupt and rude. The dr called in the prescription at 6:45pm on 4/4. The bainbridge CVS could see it in the system and that the chagrin falls CVS had the order. However the rude woman at CVS in chagrin claimed they did not have it. Went in the next morning and it was still not filled. They stated they just received it this morning (obviously false). The one worker was working the register “and could not fill it while working the register” (his demeanor was friendly at least). The other worker just sat at the desk typing, chiming in here and there with excuses but not doing anything to assist. The gentleman in the line after me - same exact experience. His dr had called in the rx the previous day, they pretended as if they didn’t receive it. Normally I would not complain, things happen and patience is a virtue, however if you have a family member that is suffering do NOT send your rx to chagrin falls CVS in downtown Chagrin. Use the CVS on 306 - much more customer oriented. As I stand here the one worker keeps helping other customers after me instead of filling the prescription.
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January 2022 by Yin Tang
We went to get our booster shot here. I felt bad for the pharmacists. There were about a dozen people waiting for prescriptions/booster, and only two people working. They were really nice even though I could tell they were overstressed. Some people in line were getting annoyed, but everyone managed to be polite. It was a rough day. A kid before me got sick from his shot and the pharmacist said he wanted to call 911, but the dad said it was okay. About 20 minutes later, the kid was able to (slowly) walk out. Apparently that happens to about 1% of kids. The shock of something going into their body makes them woozy. You never know what reactions people might have. The people in the pharmacy did everything right. They brought over extra chairs and had the kid recline. It made me a lot more understanding of the line.
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November 2021 by Cathryn Murphy
The Pharmacist Lori has always been professional, helpful and great to work with. Today, when I was there to receive my Moderna Booster she was beyond helpful and untangled a real mess with my vaccination card. The original vaccination site in Ashtabula caused the problem and Lori stuck with the phone calls out there to get me vaccinated. Highly recommended!
