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February 2024 by Honest Abe
I have never actually been to the store, but I have made purchases through them. I bought my cub cadet mower and had it service through them all of which went smoothly, very courteous and knowledgeable about their products.
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December 2023 by Nick Pulling
Arden at Chardon power and equipment was outstanding. I have a cub cadet series lt1054 that had numerous issues. Everything was repaired beyond my expectations. I could not be happier. It’s like a have a brand new rider. I highly recommend you give them a visit.
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November 2023 by Paul Siders
Parts counter person is friendly and helpful. been going there for over 30yrs.(Hauters)
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September 2023 by Patrick Brown
Chardon power has taken care of all and always a prompt the best place you can shop is chardon power equipment on water Street.Ask for Arden ?
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August 2023 by David evans
If they sell you a product and you aren’t satisfied with it They will try to charge you 15% to take it back unlike large dealers like Home Depot. So you’re basically bullied into keeping it unless you want to give up hundreds if not thousands of dollars Just for wanting your money back. I’ve Never had to deal with this while buying anything new in my life
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July 2023 by Steve Diamond
Very disorganized. I know they are a huge company but I’m not the only one that’s feeling frustrated with their customer service. I’ve talked to a few other people that USED to buy things from them.
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July 2023 by EVANW_TV
terrible customer service, they will give you the wrong parts and wrongful information, service takes forever. save your self the headache and take your business elsewhere
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December 2022 by Les Brooks
Bought New Cub Cadet after 2 uses needed Carb rebuilt got it Back 1/31/22 put gas in it won't start suppose to pick it up Monday no show truck broke said truck from other company would be here today(Tues) no show yet may have to call
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September 2022 by Scott Kordos
I purchased a brand new Cub Cadet zero turn mower. The service here was great. Everyone was very friendly and very knowledgeable about the product. I was even able to get same day delivery. It's hard to find people who provide good customer service these days. This place definitely delivered. I highly recommen this shop.
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July 2022 by Jon Hoover
Spoke to Gary multiple times trying to order a mower. He never called me back. And didnt have it on site when we agreed to pick up date. Dont waste your time. Pick another dealer.
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July 2022 by Judy Fox
Very poor service. In June 2022 I took a gas powered Echo string trimmer in for service because it wouldn't start. They replaced the spark plug but did not do any other maintenance. (they told me the spark plug that was in the trimmer, which had worked for 6 years, was the wrong one.) After trying to start the trimmer several times over several days, and getting it to start only twice, I took it back for service again. They said they loosened the pull rope. I tried to start it again several times over several days without success. I then checked the manual and bought a new spark plug, the size specified by the manual. When I put this new spark plug in, I saw that it was not the same size as the one Chardon Power had installed. When I tried to start the trimmer, it started with just 8 pulls on "cold start" and 2 pulls on "run", just as the manual said it should.
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July 2022 by m g
Not to sure if they care at all about the work they promised-threatened to sell my 2020 mower if i could not pick it up that day-it was picked up and would not start when i got home??--what a headache this place is-out 600$ plus delivery and now they wont answer my calls??--AVOID
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May 2022 by Christopher Croaker
I purchased a nice cub cadet lawn tractor And a 0 turn cub cadet from Here great people great customer service doing the best that they possibly can for anybody Needing maintenance or a new purchase they are all over it Highly recommend......
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May 2022 by Connie Zhao
We spent $26000 on a brand new tractor and parts two years ago, the tractor broken down multiple times during two years. We went in asked for solutions or recommendation for repair, the guy Gary said nothing they can do . I wouldn't recommend to this place. Bad product and bad service !
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May 2022 by Jason Gardner
It's so sad, and I'm sure the Haueters would be very upset to hear, but this place has gone completely down the drain since they left. Took my zero turn in under warranty to get fixed because it kept blowing the main fuse. They said all they could find was a loose ground wire. Anyone with any knowledge of electrical at all knows that unless that loose ground wire is touching the positive it's not going to immediately blow the fuse. I miss the Haueter family. You're better off buying a lawn mower from a big box store then from this joint.UPDATE: another 5-minute investigation by me who does not work on lawn mowers discovered that the wire loom for the headlights was rubbing up against the deck belt and that's what was causing the short. Seriously people stay away from this place.RESPONSE: This was the second time this mower had been in for the same issue and they had it for over 2 weeks. They had plenty of opportunity to make this right.
