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October 2023 by Major Maughmer
The sales manager was super incredibly helpful with the whole transaction. I’d recommend EM Smith any day, anytime!
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October 2023 by Jeffrey Johnson
4 decades doing business with the Smith family, 3 different locations during that time but can count on great service every visit!
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October 2023 by Mike Flynn
Our experience with Linda at E.M. Smith Jewelers was incredible. It’s a rare occurrence when you can deal with someone as totally professional and personable. Her expertise is so valuable when shopping for any piece of jewelry.
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October 2023 by Kris Thompson
Didn’t realize they still existed until a friend mentioned. I always used them in the past and was excited to know they were still in business. They even still had my records. Took two rings for repair. Same pleasant, friendly, knowledgeable service!
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August 2023 by Jackson Crosley
Seven years ago while E.M. Smith was on Bridge St, I purchased 3 lifetime watch batteries. Even after their move and change in ownership the purchase was still honored. They are a trusted and trustworthy business in Chillicothe.
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July 2023 by Nicholas Givens
The staff is always professional and very knowledgeable about their products. The product quality and variety is surprisingly diverse for our small community. You find what you need without having to travel to a bigger city. I really do appreciate this business being here in Chillicothe, Ohio.
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July 2023 by Deborah Pelletier
Linda was so charming and knowledgeable. She was very helpful in assistingme to choose a new mount for my morganite stone. I enjoyed my experience at EM Smith's and will diffently be a repeat customer. Thanks Linda!
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July 2023 by Kirk Hewitt
Joshua was very kind and attentive. He treated my watch very carefully and did a good and complete job on a complicated Citizen bracelet adjustment.
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July 2023 by Michelle Montag
Everyone at EM Smith is always so wonderful and very helpful. I absolutely love going there for all my jewlery needs.
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June 2023 by Chris D.
As my gf and myself have agreed we won't do marriage again (we both did it once already) but I did want to get her a promise (or as she calls it a friendship ring) ring, I let her pick the store stone and settting. Linda was great, and she put up with me and my....well my sour demeanor about sales. I am very skeptical about car and jewelry sales. But she was great, and we (she, the gf) got what we wanted. Everyone was happy, because I got lunch after.
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June 2023 by Susan Hutchinson
I have shopped ‘Smith’s’ since I was young, 18. I am now 69 and still think they are still the best in town. My 25 year old wedding band ( that is worn ALWAYS ) is still a beautiful piece. Thank you, Smith’s for always being who you are !! ? ?
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June 2023 by Martie J Temple
I was very pleased with my experience at E M Smith Jewelers today, I went in to get my setting checked on my engagement ring, and they were very pleasant and helpful in my decision to get my prongs rebuilt. Thank you!
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June 2023 by John Clark
Very friendly and helpful. Not pushy or overbearing. I purchased a lovely ring for my wife. They were patient and answered all of my questions.
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June 2023 by Tracy Trainer
I love going to E.M. Smith Family Jewelers! The staff is amazing - they are professional, courteous, knowledgeable, and super friendly. They have spent hours with me helping me find exactly what I’m looking for! What a “gem” in Downtown Chillicothe ?
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June 2023 by dorman wooten
We have bought 4 sets of wedding rings at EMSMITH JEWELRY, we took one set in to have the prongs fixed and they charged me over a $100.00 to fix the ring, if I knew they were going to charge me would have gone somewhere else
