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February 2024 by IAMLH
Got a 24 ultra and a watch and saved on my bill
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February 2024 by Jennifer Putnam
Kind workers, understanding- easy to talk to. Personable experience. Excellent service.
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January 2024 by todd gardner
Fantastic place to do business. The employees there are very ethical and professional.
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January 2024 by Carrie North
Dakota at the Chillicothe store is the best! Always so friendly and helpful and very knowledgeable. David helped me recently too and was very nice and explained everything. Great customer service!
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November 2023 by Dan Gilmore
The associate greeted me instantly and began the process of getting my new phone set up. I was in and out in less than 10 minutes. The associate was very friendly.
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September 2023 by Angel Arledge
Customer service was exceptional. Wish I could remember the boys name, but know his family. He made the process so quick, easy and painless and was full of helpful information and ability to answer all questions the best.
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September 2023 by Rick Beckett
Employee very knowledgeable and took extra effort to help us.
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August 2023 by Dillon Throckmorton
Switched over to AT&T and was given a free Apple Watch, was told nothing about payments for it. Got my first bill and saw a 10$ charge for service. I don’t want or even use this thing. Tried to return it, it’s been three weeks and was told no and they can’t take off the service charge. And it’s for 36 months so I’ll be paying 360$ plus tax for a watch that was supposed to be free. The employees were absolutely useless in helping. Didn’t give me his name but he’s a courage JD looking dude. Was on hold with customer support for over an hour in the store and didn’t answer.
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July 2023 by Brittany Graves
As soon as I walked in, I was greeted by an associate, Dakota. He was very friendly and competent. He kept me updated through every step and answered all of my questions no matter how silly. Although my issue took some time to resolve, he made me feel like he was happy to be working with me and that made me feel really valued as a customer. His service is one of the main reasons I am happy I switched to AT&T from my previous carrier.
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July 2023 by Scott Dunn
Great service. Getting a new phone and switching plans was so easy. I was in and out in approximately 15 minutes, totally happy with my purchase!
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May 2023 by Kelly West
My husband and I went Tuesday evening to the AT&T store in Chillicothe Ohio. Our phones were paid in full he wanted to up grade to. iPhone 14 Pro Max and I wanted to upgrade to IPhone 14 Pro. We also both got watches because there were buy on get one free. Our salesperson talked to us about Direct TV we liked what we heard and thought we would go back next week and change from Spectrum to Direct TV. Our salesperson got our new phones took them out of the boxes and started the process to move what is on our old phones to the new ones. We did not see nor were we showed what kind the new phones were. After getting home my husband went to order cases for our new phones and looked at the back of the boxes and seen that my phone was a IPhone 14 not a IPhone 14 Pro. I called the next morning to Chillicothe and was told to bring it back and they would fix the issue. I get there and I am told that the manager has to approve it but not the one at the store they had to call Karla , they went back into a room came out and said that Karla ( I believe that was her name) wouldn’t waive the $55.00 restocking fee. I said this wasn’t my fault and we have been customers of AT&T for 20 plus years. If Karla can’t waive the $55.00 fee for us then who is she saving it for??? I was told they get a so much money that they can refund fees each month and I didn’t deserve one. Again this was not my fault and if 20 plus years is not deserving I don’t know who is!!!! Need less to say we won’t be changing to Direct TV because why would we want to be treated like this and reward the company with additional business. I would say do your business online and not at the Chillicothe store.
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March 2023 by Landen H.
Amazing customers amazing service!! really recommend it was very fast and this nice man helped me named Derek wonderful person and good looking. AT&T Chillicothe bridge street I recommend
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February 2023 by Cheyanne Baker
Thank you Dakota Flowers for making our purchase easy and quick! He also interacted with my son which is a big deal. We are grateful!
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February 2023 by john friel
Dakota Flowers was very helpful, especially when dealing with an old fella who doesnt know a thing about phones. After working with Dakota, this old fella has a glimmer of hope at using a modern smartphone. Very thankful for him.
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February 2023 by Toby Thomas
Dakota is the best twice I've upgraded my phone and he's done an amazing job both timesHe help me get the best equipment best plan and lower my bill twice
