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February 2024 by Denise V.
Very professional, friendly, knowledgeable & trustworthy. I brought a pendant that was my mother's for repair, a very large & delicate one. Chad did an excellent job restoring it! I am very happy that I found this place!
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January 2024 by Ashley Festa
I moved to the area recently and after reading so many positive reviews on here, decided to call Jackson Grey Jewelers when I noticed the stone on my engagement ring was loose. I brought it in yesterday and was so impressed with the quick workmanship done to fix it.. it's perfect now! The store has a really interesting curation of pieces and the owner is super kind, helpful, and knowledgeable. Highly recommend this place. I will definitely be back!
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January 2024 by Jonathan Sherwin
Very easy to talk with and understood my concerns about repair and re-sizing a ring. The work was done promptly and the workmanship on the ring was top notch. Reasonably priced too.
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January 2024 by Douglas Weber
Repaired my wife’s wedding band. Service was very prompt and the ring looks great. I highly recommend Jackson Grey for jewelry repairs!
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January 2024 by Annalice Delamater
First time at Jackson Grey Jewelers, Very friendly and knowledgeable. They did a beautiful job with my Ring. Will definitely be back.
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December 2023 by Serge Chumachenko
Outstanding experience working on a custom project for an engagement ring and a pair of matching earrings. Incredibly friendly staff that take time for first-time customers and very much help guide you through the process of making a truly unique piece. Fantastic, high quality workmanship, and very reasonable, fair pricing. Overall, I felt supported and guided through the whole process. Absolutely would work with again!
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December 2023 by Samantha Simione
I was in a pinch and needed a size 2 ring (that was my grandmother’s) enlarged to fit my daughter’s ring finger for a ring ceremony that very day. This was so last minute and I was so appreciative of Jackson Grey Jewelers when they were able to make this happen for me- I could not believe it! I walked in with the ring at 11:00 am and it was sized to a size 5- and cleaned beautifully- by 12:00 pm, exceeding the time frame I was originally given of 1:00 pm. The service was amazing, the owners are wonderful and the jewelry is beautiful! Jackson Grey helped me make the impossible- possible! I couldn’t have been happier!! Jackson Grey will now be my family’s jeweler!
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December 2023 by Scot Lowry
Created a custom display and engraving for a gift with a ton of great ideas resulting is a very personalized gift for a family member. Top notch service and creativity. Awesome local business!!
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December 2023 by Grace Andrews
I love the unique pieces at Jackson Grey. Everything we have purchased there has always been a lovely piece, fit for a future family heirloom, and the experience is always fun.
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November 2023 by Leeanna Barr
Jackson Grey Jewelers did a great job making sure the job was done right on my beautiful ring. It’s just gorgeous. Thank you!!
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August 2023 by Kristin Martin
I would give them 10 ⭐️ if I could. I believe my exact words to Chad were, “You’re a miracle worker!!” I have been unable to wear my wedding ring for several years due to side effects of cancer treatment. I met Chad at a Chagrin Valley Chamber event and he said to bring it in for him to take a look. Other jewelers wouldn’t touch it. He not only made it so I can wear again, but it’s also seamless and beautiful. I’m beyond grateful!! Thank you Chad! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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July 2023 by Andrew Nichols
This was the greatest jewelry experience I've ever had. Chad was incredibly knowledgeable and helpful, my ring turned out perfectly.
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May 2023 by Alexis Marshall
I’m so lucky to have this gem of a store close by. Every piece I’ve purchased has been unique and special. The design work and care for the customers is always outstanding. I went in with a pair of earrings I’ve been looking for and with in a week, they had them with special made the backings for me. The range of pieces in store always have me coming back. I can’t say enough about these people! Thank you guys!! Your work is amazing.
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May 2023 by Mary Rende
This is the place to go for jewelry repair including pearl restringing and watch battery replacement. They also have beautiful custom jewelry and unique gifts. Everyone has always been so pleasant and helpful.
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April 2023 by Chelsea Ols
Alex is so knowledgeable and has done amazing work on my necklace for me. They were also kind enough to engrave a special piece for me and it came out FLAWLESS! Highly recommend!
