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March 2024 by William Kneaul
Very nice people and they take great care of your pet
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March 2024 by Kathleen Garland
nice staff but they could keep it a little cleaner
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February 2024 by Jasmine Davis
Usually I don't give bad reviews. I feel like Banfield deserves one. I pay for 3 dogs to go here. It's almost $200 a month. My dog got sick when I called to get him in, they told me they couldn't get him in and I needed to take him somewhere else. I took him somewhere else where I ended up paying double because I didn't have insurance through them. Couple weeks later my dog was still sick. Made an appointment to take him into banfield. They ran test but couldn't tell me exactly what was wrong with him. They could only tell me what they thought was wrong with him and that I needed to take him somewhere else for further testing. I ended up once again paying double to take him somewhere else, he then died a few days later. I called banfield to take him off insurance and still "owed" hundreds of dollars. I'm not sure what I've been paying for, for all these years when they couldn't even help me. I can't even take my other dogs somewhere else because I'd have to pay to get them off the plan. I can't wait till the plan is up ill never be back.
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August 2023 by B Haze
Clean facility, very nice staff and quick service. The waiting list phone service is fantastic ?. It's so much better than sitting in a crowded noisy stinky room. Especially when filled with pets that aren't getting along. Major improvement!
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August 2023 by Alex Castle
Very disappointed in this banfield. We were in three times in the last two weeks with our sweet girl Zoey. She was misdiagnosed with “arthritis” and “back pain”. Yesterday we went to the emergency vet and she had a ruptured mass and was hemorrhaging into her stomach likely over the last two weeks. Don’t worry, she had a full array of vaccines on Wednesday because she “looked good”. Today we called to cancel our plan only to find out we owed a significant amount of $$ just to cancel after 15 years and 2 dogs. Do yourselves a favor and go somewhere else. We won’t spend another dollar here or at petsmart. This place is terrible. :(Update: I did reach out on Facebook. They responded that someone would contact me but I still haven’t heard anything.
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June 2023 by SW J
I have always taken my pets to Banfield for medical services. Friendly staff and they really seem to care about your furry family members. definitely recommend
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February 2023 by Naloni Miller
Banfield staff and doctors are always courteous and knowledgeable. When my dog had a lump and I was scared, they got me in right away and everyone eased my fears straight from the beginning. Won't take my fur-babies anywhere else.
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January 2023 by Cassie Saines
I've been sending my fur babies to Banfield Colerain since about 2016. I've never had an issue. I only give them 4 stars because they are on the expensive side. But, they're convenient and nice so I keep going anyway.
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December 2022 by Jess Fuller
HORRIBLE customer service. If you ever plan to cancel your plan. I would start about 735289 days before you actually want to. All they do is send you to the next person and then to the next and then that person gives you the run around and around and around and around. ALLL I WANT IS TO CANCEL MY RENEWAL AND I HAVE BEEN ON THE PHONE 3 FREAKIN HOURS!!!!! Highly don’t recommend. They also make you keep paying the entire year if your pets dies LOLOL they don’t care about anything but money
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September 2022 by Christopher Brown
1. Input my information wrong while signing up2. When my puppy was sick the only “advice” I was offered was to take her to another hospital to pay more (she was fine and recovered in a couple hours, saving me potentially hundreds of dollars) also, they said they’d call to check on her and never did3.called to reschedule (10+ times) only to be answered by a bot that hangs up after your listen to it’s nonsensewhat am I paying for? Mediocre service? When it comes to my puppy I expect the vet to pick up the phone and answer any questions or concerns not brush me off simply because you close soon. Pathetic.
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July 2022 by Lorne Peters
Moved to area but dogs were seen before we left. They didn't want to help with getting flea and tick medicine.
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June 2022 by Krista Sweet
I cannot give this place enough stars. We made an appointment here for our pet's end of life services. Katie and Dr Michaelson were so compassionate, that they cried all the tears with us. They were very thorough in what to expect, and very understanding of our needs.
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March 2022 by fluffy heart
Nicest place. Great staff. AKC vet. I got me puppy and registered her. She was due for her 8 week shots and I was having trouble finding a place that she could go to. banfield got her in right a way they were very attentive even called the next day to she how she was doing. Great place highly recommend.
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November 2021 by Violet Cloverleaf
My dogs and cats have gone to Banfield for years, and are on the Wellness Plan. Dr. Wardell is an incredible vet! She takes a step by step approach to medicine so they don't put the animals through more than necessary, and they don't drain your bank account.I had to take my oldest dog to a specialist vet and the other vet was suprised how well my dogs were taken care of (not just me but their family vet care).Several times I've ended up on hold for long periods of time, but I know they probably had an emergency case walk through the door.
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September 2021 by Casey Berning
The staff here is really nice. Alex was very courteous and professional, and he really went above and beyond when helping another owner with an elderly pet that had mobility issues. Even though they were short staffed, I was able to get in and out after dropping off my dog within about 15 minutes.