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December 2025 by Larry Smith
This is absolutely the absolute worst carrier ever. My package shipped from Atlanta to Chillicothe ohio where it has sat since Monday 12/15/25...we had weather but all the roads were clear on Wednesday 12/17 now it sits at the distribution hub with no scheduled delivery date because of weather in the area and I can't even go pick it up it is an hour away however. Now my grandchildren Christmas will be late for the first time ever. Lazy people work there and I will never order anything that is shipped through fedex shame on you lazy people
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September 2025 by Darren Martin (Darebear7)
Corrine that works at this branch is a 5star employee. Above and beyond helpful. Super kind and followed up and called back in timely manner on more than one occasion.
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August 2025 by fly one
they dropped and damaged my computer, look at pictures
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August 2025 by Deb Wood
Drivers are completely incompetent. My latest “delivery” was left in a driveway 3 houses down from me adjacent to the sign with an arrow pointing to our house!
Can’t seem to get anyone to do anything about this company. VERY FRUSTRATING!!!
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June 2025 by Vadim Goldshteyn
Complete incompetence, trying to get your package is a nightmare. Customer service contacts the “station” and every time it’s a new fable “someone called 3 months ago and gave us instructions not to deliver on Thursday,” next time “the business is closed permanently,” next time “Amazon gave us instructions not to deliver the order they shipped to you,” next time “Samantha called and placed a hold on the delivery,” next time “we tried to deliver the business appears to be closed.” I’m at a loss of what’s going on at this place, except I structure my business with vendors that use UPS now. Unfortunately, it’s one of the questions I ask business partners “do you use FedEx? Are you willing to ship with UPS.” That’s how bad it is and no one can solve it, “customer support” in useless reads from a list of scripts. I can only describe this as “nobody cares” here.
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January 2025 by sue ellen smith
Waiting almost 3 weeks. Update on email every day it will be here today. NEVER showed. Chewy has been great at trying to help sent entire order a 2nd time. Didn't get that either. They are an hour away in Chillicothe
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January 2025 by Anthony Day
My package sat in Chillicothe for days. Then showed “Out for Delivery” for three days. Now the package is back in Chillicothe. Customer Service was absolutely useless to call. All they did was give me the tracking number I already had. I will never use FedEx again.
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January 2025 by evan wright
Package been sitting there for 2 weeks now.
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January 2025 by Mindy Benner
Been waiting on my chewy packages (prescription food) for my cats and dogs, completely out! My husband seen the local delivery guy at his work and ask if he had any packages going to our house, fedex driver stated nope my boss said we are not delivering out that way until the weather breaks???? The roads are fine, and I had my driveway plowed just for FedEx, do better FedEx, you could have at least attempted and if it wasn’t possible to get down a driveway notify the person instead of just not delivering them with not letting people know, also tried to call to just pick up my packages no response I have absolutely no problem getting them myself and can’t even do that pathetic! Some people can’t just go to a local pet store to get their cat/dog food, Again do better FedEx!
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January 2025 by Jared McGlothin
I gave them one star because i couldn't give them zero stars. This company is an absolute joke. Customer service is a joke. My package has a weather delay status, meanwhile the same day my neighbors are getting their packages delivered from fedex. Bunch of clowns.
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January 2025 by Cody Duncan
Can’t even receive a package 📦 on time was supposed to be 2 day shipping it’s now going on a week and 2 days UPS would never fumble my package this long if it was up to me and had control of who the carrier was I surely wouldn’t pick Fedex even asked if I can pick it up and drive the hr to get there and they said sorry at this time no 🙄 what a joke i understand weather conditions can be rough and safety is key but the plow trucks have been out all damn day salting and plowing the road if a car can get out and about so can a fedex truck do better fedex.
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September 2024 by Nate D.
Helped me with a very large box, tape was starting to come apart and they taped it up free of charge.
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August 2024 by Ann W.
My service dog loves our regular FedEx driver. The driver is always very careful if the dog is outside and always gives lots of rubs and a doggy biscuit. Well, he came last Monday, usual delivery, but one box was coming Tuesday. I said I would be at the Dr appointment, so I would not be home. I found my package delivered... with a dog biscuit on top. How sweet is that?!
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July 2024 by Brandon W
Horrible keeps taking packages to wrong houses. Like ever since Covid half the work force working is mouth breathers you match numbers on house with numbers on box very cut and dry.
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March 2024 by Rebecca Eblin
This store that is representing FedEx is horrible! I had to give a total refund for the item you are asking me about because your store that is supposed to package everything for you couldn’t because they didn’t have the correct size box for my item! The first time I went there for a completely different item, the girl packaged my lamps without bubble wrapping them or securing them in any way so obviously they arrived broken. Talk about what a nightmare that was for me! They just don’t know what they are doing in there! I don’t plan on going back there if I can avoid it!
