AAA Downtown Cincinnati is a full-service travel and insurance agency open to both members and the general public. The office provides one-on-one expert advice, with insurance agents customizing policies and travel agents handling all details from vacation deals to bookings. The local store also assists with international driving permits, passport photos, travel insurance, and attraction tickets. An Amazon Hub Counter is located within the store for secure package pickup. Customer service is frequently described as excellent, friendly, professional, quick, and efficient. Specific agents are noted for being polite, thorough, very friendly, calm, caring, and for going above and beyond, creating wonderful and enchanted experiences for customers in stressful situations. The staff is also recognized as well-organized. Some feedback suggests that the organization can feel confusing and separated due to different areas of the company having their own contacts, making getting help outside one's home territory complicated at times. There is a sense it needs to be more universal. Overall, the location is considered tried and true, with particular praise for its helpful agents and the added convenience of the Amazon pickup service.
Fantastic service... Karissa and the team at AAA really took great care and excellent provided great communication even while I was overseas. Thank you again. !!
December 2023
AAA had specials going on. Was able to get my sons and their wives AAA Cards for Christmas. I did all of this over the phone. The representative was excellent.
October 2023
great service, friendly, and helpful. I was told I'd have to wait up to three hours for service, though
