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April 2024 by Ryan Plylar
They did a great job and the process was positive from start to finish and they detailed the inside and outside of my car as well. Def recommend!
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April 2024 by Ernest Henderson
Outstanding service from Caliber and my rep Martez. The work was excellent. Very satisfied.
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March 2024 by L Maria Wells-Blackmon
I am very pleased with my repairs and the employees of Caliber Auto repair. . I would not hesitate to recommend Caliber Auto repair to anyone in need of auto body repairs. Excellent work and reliable service.
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March 2024 by Bunthy Scott
I am so happy with grange insurance has this shop as available options. My first car crush, I got an estimate from other shop and grange for comparison regarding to parts,I have to say, cost of repairs was not much different,but the choice with parts that I was told ,I was pleased with CALIBER Collison. Because my Nissan rogue was nearly new, I was told that the CALIBER partnership with Nissan to get parts from. Then Imy Nissan rogue late 2020 bearly drove,, was recently run into again ,I told grange insurance I just drop my SUV off for repair instead off estimate. I was pleased with the information regarding to parts and repairs layout to me when I dropped off my SUV. I was informed on daily basis on the progress. As of today,my SUV has been as good as when I first got her out of the dealership, especially all computerized parts. I thank both grange insurance and CALIBER Collison shop for getting me out of rental car as quickly as possible. Had to have my SUV back.
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March 2024 by Erie Moss
Very pleased with the repair of my F150. Repairs were completed 2 weeks ahead of original estimate. Ryan made the process seamless. I will refer anyone I know needing Repairs to Caliber Collision.
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March 2024 by Mainerd Sorensen
Great service: very responsive to my needs & questions, kept me informed of progress, and they got my car back to me when I said I needed it done. The car looks Great!
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March 2024 by Antwaun Portis
Ask for Lauren at Caliber on Rev Dr, she is AWESOME. She calmed my nerves when it came to repairs of my car!
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March 2024 by Lonnie Clark
2 months wait for estimate!
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March 2024 by Nora Doctor
ryan did a fantastic job! my car had been stolen and damaged, leading me to be anxious about my car being returned in a timely manner and in the condition it was in prior to the incident. ryan assured me everything would be taken care of, gave me plenty of updates, and had my car thoroughly repaired and cleaned in 2 weeks. thankful for your great service and kindness during such a difficult time!
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March 2024 by Frank H Harrison Jr.
You gotta give these guys a try. Fabulous service!!
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March 2024 by matt hill
Great all across the board. Consistent communication, vehicle repaired almost 2 weeks ahead of schedule and staff was amazing!
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March 2024 by Norita Baker
They kept me informed thru while process of repairs, if needed will use them again
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March 2024 by Laura Lindsay
The disaster of the bodywork this place did on my 2021 Ford Explore started at the Troy location. I made an appointment I sent over an estimate that my insurance company had provided me. I dropped off the vehicle and not even a day later they told me that they couldn’t work on the truck because it had an aluminum body. Troy Caliber asked to tow it down to a different shop. Naïvely I let them do that. What I didn’t know was they were going to strip it down before they sent it out. So then the Cincinnati Location began blindly working on it replacing things that weren’t even Broken and the insurance company began refusing to pay for undocumented work and unbroken parts. Caliber tried to reassemble the truck three times and each time they found parts that they missed that were broken. Then once it was reassembled, one of the headlights quit working and they couldn’t figure out what was wrong with it. So they brought in an outside diagnostics person who charged $315 for a visit. Caliber did this without approval from either me or the insurance company to do so. Therefore, my insurance company is refusing to pay for the ludicrous charge this technician charged. I dropped my vehicle off on November 1, 2023. My truck has been done since January 19, 2024. It is now almost Valentine’s Day and I still don’t have it back because Caliber and my insurance company are arguing about who should pay for what. When I called to settle the matter, the manager tried to tell me that it was all my insurance companies fault, and that I should talk to them and force them to pay the money. When I told him that I know exactly what happened and that they are charging an outlandish price to have someone diagnose a car they couldn’t fix in the first place he began to get defensive. I told him the insurance company gave him $200 of the $315 owed and he needed to be reasonable. Caliber had been given $13k for a simple job that is taking his shop almost 4 months to do and they’re not even doing it well. When I told him that I would pay the extra money on top of my deductible he then came back and said well there’s another $4000 your insurance company hasn’t paid. I asked him where this Bill magically appeared from because for the past two weeks we’ve been fighting over $100. He said that the Troy location had done work and that the insurance company needed to pay that bill as well. This is when I learned that the Troy location had stripped down the truck and shipped it down to Cincinnati without any parts and no documentation of anything that had been broken. Meanwhile, I’ve had to keep rescheduling an appointment with the dealership to have mechanical work done. Caliber keeps telling me they’re going to be returning it to me completely fixed. However they are in complete denial that it won’t be done. That they are holding up the entire process over $100 and undocumented work.
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February 2024 by Brian Buechler
This place did a great job with my repair. No complaints.
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February 2024 by Lisa Logan
I'm very pleased with the service of my vehicle. They kept me informed on when my vehicle will be ready daily. My car looks brand new. They cleaned my car inside and out! Thank you for the great services.