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October 2023 by Rose M. Brate
BUYER BE WAREOctober 4, 2023 I purchased a Chase Lounge, had no truck to haul it and although they advertise same day delivery it wasn't available that day, so I rented a U-Haul for $124 and went to pick it up myself the next day, October 5, 2023. The very nice young men loaded the couch and rocker recliner for me. I mentioned that the packaging was pretty beat up, but the young men didn't offer to open the packaging and claimed they didn't hear me say that. So without checking it, I took the couch home. After unpacking the couch I noticed a tear about 3-4 inches long in the back of the couch where the packaging looked most damaged. I immediately phoned the store where I spoke to Scott, another extremely nice gentleman, to which he suggested I bring the couch back and exchange it for the floor model. I explained that I would have to re-rent the U-Haul for another $124 & wouldn't do that. Remember, they advertise same day delivery but yet delivery wasn't available for them to come pick up the couch to swap it out for the only one they had left, the floor model. Long story short... Scott's manager was supposed to call me at 3 to see what we could do to rectify the situation but he didn't and I had to call him. Immediately, he was rude, I'm sure he deals with folks that tear or damage the merchandise all the time, but I did not damage the couch. I proceeded to explained the situation to him, that I took the day off just to get the couch, reminding him that the store advertises same day delivery and if they do same day delivery there should be someone there to deliver, right? He quickly cut me off and told me he didn't have anyone to drive the delivery truck and that I should have checked the couch before taking it from the store. And he went on to tell me that he doesn't have to take it back, which I understand but Larry didn't have to be so short and rude. He was unprofessional and I suggest if you buy anything from this store check it before you leave. Understand that once you leave the store, if there's a problem, it's your problem. Same day delivery doesn't mean same day delivery unless they have someone there to deliver it, if not, it's next day delivery or maybe the next.
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October 2023 by Lindsey D.
The woman I worked with at the Chillicothe store, Lisa, went above and beyond for us! We had the first section delivered and realized that the other piece wouldn't fit so she cancelled and re ordered the piece we wanted and had it our house in 2 days! We are in love with our couch and very thankful to her for everything she did for us and making this process so easy, quick, and smooth! From picking it out, financing it, and having it delivered, it was so easy! We are returning customers and we will be back again!!!! I would give 10 stars!! The pricing is always good and you get very nice pieces for reasonable prices!!
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September 2023 by Cory Cornett
Extremely satisfied with our visit and purchase today. Went in with a specific agenda and price not only got exactly what we needed but got it plus a little two drawer dresser all under our budget. Scott was knowledgeable and prepared when we asked questions and was able to get us what we needed and out the door quickly. Will do more business in the future.
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June 2023 by Connie Berry
The store manager Tyler is absolutely awesome. He was so kind and helpful. He is very professional at his job. He helps in every way he can to satisfy the customers. He went above and beyond to try to help us. I would highly recommend his store. We will be back to buy furniture. Tyler made it seem like we had known him for a long time. Thank you very much Tyler. We greatly appreciated all your help!!
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May 2023 by Gail Williams
We purchased this couch, coffee table and 2 end tables from Tyler in Chillicothe....he was so helpful and found us exactly what we needed....5 star service...
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May 2023 by Andrew Sellery (Captain America)
I absolutely am a very satisfied and happy customer. I was helped and treated very respectfully and courteously by the manager and I am now going to be a valuable customer. Everything that I needed to know and understand was given to me.
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May 2023 by Becky Hubbard
My husband and I came in to get a new couch after warranty couldn't repair our previous one. We were greeted when we walked in, and given plenty of space to look around without feeling pressured. Once we decided, Tyler went above and beyond to make sure we were taken care of. He was willing to make phone calls, research our warranty information, and gave some great tips and advice. Tyler was polite, professional, straight-forward, and extremely helpful. I highly recommend this store to anyone in the area looking for a stress-free experience!
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May 2023 by Barbara Owens
Great store, Great people. Tyler goes up and above to make his customers happy. Thank you, American Freight. Thanks Tyler
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May 2023 by Beth Braddock
Tyler Provided Great Customer Service! Pleasant to deal with and helpful with loading the item up!
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March 2023 by Brett Long
The guys there were very helpful. They have a good selection of new and modern appliances at good prices compared to the big box stores which saved us a ton of money.
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March 2023 by Lewis Berry
Tyler helped me out tremendously, very professional and well educated with the furniture he's selling. Thank u so much
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March 2023 by Caleb Anders
Tyler from your Chillicothe Ohio went above and beyond the whole time and made the purchase process easy and quick
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March 2023 by Jere
Tyler was very nice person and was very Kool I would recommend him to alot people
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March 2023 by Lane Park
Tyler helped me greatly, amazing and fast service! Will be back for future purchases!
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February 2023 by Shala Chandler
Tyler is amazing! My local store was absolutely no help. They told me to call back each week until the set I wanted showed up.Tyler found everything I wanted, and had it delivered the next day. Great customer service!
