-
November 2023 by Rick Franceschina
I enjoy bringing my car here … I’ve been coming here for quite a few years and never been happier with the service and work performed on my car… Scott the manager and Grace the service advisor have always been so helpful and truthful with my car… I will and do recommend Bob Sumerel on Harrison Ave in Dent Ohio…
-
November 2023 by Rebecca B.
Always on point, honest, and ready to help with any problems. Great bunch of people, relaxing environment to be in while your waiting.
-
November 2023 by Amaria Salone
Have to give praise when praise is due. My car broke down and this location Took excellent care of my car had it fixed within one business day. Scott the general manager and Dallas were the definition of exemplary employees. Thank you both and the mechanics who worked on my car, I am not from this area and this is the second time triple a has taken care of me and I havent had to worry about anything. If you’re looking for a place to get you in and out I highly recommend to come here
-
August 2023 by Sarah
Just paid a little over $2,000 to get my car fixed because it was overheating. 3 days later same exact warning popped up on my dash. Attempted to call but no one picked up, granted they closed in 30min but I am to say I am frustrated is putting it lightly. I didn't head the warnings of the other 1 stars but if you need something more than tire rotation I would avoid this place.Will update on how they respond to this.Update changing from a 1 star to 3 star. The fan they installed was faulty which caused my car to overheat again. I understand they cannot forsee this happening but still caused me to have to use a day of PTO waiting around. They did not charge me for this second fix.
-
August 2023 by Patty Falk
Yesterday I took my car in to Bob Sumerel Tire because I had a screw in my tire. I would have liked the screw to be removed and the tire to be fixed. I was told the tire could not be fixed and I would need a new tire. Okay I accepted that.Then the pressure came. I was told by the manager I needed four new tires and a brake job. I thought I had time to call my husband and make a decision. Less than five minutes later I told the manager I had decided to just go with the one tire. He responded "we have already put on the new tires and are almost finished." I looked out the window in the lobby and saw my car with four tires on it. I assumed as I was told they were the new tires. Within a couple of minutes I looked out the window and there were no tires on my car and the men were now putting on what I believe to be the new tires. I do have a witness that saw and heard all that went on.I now have three new tires I did not want and a bill for $1200. I cannot even guess what the bill would have been with the addition of the brake job and the other five things they told me needed to be fixed.I AM OLD BUT NOT STUPID! DO NOT TREAT ME OR ANY OTHER SENIOR LIKE WE ARE.I am appalled that you felt you could take advantage of me perhaps because I am elderly and a woman. I will be calling the Better Business Bureau.PLEASE DO NOT PUT YOUR TRUST IN A COMPANY THAT IS NOT TRUSTWORTHY!
-
June 2023 by Mild Gamer
Very convenient location and good service. I had a small issue the last time I used them but they fixed the small miss the next day.Good tire tire repairs. The oil change is a fair price. Good shop overall especially in a pinch.
-
June 2023 by Sydney Tincher
Completely robbed my friend’s mother of thousands of dollars. They take advantage of seniors and they don’t complete the job. They leave metal hanging from the bottom of vehicles posing a huge threat to her safety.
-
June 2023 by Brandon Banks
Pretty unhappy with the experience I've had with this location. Over $2,600 worth of work on my truck only to almost get into a wreck the very next day because they did not reattach a tie rod properly. Ever since I have been getting O2 sensor warnings, TPMS sensor warnings, and a flat tire all within two weeks of having my vehicle serviced at this location. I'm not claiming sabotage, but it seems awfully suspect especially since I had zero of these issues prior to taking my truck to this location. Overall disappointed with the whole experience and everything I've had to deal with since. I will not be going back and I would not recommend to anyone.
-
June 2023 by barb aylward
Grace, Micah, and Dallas were professional , friendly, and great! I had a screw in my tire and Grace got me immediately! Dallas took great care of me and got me on my way quickly! I highly recommend this Bob Sumerel!
-
June 2023 by ed singler
Beware. Prices are very high. Took advantage of my friends Mother. Charged 2400. More than other places. Sad. Take advantage of an older lady.
-
June 2023 by Barb A
Grace, Micah, and Dallas were professional , friendly, and great! I had a screw in my tire and Grace got me immediately! Dallas took great care of me and got me on my way quickly! I highly recommend this Bob Sumerel!
-
May 2023 by Tonice Gray
I had an expensive amount of work done at another location but it was done incorrectly. I went back to them 3 times explaining something is wrong, I feel very Unsafe driving right now,They didn't even check it out. They said it was ok and shunned me away.I was told to check out the one in Dent, So i came to this location, they werenice friendly helpful and made me feel like they genuinely cared. Once they examined my car they saw what I was talking about and instance .I was so relieved and over joyed Thank you to the staff at this location
-
May 2023 by Dave Farmer
Car was towed there this morning at 9:00am. After calling the store 5 separate times no one has responded. Would not recommend this location. Poor communication.
-
May 2023 by Jerome Richard
Great techs got me in out quickly and they told me about my one of my tires that I didn't even know about the could cost me my life
-
April 2023 by Robin K.
I was visiting family in the area for the spring holiday when I discovered I had a flat tire. On short notice, they were able to get the tire patched up quickly and I was back on my way same day. Even with my uncommon wheel and tire setup. They also made me aware of other issues to look out for and were understanding of my situation.I appreciate their professionalism and customer service.
