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May 2025 by Christine Nicole
Stopped in after an appointment in the area bc I needed a gift for a friend. First of all, upon entering-not a single person acknowledged my presence, not even a smile, hello, nada. That in itself is enough to make me turn right around & go elsewhere, and that's exactly what I did. My money spends the same everywhere. Sad that I didn't read the reviews prior to stopping here bc I wouldn't have even wasted my time. It's apparent this boutique could use a little training in customer service for their staff and/or owner.
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April 2025 by K G
Exceptional store and very friendly staff. I visited twice while in the area this spring. It’s a wonderful place to pick up a variety of unique gifts as well as high-quality clothing and shoes. I plan to check out this shop when I return to the Chagrin Falls area.
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December 2024 by Y
Great products. Helpful employees.
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November 2024 by Scott Hannah
I had some business in the village today, ended up with extra free time and decided to walk through a few shops. I’ve been in Hedges frequently over the years and in both locations. A very nice assortment of gift items, especially around the holidays. But I have to say the most consistent impression of this store is the extremely unwelcoming staff that seems to always be there. I usually chalk it up to the fact that I’m a guy in a predominantly female attended store. Regardless, there is no reason for this lack of hospitality. And by reading through several of the other reviews here, it seems this is a common experience. The first employee who didn’t just stare at me was the sales clerk who took my purchase. Step it up ladies. You have a nice shop, but start treating your customers with more respect and courtesy. I had a better experience at Chagrin Hardware, maybe you could learn something from them.
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April 2024 by Molly Griswold
Amazing selection of gifts and home goods. I love the candles/scents and home accents in particular. They have very cute selection of clothes as well, including some hard to find designers (Oliphant :), amongst others). This is my go to store for gifts, and while a little pricey for some items, the wonderful service and unique selection make it well worth it.
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February 2024 by atom tarragon
I found a couple of really sweet cards and goodies here. It's a boutique, so a bit overpriced, but the ladies who worked here are very kind and there are a lot of interesting and unique gifts.
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August 2023 by Jessica Leben
I walked thru here after visiting the market with my children. Another set of children were walking around with salt and pepper grinders, which then caught my children's attention. I didn't notice as I was looking at other items in the store, when the store attendant came and took them. Which was fine as I already told my kids not to touch them. She started ringing up the s&p grinders as if I was supposed to buy them because my kids had them or she thought we were trying to shop lift yet. Yet, she said nothing to the other women and children who were playing with them prior. Sorry I wasn't in my Sunday best. Won't ever visit/shop in this store.
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July 2023 by Elana B.
Fantastic gift shop with the friendliest staff! Hedges sells higher end candles, serverware, skin care, books, jewelry, cards, candy, pajamas and more. Although I have been shopping there for years, my most recent experience prompted me to write a review. It was a busy Saturday and I had a return/exchange to make. Even though there was a line forming behind me, the woman working with me was so kind and patient the entire time- and even went to a back room to look for a specific scent of lotion I had wanted. I can't think of a more comprehensive gift shop in Cleveland.
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June 2023 by Rebecca Pantuso
This is one of my go to places in Chagrin Falls for gifts! Love the selection, love the people, love the atmosphere. They make it easy to support local!
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June 2022 by Dillon Garofolo
Amazing store, one of the best in Chagrin!
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April 2021 by Sue M
Great eye for e good stuff!!
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November 2020 by Julia G.
I cannot believe how rude the women who work at this store were. Popped in with my parents yesterday and the older woman with glasses and short hair was staring at us up and down following us around the store. I've lived in chagrin my whole life and this was the first time I've walked inside in years. You'd think maybe things have changed, but this store is incredibly insensitive to all customers and should go out of business!
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October 2020 by Bree Sotirovich
It had beautiful items in the window that caught my eye. I went inside and loved the farmhouse style mixed with the mom who has been home drinking wine homeschooling the kids style. it had the softest stuffed animals which we snatched up. Jellycat was the brand. I also loved my vodka cordials.
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December 2019 by Cheryl Black
Please post a picture of your store front!! The window decor is fantastic!!!! ?
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November 2019 by Annette Babrauckas
Great selection of items for gift giving.
