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December 2023 by Joyce Kosturko
Rich was very helpful when I went to buy a new mattress and box spring, made it very easy.
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October 2023 by Heather Dalton
Heard how amazing they are from friends and family. I stopped in and met Rich. He was wonderful. Helped me find what I was looking for and set up delivery. Delivery guy, John was great as well. Wonderful experience and we love all 3 bed sets the 2 headboards we purchased as well. Thank you so much for making this painless.
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June 2023 by Eric Bacon
Super knowledgeable and professional. We had a king size original mattress for the last 14 years we loved it and it lasted great. For a new mattress we tried a competitor and instantly regretted it. I called Rich and he said they could have the same model we loved for 14 years at our house this week.There are some companies that sell a product and there are others that take their service and product very personally. Rich was great, zero pressure but extremely knowledgeable and you can instantly tell he cares deeply about his customers and the quality of the mattresses they make.*Follow up review: The delivery guys were great and on time. Mattress was exactly what we ordered and we are sleeping better than ever, whatever position I fall asleep in is how I wake up in the morning. I don't know how you get better sleep than that. We are very very happy.
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November 2022 by Kathbrhyn Legelski
Got just what we wanted. Service was very helpful.
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March 2022 by Annie Wang
Best team,best store!Best service.
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January 2022 by Julie S.
Great customer service from sales to delivery.
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November 2021 by Amber Dickens
The mattresses are made in Cleveland. The salesman was helpful without being aggressive. He let us ask questions and talk things out with each other. This mattress is for our son, but we have had our mattress for a decade and feel that it's a good quality product.
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July 2021 by Helena Svoboda
Product is good but salesman was so to the point and rude.
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November 2020 by Joe Costanzo
As I sit here and wait for my second purchased mattress within 90 days from the original mattress factory. I decided to use social media to voice my frustration and concerns. I will also be forwarding this email to The Original mattress factor corporate office and the state attorney generals office. I purchased a mattress in the end of July. I noticed extensive sagging within a month. I called the store I purchased it from and voiced my concerns. I told them there was a problem and what the problem was. I also noted that I was replacing the same mattress that is know in my spare bedroom. The mattress checker called and said they were extremely busy do to “covid” and he would get back to me in a couple of weeks. I called back after 2 months and said can you have the gentleman call me about my mattress. He finally called and set an appointment. This gentleman was a nice and knowledgeable guy. He immediately pointed out that my box spring was not sufficiently supporting my mattress. He pointed out the bow in the center structure. He than said that he has never seen a support system that I had. This gentleman said he had 25 years in the industry working for the Original mattress factory. It was odd that he has never seen a metal bunky board? He went on to measure my mattress and stated that it was only sagging just over ¾” and didn’t meet their guidelines for defective. He never conducted any tests on the box spring. We moved the mattress into a different room and laid it on a flat hard surface. Again, it was within the specifications? So I asked him wat he would do in his professional opinion. He said remove all of the support and lay the box spring and mattress directly on the floor. He said he would file his report with the company and left. We spoke about the 365 guaranty when he was here. So I tried his suggestion for a couple of nights. It was worse. I immediately went back to the store. I voiced my concerns to the store owner. The store owner seemed concerned and discounted the new box spring as a set price instead of regular price. He was nice as well. I upgraded my mattress, purchased a new box spring and a bed frame. He told me I should send an email to corporate. I might be new to business, but isn’t that what I was doing when corporate sends out a technician to tell you nothing is wrong with there mattress and you return to the store and repurchase a mattress that is only 90 days old? Seems a little one sided. I repurchased a mattress from the Original Mattress Factory because it was the least expansive option. I would have thought that they would have given me free delivery or a free box spring or something for being a return customer and having an issue with the prior mattress. I understand that I used the 365 day guaranty and needed to pay for the upgrade. The part that bothers me is I have no recourse and no one that holds them accountable. Both the mattress and box spring will be removed from my house by the company and other than my word no evidence that a problem ever existed.Joe Costanzo
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August 2020 by Dan Miller
Here's what you need to know about the original mattress factory, they are exactly as advertised. I remember 20 years ago the founder of the company on TV advertising that they offer comparable mattresses to the national brands for hundreds of dollars less. It's true. But the one really great thing about doing business with them is their comfort guarantee. If any time in 12 months you are not happy with the firmness or comfort of your mattress, you can trade it in and get a brand new one more to your liking for a nominal fee. Go talk to Rich at the East Washington store, they're good people that sell a good product. You'll be glad you went there.
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August 2020 by Todd Kruse
So we just went and purchased our new king size mattress last night.. this is our 2nd mattress. our 1st one only lasted 20years. Original Mattress Factory makes high quality products at fair prices, all our kids have these mattresses as well.. Made in Ohio. great products
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February 2020 by Mark Webb
I have bought every mattress I own from the OMF, quality is the best around and their employees are experts in mattress construction.
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November 2019 by Kim Welch
We wanted a double sided mattress and the store in Bainbridge was the only place I could find one. There were three mattresses that met our requirements (with good support and pillow tops on both sides) and after trying each of them, we made our choice. They were delivered on time with a call the night before and again when they were on their way. They bagged and removed the old set and gave me time to vacuum under it before putting the new set in. From start to finish we were extremely happy! The mattress is perfect! We will be recommending this business to all our friends!
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September 2019 by Rob Albrecht
Salesman was great. Didn't pressure us at all. This is our second mattress. We will go back to them again.
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August 2019 by Sharon Easterbrook
I was looking for a Full size mattress, and box spring combo, and Rich in the Chagrin Falls store was terrific, in helping me choose. I ordered our mattress on a Sunday, and it was delivered on Tuesday!. Great Service! We'll be back soon.
