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March 2024 by Esther Kaufman
Great groomers very professional!
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July 2023 by l Y
The Groomery does a great job 100% of the time. Our pup always gets a great cut, the groomers there are professional and listen to our needs and his cut always grows in excellent.I really like the products they use on him (since he sometimes has sensitive skin) and I NEVER have a problem getting him in for appointments. Even if they are booked out, get yourself on the cancelation list and you’ll be booked in no time.
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June 2023 by lynn Y
The Groomery does a great job 100% of the time. Our pup always gets a great cut, the groomers there are professional and listen to our needs and his cut always grows in excellent.I really like the products they use on him (since he sometimes has sensitive skin) and I NEVER have a problem getting him in for appointments. Even if they are booked out, get yourself on the cancelation list and you’ll be booked in no time.
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February 2023 by J M.
walked in one day to deliver food to one of the employees (unexpected to the owner), and witnessed the owner, Carol, basically growling herself at some dog she was attempting to groom. Then she started hitting the poor thing repeatedly. Yes it was snarling back, but when it comes to pets you get what you give, and she was being cruel and heartless. The staff just looked helpless about the whole thing. I left, cause there's nothing I could really do, and I was sure the dog would go home alive because otherwise she wouldn't be getting paid. But if that were my dog, I'd never ever take it back there again, and could completely understand why the dog hates getting groomed. how do I know it was Carol, the owner? Her pic is on the company website.
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October 2022 by Mary Pluto
this was my 2nd time using the Groomery. I have a standard schnauzer and Carol does a fabulous job with him...she listens to my feedback and respects my wishes.wherever i take my dog , people sayhow beautiful he is! thank you Carol!
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June 2022 by Aline Koptis
We’ve been taking our dog to The Groomery at Tanglewood for over nine years now. We have always experienced excellent service and care from all the staff there. They treat us and our dog just like we are part of their family. Plus it’s so awesome to get curbside service so I don’t have to get out of the car. He gets so excited when he sees where we’re at because he totally adores Tori, as do we. She does a phenomenal job on his bath and nails and we have to bribe him to get back in the car to go home! I highly recommend their services and prices and especially Tori, who treats our dog like he was her own.
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June 2022 by Shoshana Greenberg
My girls have been been Tori for almost 5 years and are always so excited to see her!! Tori is a amazing communicator, groomer and person. She obviously loves her job and the dogs she cares for. Tori is also very knowledgeable and her first priority is always in my girls’ best interest. She always keeps me aware of anything she notices - if one of my girls has a hotspot to make sure they don’t keep licking it, recognizing early ear infections (happened 2 or 3 times) so they could get treatment before it got bad, or even if they need a different length to accommodate their comfort with weather changes. When Sami (now 18 months) started w Tori, she had me bring them in together and just do whatever Sami was easily comfortable with, ensuring a great visit so Sami could get used to her and the process. Both Tori and Carol are the best and unbelievably loving! I would never go anywhere else!!
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May 2022 by K Stefanski
We absolutely love the Groomery! Our two dogs are skittish around most people but when I tell them we’re going to see Tori they run to the front door. They love Going to their spa days! They always come back so clean and beautiful! We’ve been to many groomers and none have even begun to compare. My mom drives hours to get her poodles groomed here. I can not recommend them enough!
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May 2022 by Robert Walter
I have been taking my large breed, long-haired herding dog to Carol and her talented colleagues at The Groomery every week for the past 10 years and have been extremely satisfied with every trip. They are all very kind, polite, and caring individuals who do a tremendous job with our great pal. He always comes home clean, fresh, and professionally done. If they notice any health issues, they are quick to inform me. And they are always very willing to make schedule adjustments if they can to accommodate us. I highly recommend Carol and her colleagues. We have always enjoyed working with them.
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May 2022 by Melanie Coy
Tori and the entire Groomery staff is hands down, THE BEST we have ever used. They have always been very accommodating with scheduling and do an amazing job with our doodle. Tori took the time to find out exactly what I wanted with her coat and cut, and she always comes out beautifully, where other past groomers would have just shaved her because of her difficult coat. We have been taking her there now for several years and she gets so excited when we tell her she is going to see Tori ? Highly recommend!!!
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May 2022 by joan kavanagh
Our three-year-old standard Poodle is a sensitive soul, prone to a little irritable bowel, and has never looked forward to grooming until we found the Groomery in Bainbridge. Tori treats our pup like her own and always does an amazing job. Even our new veterinarian commented on Dayton’s cut and coat and inquired where we have her groomed.Thank you, Tori, and your caring staff! We appreciate you.
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May 2022 by Traci Fay
Just picked my girls from Carol and Tori Friday! Have been going to the Groomery for almost 20 years with most of our dogs! So grateful for them and my girls love going! My little one falls asleep on the table when she gets trimmed! They do amazing trims on them!!! The best!
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May 2022 by Saadia Hussain
I was referred by a friend to the Groomery and I have to say it has been the best experience. They do a phenomenal job and have always been so accommodating with my busy schedule. I tried other places only because It’s about 30 mins drive for me, but I didn’t find anyone who does work like they do, the drive is worth it!!! Highly recommend, they know what they are doing.
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May 2022 by Lindsey Huffman
I took my elderly dog to get groomed they were extremely professional did exactly what I wanted them to do. Tori always takes good care of my dog. I have been going to the groomery for many years with zero issues. Highly recommend!
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May 2022 by Marguerite Anderson
When I dropped my dog off several weeks ago for a morning appointment (they still insist on curbside even though none of the employees wear masks so I’m wondering if there’s a non Covid reason for that…) and they informed me that my dog would be ready in eight hours because it’s “easier on the dogs” that way - to crate them in between stages of the grooming. Easier for who? The groomers? Definitely not easier for the patrons or their dogs who are away from home and not given food or water or taken out for a potty walk for eight hours. The groomer later admitted when I called to check on my dog that the eight hour wait was because she was “super backed up.” Learn to manage your appointments and don’t overbook yourself to make a few extra bucks at the expense of the dogs. To top it all off, my dog had a tick on his face when I picked him up - so in the eight hours you were supposedly grooming him you didn’t notice a tick on his face after you shaved him? My dog was super distressed when I brought him home and his skin was itchy and clearly bothering his so I’m not sure what product they used. My dog’s behavior and my own observations are enough to convince me not to return.
