-
March 2025 by Allen Buckamneer
My BMW starter went out I called AAA they sent a tow truck he hook his truck to my rack and pinion I stopped him told him that you have to use the hook in the bumper on BMWs he told me he was the professional and knew what he was doing before I could stop him he jerked the lever and torey whole rack and pinion out ofu car Iade a complaint to o the office in downtown Cincinnati they told me to send them the paper work that I paid for the repairs it came to just under 3500 bucks that was 2 years ago still haven't been reimbursed or even as much as a call back and it's been over two years now I guess I'm going to have to reach out to my attorney Deters law firm save your money or look to another vompany
-
December 2024 by Albrea Barnes
I called on December 3,2024 at 4pm for a tow service. I kept calling for an eta after I asked for text messages to be sent to me for updates. I didn’t receive not one message and when I kept calling I was told that it was a long wait dued to a lot of car accidents. I waited in the cold for 5 hours just to call back and find out that someone from the company canceled my tow. The tow was cancelled without notification and I had to continue to wait. I asked to speak to a supervisor and waited another hour until I was able to speak with a supervisor. When I talked to the supervisor I was told that a new ticket was submitted. I asked if there was a credit that I could receive on the account for the ridiculous wait time and being forced to wait in the cold because I was told that I had to stay with the car. I was informed that nothing could be done that I had to just deal with it. I then preceded to wait for a tow and the driver showed at 4 am in the morning on December 4,2024. Nothing about this service and how I was treated was ok. This was the worse experience I ever had with AAA.
-
November 2024 by Johnny Outlaw
Unbelievably amateurish. They let my car sit unlocked for multiple days on a lot with my key fob in it. Key fob was stolen, couldn't have it towed to have work done after AAA lead mechanic could not fix it. Eventually vehicle was towed from lot and I am now out thousands of dollars. I have proof of nearly all of this if you do not believe me.
-
November 2024 by Rob Williams
Rude and unprofessional. Why have AAA? Why spend money on such a terrible service?
-
September 2024 by Dominic Zahn
The worst service experience I’ve ever had with a car. They’ve had it for the better part of a month and just continue to add to the bill. Consistently miss deadlines and prove they have 0 idea what they are doing over there. At this point I’m so financially tied down to my vehicle I have no choice but to let them fix what they claim the issue is. I will absolutely never use this location or a AAA in general again. I wouldn’t even recommend this place to my worst enemy. Blown away with how poor this experience has been.
-
June 2024 by Mel O' Cheddar
This is a terrible AAA. The one in Cleveland is worth paying for, this one is NOT. Think twice before you pay to waste your time with this two-bit organization. You’ll get no updates when waiting on a tow, the people who answer get nothing done other than waste your time as you wait hours more than you were initially told for a tow truck that your membership has already paid for.
-
May 2024 by Allen Isaacs
Fantastic service... Karissa and the team at AAA really took great care and excellent provided great communication even while I was overseas. Thank you again. !!
-
April 2024 by Jason Smith Twin Creeks Farms
Paid 8 years for AAA PLUS. Denied tow since I am not currently with vehicle. I have to leave work to get a tow?
-
April 2024 by Brian A. Isfort
Tried and true. Good customer service but the confusion and separation when traveling due to different areas or parts of the company. Each having its own contact and web page making getting help outside your home territory complicated at times. Needs to be more universal especially since all 1 company. I understand it's to be more specialized but this is why some reform is needed.
-
April 2024 by Risha B
I waited for 3 hours and missed my daughter whole party because I couldn't leave my car in the middle of the street after I hit a pot hole but the driver was nice and professional
-
March 2024 by Pete Kasson
We had a dead battery, we waited 5 hours for a guy to come out. They told us it would take two, two and a half hours to have a guy out. It looks like they never gave it to a dispatcher. Until 3 hours after we've been sitting here. Their service is extremely lacking. I definitely would like to have my money back. I believe it used to be a great company and now profit margins are getting in the way of good service. 70 degree day!!!!
-
February 2024 by Larisha Baines
I waited for 3 hours and missed my daughter whole party because I couldn't leave my car in the middle of the street after I hit a pot hole but the driver was nice and professional
-
December 2023 by Danita Render
Awesome woman! Great service!
-
December 2023 by Shelia
AAA had specials going on. Was able to get my sons and their wives AAA Cards for Christmas. I did all of this over the phone. The representative was excellent.
-
October 2023 by Lee Spelled L-i (Calypso)
It was a comfort to get help. Thank you.
