-
September 2025 by Fred Hill
My Truck was Missing Major Parts and Minor connections.
The Fuel Filler was disconnected and I was in a distant city and unable to add fuel. I was Stranded and had to Cancel my Trip and Limp Home on the Little remaining fuel. This of course was Friday evening and no shops were open. I was Really Stuck and could not use the Truck for Days!! Fortunately a Mechanic from Kerry Ford Helped me and re-positioned the Filler until Fuel could be added. He then showed me where a number of nuts and bolts were missing. A Completely Negligent Job!
The Large Toneau cover was Missing from the back of the Truck. This is a 7 foot by 5 foot cover. When I returned to the shop they explained that they did not Know where it had come from and left it laying around the shop after my wife picked up the Truck. I paid about $1,000 for the top and it was Just Gone!
Trim nuts and bolts were missing in various places and I had to go to the Ford dealer and purchase these on my own.
This Repair was Botched by Incompetent and Uncaring workers.
Awful
-
September 2025 by kimberly shelton
Awesome work done on my car!
-
August 2025 by Zack Markland
Kirstin was awesome! Great service!! 10/10 Zack@billsmithauto
-
August 2025 by Katie
Very kind and helpful employees. I was WELL kept informed about what was going on with my car. Every day or other day I would receive text messages about what my car was done. They even had it ready for me two days earlier than expected! HIGHLY RECOMMEND!!
-
August 2025 by Belle Phipps
Brought my car to them for some repairs after I was T-boned. Firstly, they don’t set up rentals for clients. I’ve never been to an auto shop that doesn’t call the rental place and set up for a pick up when you are dropping your car off after an accident so I was left without a ride after drop off. Then received a call later to tell me they don’t work on EV cars, and “were not informed that my car was an EV”, which was a lie because I told the person I handed my keys too it was an EV only. They tried to back track and claim the insurance didn’t tell them, but WHY in the world when I was dropping my car off and I told them myself would they not say they don’t work on EVs to ME directly? So I could have taken it straight home, not picked up my rental yet, and made new arrangements. I would not recommend. The customer service is sub par.
-
July 2025 by Glenda Randall
I am rather suspect about car service companies. I searched very hard before choosing Caliber Collision to repair the damage from the accident I was in. I could not be more satisfied with the service I received from Caliber Collision. Kirstin, their customer service rep, went above and beyond at every stage of this adventure. I felt like a valued customer. My car was spotless when I picked it up.
-
June 2025 by Chelsey Wallace
Always great customer service, kept me informed throughout the process and always answered any questions I had.
-
April 2025 by Kelsi Garibay
I came in for an estimate and Jayme provided great customer service and answered all my questions. I will definitely be recommending them!
-
March 2025 by Levi Morrow
Outstanding service from start to finish. Very professional and easy to work with.
-
March 2025 by Elvina Ewing-Gibbins
Eddie and the team at Caliber did a fantastic job of repairing my ELANTRA to “good as new “condition after a fender bender. They replaced a fender and the front bumper and made sure all of the systems worked. They did a fantastic job on the paint and blended it perfectly. The repairs were finished quickly and they kept me up-to-date on the progress. I was very happy with their work and I highly recommend Eddie and the team at Caliber Collision.
-
February 2025 by Jan Miller
All the personnel I dealt with were friendly and professional and I would gladly take my car there again.
-
February 2025 by Allie hill
kirstin the estimator there was very helpful answered all my questions about the process made it super easy to understand! Whole thing was super quick and easy!! Highly recommend this shop if you need any kind of repairs needed !!!
-
January 2025 by Ace
The service was excellent and fast , and they were friendly throughout the whole process
-
November 2024 by kinjal patel
It was very stressless experience. I was totally satisfied with repair. .
-
November 2024 by Brian Dullahan
Quality repair job. It was extensive. They kept in touch with me about my repair as well as fast turn around. 100%satisfied. Highly recommend and will come back again if needed.
