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February 2024 by Alan Ribich
Went in to pre order the new final fantasy game and the guy told me I couldn't and that they stop pre orders a week before launch. I thought this was weird given I used to work for the company and did for over 10 years and we always took pre orders til the day before launch. He then told me he had 3 or 5 copies extra and to try my luck if I get there early enough. I don't understand, if you have extra copies why can't I pre order one. I then called a couple other stores after I got home and they all told me that they were still in fact taking pre orders on final fantasy rebirth. So I don't understand why the guy didn't want to pre order the game but I don't appreciate the customer service I was given and being lied to
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February 2024 by Corie R
So I went into GameStop yesterday to look at trading in my PlayStation and getting a newer Xbox. I was told by an employee that he would price match my Xbox that I was purchasing to the $400 price online. He said that if I brought in my PlayStation 5 that I would get trade in credit plus 10% and extra for any extra controllers that I had.I went all the way back to Jefferson and reset my console and drove all the way back out to chardon to trade in my PlayStation to get a newer Xbox. I get all the way home and I start looking at my receipt and I realize that a couple things were wrong.The gentleman told me that if I renewed my pro membership that I would not be charged for it because I traded in a console. Upon looking at my receipt, I actually did get charged $24 and $23. If I would have known that I was going to get charged $24 I would have just put it under my fiance's account who already has an active pro membership.The other thing that he had stated was that he would give us the Xbox for 400 new because that's what it was showing on their website that they would price match that and that he would go ahead and give it to us for the 400 because we traded in a console. I didn't get $50 off it shows promotion not found under the $50 - under the Xbox, I got charged $436.10 not 400 like he said.I called the store to try to see about the extra money that I spent and they said "unfortunately because I would have to return everything or basically pay them to get a refund that there's nothing that they could do about it that I misunderstood and I didn't actually get charged for those things"If you actually calculate the credits I got $616 in trade-in credit for my PlayStation 5, my Nintendo switch, and an extra PlayStation controller. My GameStop pro renewal should have been free but instead I only got $0.77 off so I paid $24.23 for that renewal, again, wouldn't have paid it if I would have known I was gonna get charged.I paid $174.43 for a steel series headset. I paid $436.10 for the Xbox, which should have only been 400. I paid $9.50 for a pokémon toy, $7.35 for pokémon toy, $19.32 for a pokémon playing card mat, $96.90 for an Xbox headset for my fiance, $9.50 for a pokémon toy, and I pre-ordered the new pokémon Umbreon for $13.87.My purchase total came out to $791.20 and if you calculate from my credits all the way back to my purchase total I got overcharged $24.23 and an additional $36.10 and they're telling me there's nothing they can do about it.
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February 2024 by nick cveljo
Was told since I didn’t pre order persona 3 reloaded I couldn’t buy it. I had to wait 48 hours and call to see if any one didn’t pick up their preorder.
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October 2023 by nick brugh
Got a call at 12 in the afternoon about stopping in for the midnight release of spiderman and was told they would be open from 12am to 1230am to show up for the release...showed up at 1220am and he locked the doors and opened them to tell me it was a "1130pm to 1215am? So I woke up to drive 20 mins away to be lied to again. Just picked up a copy last week to find out that it wasn't out yet but I told him it was released and he released it...gave me the regular edition instead of the deluxe edition...which I had to drive back for. Guess this is all my fault though.......
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December 2021 by Alexis Annabelle
One of the best selections of collectibles out of all of the Gamestops in the area.
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November 2021 by Candice Mccloud
Always awesome service and very knowledgeable about entertainment, great gift ideas for family and friend's ?
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August 2021 by Nicholas Chronister
Excellent experience every time!
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August 2021 by David Wendl
Good service very helpful staff
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June 2021 by Brandon
Canceled some Funko Pop pre-orders because they weren't in and other stores have them available. Manager was very rude. Was complaining because it ruins his numbers. I'm sure it does but, he doesn't need to complain to the customer. Very unprofessional.
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June 2021 by victoria leviah
very nice employee helped me
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June 2021 by Jake Hummel
Gamestop
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April 2021 by kristine free
Staff very knowledgeable on games and pokemon.
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April 2021 by Dayna R.
This GameStop is in a good location and has a wide variety of games, accessories, and deals. The only negative aspect about the store is a single employee. I generally shy from writing bad reviews. Usually, the place just had a bad day, or maybe it was something that we did that impeded the process. This is not that case. In the three times we have been here in the past few months, for birthday gifts and personal browsing, we have been attended by the same individual- who I won't name here. He is extremely pushy with selling add on items, attempting to guilt you into paying more. There's a difference between being persistent and being rude when selling goods. This individual does not seem to understand that. When declining to add items on, he was outright rude, bordering on hostile. As a video game novice myself, he is not being helpful, just condescending. Overall, the lack of professionalism (once again, just from this individual!) is extremely disappointing as the store itself is, once again, in a good location with solid inventory.
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March 2021 by Branden X
Bigger selection than most GameStops, very nice staff
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March 2021 by Larry Pohto
Great store with good service.
