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March 2024 by Angela Burrier
Delivery was made promptly after I requested a delivery.
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December 2023 by Michael Skaggs
Received a invoice for a yearly tank fee even know i got way more than the minimum to waive the fee and for the 3rd year in a row when I call the people I speak to can't help me because they are are not qualified to even speak English. The bill is due the 28th and I'm not paying it. Hopefully someone reaches me about this from the retention department.
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December 2023 by libby painter
I had to place an order 3 times because I have 2 location on my property and the delivery team failed to fill the second locations tank after calling customer service I had to deal with multiple reps not understanding the job they are hired for and have to ask 8 or more times and losing my temper before I could get transferred to someone else I have had nothing but trouble ordering propane from amerigas for 3 years now since they closed the local office
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December 2023 by Barbara sadler
you guys were great
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August 2023 by Kurt
Customer service sucks! I’ve made 4 calls, each time on hold for at least 10-15 minutes. Wanted to talk to someone about my lock in rate, way too high for my area. I told them if they couldn’t lower the rate I’d be having the Amerigas tank removed and have my own tank installed. Each time I was told they would escalate and I’d be “contacted” regarding my request. It’s been two months, no follow up other than this survey request.Never had this kind if problem when I could drive over to the local branch office and have s face to face conversation with the local manager who knew his competition and their rates.I will be canceling my Amerigas service soon.Kurt
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August 2023 by Bonnie Anderson
Your delivery man drove big tire marks into my lawn 2 feet off the driveway path. I reported it and was told someone would be there right away to fix it and no one ever showed up. I had to rake it down myself. Very poor service.
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June 2023 by Toni
As always I was 100% satisfied with your staff when I called to place my fuel delivery order, I received my fuel in a timely manner, the Driver had effecently filled my tank and if I hadn't looked out my window I wouldn't have even known he was there. Keep up the great service. I have in the past and I will continue in the future to refer folks to y'all. Sincerely, T. Walker
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June 2023 by Lynn Pugh
Pricing is fairService within a day or two when I callWould and do highly recommend
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March 2023 by Brianna Rinehart
Have been with Amerigas for 4 years and out of the blue received a bill for tank rental. We were never informed that a tank rental was going to be charged so we weren't given the opportunity to change suppliers to avoid it. Just a roughly $250 bill for a tank that's been on the property for 20 years and never received a rental invoice. When I called customer service I was told amerigas employed a tank rental fee last year (2022) and customers were automatically enrolled.Started pricing with other companies and found Amerigas charges $1.44/gallon more than other companies in the area. When I called back to ask if Amerigas would price match they offered me an enrollment in their premium program to lock in the current rate. They wanted me to pay an additional $150 for the privilege of overpaying for propane. When I asked for a timeline on when we could get the tank picked up upon canceling service, the customer service rep couldn't even give me a window of when they might able to pick up the tank so we could change companies.In short, overpriced, sneaky, and terrible customer service!
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February 2023 by Randy Rice
AmeriGas has kept my tank full so I don’t have to worry about running out.
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January 2023 by Nammon R
Pros : Quick service. Cons : Price increase on the propane is substantial compared to last year, 33% increase! That is 4 times the inflation rate!
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January 2023 by Loretta (letta)
Friendly & fast delivering
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December 2022 by Judy Maupin
Delivery was very fast, well before the estimated delivery date.
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August 2022 by alex m
Do not use this company. They have terrible customer service and arbitrarily choose to raise rental fees on their tanks without warning. The price for gas changes depending on who you talk to. One of the most deceitful companies we have worked with.
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December 2021 by Margie lind
We are vart
