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August 2023 by Tam
Had a great experience at Cuffs. Zack was extremely helpful in recommending a present for my wife. Didn’t have enough time when I was there to browse everything. Will definitely be back to do that. Cuffs has a nice selection of everything from wine to clothes and more.
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August 2023 by Kaveh Varghai
They never try to sell you something you don’t need/want. Purely there to help make a experience that could be a bit daunting a little bit less scary and easy.
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May 2023 by E. Burnette
Cuffs is a gem. My husband's Hermes tie needed repairs and I found Cuffs through Hermes. I was wonderfully impressed with their service, kindness and generosity. Thank you Zach!
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March 2023 by Sweet pea Sweet pea
The store is absolutely beautiful, unique, and have lots to choose from: men and women, younger and older. Only one unpleasant minus and the most important the customer service. Shooing should be fun experience,
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January 2023 by Justin T
Stopped in while in the area on business. I was running low on one of my trusted Aēsop products and Cuffs is the only retailer in NE Ohio who carries it. My only regret is that I didn't have more time to browse because Cuffs has a great selection of footwear, apparel, and home accessories. I'd like to address one of the other reviews with claims that they did not receive acceptable service due to their race. As a Black man, I usually enter high-end retailers in the US and abroad extremely guarded due to numerous experiences of profiling and unfair treatment. At Cuffs I was treated very well. The sales associate was warm and attentive without being intrusive. I wish I could remember her name. When I'm back in Cleveland I'll definitely carve out more time (and room in my luggage) to shop for a Hermés scarf and cashmere blanket my wife has been hinting at.
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December 2022 by Alli GK
Friendly staff. New Hermes merchandise and other luxury branded products for both men and women.
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December 2022 by Ms June
Friendly staff. New Hermes merchandise and other luxury branded products for both men and women.
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December 2022 by Alli
Friendly staff. New Hermes merchandise and other luxury branded products for both men and women.
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October 2022 by Eleni Pantelides
We came to the store looking for a particular candle. The staff was very friendly and helpful. I was very impressed with the selection of items they had in their store. I can’t wait to go back and look some more. I told my husband about the custom suits so we will go check it out again.
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June 2022 by Nick Doolittle
I arrived at Cuffs in a pinch - I was attending a wedding down the street and had forgotten my tie (something I realized ~45 minutes before the ceremony). Zach was incredibly helpful. He recommended a wonderfully dynamic tie that accommodated my last-minute budget. Many thanks, Cuffs & Zach! You all saved me from the anxiety of being awkwardly underdressed all night.
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January 2022 by Teresa D.
I've been going to cCuffs For 20 years and have always found consistent and exquisite selections beyond my expectations! And then I discovered the wine cellar! Rodger and all of the staff are so friendly and intelligent about every product and Closing Line that they represent! Truly a luxurious experience! Coming from the art world I am very selective and there are no disappointments in the selections at CUFFS DeChant Art Consulting Teresa
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January 2022 by Tom
I wanted to take time out of my day to write about the experience I received from one of the sales rep here by the name of Emma. Emma has been very courteous and manner full along with being knowledgeable with products the store has to offer. The best build relationships are not just based on weather a sale is made or not, but the consistency of working hard for customers to obtain what they are looking for and at times offering items which consumers may not know about. Just reaching out to customers asking if they are having a good weekend, how’s the weather, or just a hi, etc. is what shows a business is not just after the money or making more sales. This is how I was treated from Emma and I will continue to support Cuffs because of her professionalism. Ty for making my wife happy, as the saying goes happy wife, happy life. ?
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September 2021 by PMK
Would provide negative stars if I could. Incredibly rude service (my family just moved to the area not long ago and spent five figures there already since our arrival). I understand the Hermes purchasing and quota game as I’ve lived in various major US cities and abroad for many years and it’s the same game everywhere. And while I do appreciate the brand, and NOT just the iconic purses…the inconsistent service and blasé attitude leaves a sour taste in my mouth. I am fairly certain I know about the leathers and brand heritage than the younger salespersons there since I’m almost 40 and have been interested in the brand for over 15 years. Perhaps if I were not the race that I am things would be different? It certainly feels that way!
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September 2021 by Charles McCarthy
An absolute gem of a store in idyllic downtown Chagrin Falls. Come for the clothes, but don’t miss the wine selection, which is one of the most unique I’ve seen in the region.
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July 2021 by Underhill P.
I am also amazed that anyone would have anything but an excellent experience at Cuffs. My own relationship has been stellar for all the many years I've been going there for both wine and clothing. I have recommended the store to friends and they have all thanked me.
