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October 2023 by Heith Janes
I recommended a Allen Edmonds to a friend. He drove two hours to drop $1k and the sales person didn't even measure his feet. What the hell!
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August 2023 by Shannon Stevens
Exceptional product knowledge and courteous staff at this location.
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May 2023 by Steven D. Larson
Great shoes. I have multiple pair.
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December 2022 by Patrick Grote
I see a lot of comments maligning the customer service at this location. I went in November of 2022 to buy a few pairs of shoes and belts during the black friday sale, and was assisted by a young man who was extremely pleasant to deal with. There was a brief wait while he assisted another customer, but he was courteous and gave his full attention to the customer he was working with. I was happy to wait a moment to ask him questions regarding sizing, and when he was able to assist me he was extremely gracious in doing so.So... I'm not sure if it's new staff since the other complaints, or I just had a different experience.
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December 2022 by Mike Lee
Please read this with the understanding my review is based on the company itself and not at all with this particular location. It was the only option to share my experience.After buying decent quality shoes for years, I stepped up and bought four different pair of Allen Edmonds, each of them between $200 to $300 per pair.One pair had an issue (lace eyelet loose and falling out) and needed sent back for repair, another pair had a defect in the leather like a dent and I set those up for return. After waiting on the phone 20 minutes the first time to set up a return, The representative said she would email me the return slip and of course that never happened so I called back the next day and sit on hold for another 30 minutes since they obviously have a lot less staff than they need and I finally got frustrated with holding and ended the call.The shoes look really nice but I will not do business with a company with such poor customer service, especially with the premium prices their products sell for.
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December 2022 by John Ringhisen
A real gem of a store. Service I thought had gone extinct that hit that perfect mix of helpful but not pushy. Gorgeous shoes and structured jackets for a variety of tastes and occasions. Will definitely be a store I regularly shop moving forward.
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April 2022 by Steve Woodrum
My Dad introduced me to AE almost 30 years ago, in fact I still have the pair he originally bought me for my first professional interview. They have been recrafted several times and I wear them every couple years. The Kenwood town center location is the closest to me as it seems the stores continue to close up. Rarely in my visits do they actually have the shoes I would want in stock and they drop ship them to my home about 1.5 hours away. However, the staff in this location are so different from any other experience I have had with AE ever. On multiple visits over the years, most recent this weekend, I have been treated with a very dismissive attitude. Almost a "why would you be in our high end store". In each visit I normally purchase multiple pairs, belts, shoe trees etc. But until you tell the staff you are purchasing, they seem very dismissive, almost annoyed to be forced to assist. Even when you have $1500 of merchandise to purchase, it seems to be an effort for the staff to want to help. Its very strange and this is my first review of the store, after several years and multiple purchases. My review is solely based on the store, the shoes continue to receive 5 Stars, but my purchases will be made online and at partner retailers in the future. I have always viewed AE as an investment in footwear, but I expect to be treated at least kindly while investing. My 19 year old son who I introduced to AE actually asked me why they treated me in the way they did, and he said " I wouldn't buy anything from them". I hate leaving bad reviews but in this case its deserved after multiple visits.
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September 2021 by Charles Thyberg
Beautiful shoes! Don't fit my Flintstones feet.
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January 2021 by Beel Mars
Currently they are having one of their 40% off sales. The store wasn't crowded, and the sales associate was pleasant and knowledgeable.
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September 2020 by Malaka Hodreos
Drove an hour to come to this store just to find it closed on a Saturday afternoon at 1:30 during peak mall hours. Online hours said it was open. Ridiculous...
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July 2019 by Victoria Kesler
Very nice selection. Friendly service.
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May 2019 by Patric Garlock
Great shoes, but the staff at this particular store is not helpful at all. I will be reaching out to Allen Edmonds corporate about this store.
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April 2019 by Joey S.
I have been upgrading my wardrobe and I have to say I now own 2 pairs of Allen Edmonds shoes and several pairs of socks. These shoes are super comfortable and my interactions with the staff here have been great, I would gladly recommend this store to anyone looking for some good shoes, socks, belts, they also sell jackets. Come in and look around, try on some nice shoes and if you buy some you will make your wardrobe happy.
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February 2019 by Andrew Austin
I would love to give this location 0 stars. I'll echo the comments about the sales staff not being helpful - they're incredibly unhelpful. Just order online, and save yourself a bad experience.
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January 2019 by Sarah McKinney
Wow, amazing shoes and great customer service. The shoe clerk even gave a great refferal to have shoe taps added imedaitely, vs having the shoes shipped off.
