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April 2024 by PATRICK MCLAUGHLIN, D.C.
Highly recommend.
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February 2024 by Gwen Smith
There is nothing like seeing your pup joyfully racing through your yard. We did not want to put up a physical fence because we have a large corner lot...expense and aesthetics. Had some installation issues that were weird but finally figured out. Had an episode where alarm went off and would not shut off..company responded to fix within 48 hours. Had several trainers...but Jonathan was the one that seemed to enjoy his job and interactions with Raylan. He is the best!
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February 2024 by Keri Evans
This is the second dog that I have trained through Invisible Fence on an old system. They did fantastic the first time, so I did not hesitate for the second dog. I’ve had an initial bad experience, but then, after speaking with Tanya and meeting Tiffany , it made it so much better. My New dog that I got from a rescue was scared of men and had high anxiety from being in a shelter for 3 months. So initially when I called and spoke with Cameron from Invisible Fence sales I asked if I could speak with somebody to get the appropriate time to train him since he has more needs he was not very helpful at all. All he did was try to sell some thing for an extremely high dollar figure. He was not even listening to my needs as I did not want my dog trained inside the home at all because I wanted to safe space for him. After Cameron called back, I called back again and asked for somebody else because he continued not to listen to the needs of my dog nor my questions. After calling back, the sales lady gave me Tanya that called back in 24 to 48 hours. .Tanya listened to my dogs needs and gave me the appropriate recommendations as when to train my dog which made me happy that she actually cared. She also gave me a better price quote, as this was my second dog getting trained. As Cameron was trying to sell me new system and did not hear I already had a system installed. Tanya also made sure that I got female trainer as my dog is scared of men. Tiffany was the trainer and initially because my dog is very protective and fearful. It took a little bit for him to get used to her and her to get used to him. She did the most fantastic job! As my dog is different, and she even said, this is a great learning experience for her as well. She was patient, kind, and worked around my dogs needs first then did her training.She did such a great job with my dog Jerry and even gave a recommendation for at night to add a light up collar so I can see him once I start releasing more of the leash when it is dark.Tiffany is a great asset to Invisible Fence Company and they are lucky to have her. She made the initial negative experience the most positive experience! Would highly recommend Tiffany to anybody to get training. She also made sure that she had my dog Jerry for every visit because he does not like new people to ensure that he was able to get the most out of the trainings in the short amount of time. Thank you to Tanya for listening and for Tiffany for doing such a great job, training Jerry!
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January 2024 by Zac Appleby
AVOID WORKING WITH THIS COMPANY!! Read the yelp reviews as well. Most reviews are ‘they did a good install’ which is true. They do a great install… after your first year is when things begin to hit the fan….We have had multiple issues with the fence. Just after the first year it quit working complete for one of our dogs, it just beeps and vibrates, while our other dogs collar constantly shocks and won't stop. We asked for them to come out and fix things and the company informed us it will cost $190 for them to see what is going on. When requested to speak with a manager they let me know will be 24-48hours to do so….They will treat you nice initially, then after the initial first year their attitudes change and their customer service is complete trash.After spending thousands of dollars you would think a company wouldn't charge you for their own tech issues.I would never utilize this company again and i hope others won't either. PLEASE reach out to me prior to working with this company and I will provide even more details on why you should avoid this company at all costs.
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January 2024 by Brittany Appleby
Initially the service was good, the trainers were great, they installed the fence, had no issues. Then after the first year A LOT of problems started popping up - one of our dog's collars stopped correcting all together, no idea why, just stopped working, we only knew because he ventured into the neighbors yard and didn't come back. The other collar WOULDN'T STOP CORRECTING, even if the collar passed the barrier for 1 second it kept going off and wouldn't stop shocking until 20-30 seconds passed and deemed the dog 'out of boundary.' I called Invisible Fence because clearly this is faulty equipment, none of the wires had been cut/disturbed, the box was fine. They informed me to have someone to even come look at what was wrong I had to pay a $189 service fee, I have to pay a service fee because your equipment doesn't work properly? If this issue was due to the fact that a wire was cut or we mishandled the equipment or damaged something I would understand the fee, but because the collars just stopped working it tells me that something is wrong with the equipment. When the customer service rep on the phone just kept reading me the same prompt I asked for a manager and was told they'd call me in 24-48 business hours. On top of that the last time they came out for a service call it took a month, which meant we didn't have a working fence for over a month. Not only that I have noticed the batteries are getting less and less life after each charge. It comes down to one thing - the equipment is faulty but they will blame it on the consumer.
