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February 2025 by Michael Bennett
Called these guys 10 min before closing for a jump - last ditch effort before having to wait for my roadside assist for 2 hours. They were there in about 2 min. No charge. He wouldn't even accept a tip. ...no words. Thank you guys
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February 2025 by Destiny Frost
Employees were very helpful and nice. Thank you!
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July 2024 by Lyle Jim Morris
I asked a young man with dark long hair “ where is the green radiator fluid?” His answer, “I don’t know if they make it any more.” He did not bother to ask anyone! I called the store & spoke to Bill. I explained the situation & he said OK I understand. But did not seem concerned. I asked if you train employees who do not know to just give up or ask a manager & he did NOT seem concerned. I went to O’Rileys and found an employee that was interested in good customer service & knew the business.
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July 2024 by LJM Ljm
I asked a young man with dark long hair “ where is the green radiator fluid?” His answer, “I don’t know if they make it any more.” He did not bother to ask anyone! I called the store & spoke to Bill. I explained the situation & he said OK I understand. But did not seem concerned. I asked if you train employees who do not know to just give up or ask a manager & he did NOT seem concerned. I went to O’Rileys and found an employee that was interested in good customer service & knew the business.
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May 2024 by Maureen Schulz
Mike and his team are always so friendly and helpful! In Chardon you have your pick of auto parts stores but Advanced Auto beats them all. I'll never go anywhere else!
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February 2024 by Candy
They were absolutely amazing they helped with the choice I was stuck on, great people and great service!! Definitely going to go back for my automotive needs
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December 2023 by Ed Crosby
Great place to get parts for your car or truck staff can look up what you need and they usually have it on hand
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October 2023 by Katlyne Van Driest
About a week ago I stopped at Advanced Auto Parts in Chardon for a headlight bulb. Well, I pulled in right as they were closing. A young dark haired gentleman was so unbelievably kind and stayed to get me a headlight bulb and even put it in my Jeep for me, it event started to rain! This employee was so kind to help me and it really touched my heart and helped to restore faith in humans. Thank you so much for the outstanding interaction!
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August 2023 by David S
I’ve got to say over the years I have dealt with a lot of auto parts stores in a few different states. But this Advance in particular is one of the best I’ve dealt with, and definitely the best auto parts store locally. Always friendly service, and if they don’t have the parts you need, they do everything they can to get them for you in a timely fashion. Not many places you can call on a holiday weekend at 11am and have your out of stock parts by 2pm. Hats off to these guys for having a great work ethic, and to Advance for still selling quality parts unlike some other competitors
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August 2023 by Thomas Gibbons (Tom)
Had what I needed
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July 2023 by DPM Woodworking
I’ve got to say over the years I have dealt with a lot of auto parts stores in a few different states. But this Advance in particular is one of the best I’ve dealt with, and definitely the best auto parts store locally. Always friendly service, and if they don’t have the parts you need, they do everything they can to get them for you in a timely fashion. Not many places you can call on a holiday weekend at 11am and have your out of stock parts by 2pm. Hats off to these guys for having a great work ethic, and to Advance for still selling quality parts unlike some other competitors
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April 2023 by Collette Couse
Employees were pleasant, polite, and helpful. I found what I was looking for.
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February 2023 by Kelvin Houston
I like the older gentlemen who work here...I turned around from auto zone to go here and buy a battery bcuz I remembered the service I got the very 1st visit here
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September 2022 by Chuck Francis
The staff was very pleasant to talk to
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January 2022 by Melinda Kerr
Came in today because we needed help checking the oil, James came out in the cold with shorts on to check it and also filled it for us too! He was so kind and helped out so much! If he didn’t help us the car would have messed up, there was NO OIL AT ALL! So thankful lol
