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October 2024 by robert rose
Excellent service! These guys are fast and very efficient!
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September 2024 by O S
Kimberly took complete advantage of me. I asked only for a passport photo and before I know it she’s asking if I’m qualified for a credit card & then had me signed up for. I didn’t even want one. Next thing I know she’s throwing a free pen and chocolate at me and sending me on my way. Highly dissatisfied with this service and hope y’all learn to listen to the costumers exact needs rather than just do what you please. If I could give it 0 stars I would.
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September 2024 by Todd Gessner
The AAA agents there are so nice, helpful and knowledgeable!
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August 2024 by Paul Daugherty
what service asked for maps tour books and highlighted areas for me to explore in and around Wisteria event center for upcoming festival last of this month did an excellent job with EVERYTHING!!!! Thank u so much for all the info!!!! your Awesome
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July 2024 by Joseph Adams
I had my wife’s car towed here from down the road on Wednesday/Juneteenth since we have AAA and app suggested they were available to service it immediately. Upon arriving, the gentleman that helped me quickly addressed my need (screeching coming from wheel/brake area but couldn’t see anything and new pads and rotors installed 6months prior) but he quickly clarified that the online estimates are wildly off-base as they were backed up for days with Summer tune-ups and breakdown service requests due to the heat wave and would be 3+ days before they would likely get to look at our car. Unfortunately my dealership down the road said the same thing and had no loaners, so I left it with AAA Bob Sumerel. The next morning they called and confirmed there was a rock stuck in the brake pad, they removed it and reassembled the brakes and car was ready for pickup. Despite the fact that the initial check in wasn’t the most reassuring, I understand the person helping me was trying to ensure I didn’t have unrealistic expectations for when they could get to it, and they ended up exceeding my expectations. I truly appreciate that they were able to prioritize us, got to it quickly and didn’t charge us anything, not a penny. Very easily could have charged for the labor and/or time involved. Thank you for your expedience and trustworthiness!
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July 2024 by Brianna Luce
I've been going here for several years for our family's vehicles. I've always had great service. If anything needed to be fixed on our vehicles, they explained why & even showed where the issue was. This is the only car maintenance shop I trust. I wouldn't go anywhere else.
You do not need to have an AAA membership to get your car serviced. I would recommend one since you do get car service discounts & roadside assistance if it is ever needed.
Also, inside the building, there is a service desk that can give help you plan trips or get ideas for travel. For this service, you do need a membership.
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April 2024 by Reverend Joe
In and out in a very reasonable amount of time. Great customer service. Excellent work on my car. I recommend them
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April 2024 by Lynn TCB
Biggest crooks I've ever come across! Save yourself a lot of money! DON'T GO HERE!
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January 2024 by Douglas Jones
The customer service here was amazing. They took excellent care of me and my car.
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January 2024 by Kelsey Panek
Great customer service for their members.
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January 2024 by Arstin Viggin
Overpriced, did not change out all of my spark plugs when I brought it in. Two months later another one was misfiringNote* Bob Sumerel responds to these bad reviews by saying sorry and asking for an email to address the issue. It's just a farce I emailed and no response
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January 2024 by John Barrett
Great service!!
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December 2023 by Diane Danielson
Chris originally helped me the first time I went in. The tires I wanted weren't in stock. He could get them by mid afternoon. Shortly after I arrived home, Chris called and said he is having them delivered by special delivery. I got there before the delivery and had to wait. When arrived, I waited for them to be put on. Though the waiting was a bit long, Chris went above and beyond to get me the tires I wanted. I've been going here for over 20 years. Never been disappointed.
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December 2023 by Alvia Johnson
Awesome customer service!
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December 2023 by Wayne Widmeyer
Service was great. Everyone was very friendly.