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January 2024 by Kate Carkhuff
Terrible product that never works. Fully charged battery, no notification that the system isn’t working so you have no idea when your pet will escape. The system never recognizes that your pet escaped. If you call customer service for any issues, be prepared to wait a month for them to come out and fix their horrible product that you paid thousands for. We have had this for 6months and it has never worked properly.
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January 2024 by Kate Hornyak
Jonathan did an outstanding job! He expertly replaced our dog’s malfunctioning collar with the right system. He also took the initiative to follow up and ensure everything was functioning properly. I highly recommend him for his excellent service.
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October 2023 by Tiffany P.
I have had my invisible fence system for many years. A year ago or so, they closed down the local office on Whipple Ave. in Canton Ohio. Long story short, my dog's collar went bad. It has a lifetime warranty, which was an extra fee. I called the 800 number and was told I could pay $180 for a service call or drive an hour and ten minutes to their closest location. Drove up there based on the hours posted online only to find they were only open on Thursdays 10-4. Took a second trip up there and the representative said the collar was fine. Today, my dog was in my neighbors yard. Decided to call the local Dog Watch franchise. They are coming out on Monday to install a new system. I am done with Invisible Fence, they were great when they had local independent offices, and since going national, eliminating most of their locations, the customer service is horrible. Dog watch offers a lifetime warranty on all of their equipment and receivers. Batteries last two years. Looking forward to some peace of mind.
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August 2023 by Danny Augustine
Took care of problem with battery plan. And sent out posts for dog collar with battery for mix up.
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August 2023 by Lindsay Leppla
BJ did our installation in northeast Ohio, and worked through pouring rain without complaint and took time to get to know our dog before fitting him, ensuring that he was nice and calm when the collar was placed on him. He also provided us with great training tips and made sure that weather did not infringe on the installation of our fence. Great customer service, friendly and patient but not overly chatty, just right. Our scheduling representative was transparent about ways we could save as previous customers, which was much appreciated. Thank you Invisible Fence and the NEO team!Service: Fence installation
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June 2023 by Daniel Lough
Our system was installed today by Phil. He was on time, efficient, knowledgeable, and experienced. His install was very neat and tidy and he made my family feel very comfortable during the process. Thanks Phil for a great experience!!
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June 2023 by Ashley McKenzie
Matt Sampson is a Rockstar in his role. He contacted me, informed me that he was in route and about what time he would be arriving. He arrived on time. Matt was very friendly, professional, and extremely knowledgeable. He was expedient, worked well with my fur babies, was a pleasure to work with, and excellent at explaining the functionality of the system. I couldn't have asked for a better technician. I have already shared his business card with a family member and he was just here this morning. If you are looking for the best, he is it! :)Service: Custom fence construction
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June 2023 by Crystal Greathouse
Craig was great! Spent as much time as needed and adjusted the system to meet our needs. He has a training trick (very effective) up his sleeve. It was fantastic! I give him a 100% awesomeness rating if that is a thing.
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May 2023 by Jean Bonchak
The Invisible Fence process has been exceptional from start to finish. A complete explanation of the process was followed up by excellent on-site service. Staff member Brandon installed and introduced our pup Heidi to the system in a patient and thorough manner. Not only did he guide her through the training gently and effectively, he answered our many questions thoughtfully and thoroughly. Thus, Heidi is now safely contained within our yard. She is free to enjoy the outdoors and we can rest comfortably knowing that she will stay within her boundaries.
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May 2023 by Lisa Cummins
Brandon was great! He kept me updated on his arrival, walked the line with me to look for issues, and then explained the plan for the repair. He was friendly and knowledgeable and well represented the Invisible fence brand.
