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November 2023 by Ted Shannon
Terrible hours
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August 2023 by Jennifer McKevitt
A long, hard fight to speak to a pharmacist. They do absolutely everything they can to get rid of you via apps, etc. Horrible.
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July 2023 by Sharon Paciorek
Edward was so very patient and kind with me , being I am a Senior he was able to help and explain everything!! GREAT employee
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July 2023 by Sarah Scarano
Can’t bother to leave a message on an answering machine when they’re closed during normal hours. I have two sick parents that can’t leave the house right now. Mom tried calling several times but had been put on hold for 20-30 minutes each time with no answer. I drove 30 minutes into town to get their prescriptions and to figure out what was going on. Walked up to a hand written note on the door saying the pharmacy would be closed for the weekend.If you don’t have enough staff to run a reliable pharmacy, then you should close. I wish I could say this is the only time this has happened.
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June 2023 by Maggie Knight
They were closed for the entire weekend of 6/17-18 with absolutely no notice.
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May 2023 by Cristina Alexis
Horrible. No one acknowledges you the music is so loud it’s uncomfortable the shop. It’s very on organized very unprofessional.I can see why there is all 1 star reviews. Idky people put any more. Shut this place down
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April 2023 by Summer French
I’ve had nothing but terrible experiences, at this pharmacy, for the past couple months.
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December 2022 by Gunitbot6 ..
Was at the cvs Chesterland location last week, the girl named merisa was very kind, she had nice shoes and a good nose.
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December 2022 by Bianca Marcellino
PHARMACY IS HORRIBLE . Would give no stars if icould. Rude and don’t ever answer the phone.
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December 2022 by Sophie King
Horrible experience today at this Pharmacy. I went in to pick up my prescriptions after leaving the Dr's office. The pharmacy staff was aggressively rude and condescending after I asked if they could expedite my prescriptions. They laughed at me and humiliated me in front of others in the pharmacy. The other pharmacy staff members then joined in to further heckle and humiliate me. Don’t make the same mistake I did by going here and assuming that you'll be treated like a human being that is not feeling 100% and needs a compassionate pharmacist to help you recover. I’ve transferred my prescriptions to a non-CVS pharmacy and hope to be treated better there. I’ll never set foot in the Chesterland CVS again after today’s terrible experience with their pharmacy “staff”.
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October 2022 by Steve Zsulya
Awful experience. The pharmacist was extremely rude and refused to help. Alexis boyen went to great strides to make the experience even more disappointing. Prescriptions were 3 days out even though they said it be ready in a half hour. Maybe they should figure out how to help customers or just close. Their superior (Annette moon) was less helpful. Great work cvs can I give less then 1 star?
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June 2022 by Nick W.
The pharmacist is rude and unhelpful and the minute clinic staff are the word y they are mean rude not helpful and seem to just hate having patients this is probably the last time I go here
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April 2022 by Sarah Heyworth
I had to pick up pain medication prescribed for my husband's broken back after a motorcycle accident. Clearly there was a lot going on, but to be called and told my insurance wasn't accurate stressed me out even more.I had received a text my prescription was ready to pick up, however when I went to pick it up, they told me my insurance card wasn't valid. I called my insurance prior to paying, horrified of what was happening. Of course my insurance was kind and empathetic and called this CVS to get everything squared away, as they confirmed my insurance was valid and fine. I waited on hold with my insurance in the parking lot, very upset at how irritating this was.My insurance came back on the line shortly thereafter and stated they were not filling the proper fields. Aka group number, account number etc.When I could breathe a sigh of relief and go back to grab what I needed, the pharmacist apologized but in a condescending way that my insurance card wasn't clear. I just stared at her, took my prescription and walked away.FYI if you can't figure out how to read an insurance card, don't work at a pharmacy.
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February 2022 by Christopher Blank
I have never had a prescription successfully filled here. I get text and phone notifications that my prescription is ready come in to refill and "they have nothing in their system". If my insurance was not connected to cvs I would go to giant eagle or drug Mart.... Or mexico for prescriptions based on their poor performance. I wish I could fire them from insurance.
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February 2022 by Karen Hoare
Was trying to fill aprescription. called at 11am and was left on hold for over 15 minutes.... however I went back a few weeks later for a Covid booster shot and recieved excellent service. I guess it just depends if they have proper staff working or not.