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March 2024 by Michelle R
Dropped off my cat since the in person appointment time I wanted changed since they were down a doctor. The vet called and went over how she was doing and really seemed to care a lot and they followed up after to make sure she was doing well after her shots. I'll def bring the cat back in and my dog will be a patient soon as well.
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March 2024 by BARRY SHIELDS
Will not let me out of my contract after I have had to put my dog down. Over Priced
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February 2024 by Jackie Tannreuther
I'd recommend always getting a second opinion from whatever this place tells you. My dog has a large mass and they did a fine needle aspiration of it and said it was perfectly fine. I went to noahs ark and had them do one and it ended up being soft tissue sarcoma which is cancer. Be cautious when coming here.
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February 2024 by Katie Marie
THE BEST CARE AND CUSTOMER SERVICE! My baby girl dog was sick I was not able to get into my normal vet fast enough and they were able to get me in, see us fast & was super affordable! they treated my girl with care and compassion, i wouldn’t recommend them more! they even called the next morning to see now Zuri (my baby) was doing! THE BEST! definitely will go back!!!
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February 2024 by Luke Southerland
Very nice and knowledgeable staff friendly environment
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November 2023 by Heroic Phenom
Western Hills location is by far the worse location I have been to! They can’t schedule like they say they will, they say don’t feed your dog for 12 hours before procedure then drop him off at 8:30am they don’t start procedure til 1pm so then can’t pick him up til 4:30 hasn’t ate in 20 hours and sat in a cage for 4.5 hours before procedure. You’ll sit on hold for 15-25 minutes after being asking “briefly” If you don’t gotta go to this location avoid it at all cost.
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August 2023 by Emma R.
I took my cat, Zyler to this Banfield today and the staff was incredibly kind. The location was clean and in a nice area, plenty of parking. When the doctor called me about pickup at the end of the day they were SO descriptive about what was going on with my Zyler, answered my questions, explained the medications, and were clear with everything they said. I have the wellness plan for Zyler now and plan to purchase one for his sister. Very happy with the kind women up that helped with check in/check out as well. Definitely recommend!
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August 2023 by Amanda Carpenter
Dr. Johnson is very informative and thorough with questions and explaining the details of her exam findings. Staff is wonderful and helpful.
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June 2023 by Hattie Dorsey
I love our local Banfield! They are always courteous and love on both of my pups. The vet techs that check us in are patient with my very vocal and needy pit bull, and they listen to my concerns with my senior dog. They are knowledgeable and always willing to assist.
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June 2023 by gizmo1045
I always have a great experience at Banfield at Western Hills. The staff really cares about my pet and explains everything to me so I can understand what is going on
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June 2023 by emily zannis
The entire staff is friendly and knowledgeable. They take such good care of my boy!
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June 2023 by Erich Stoltzfus
I love these people, they do good by my reptiles.
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January 2023 by Mary Lotshaw
They are professional, and very understanding. I would recommend this place to anybody and everybody.
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December 2022 by Ian Trubee
I did not have a good experience here.I made an appt for a simple procedure of getting shots updated and came in the next day at my appointed time. After waiting in line for a few minutes - Without skipping a beat, I'm being yelled at for not answering the phone calls and emails that have been sent "for the last four days". I'm not sure how it's possible to be sending emails/calls for 4 days if I booked the appt yesterday. After that, the customer service proceeded to spiral downhill to the point of leaving without having any services rendered.I'm not sure if that's a reflection of how they do business, a bad day or how they treat our animals but it doesn't bode well.I would highly recommend the Noah's Ark Animal Clinic on Colerain for actual customer service and high quality care - btw they got us in immediately after leaving Banfield.
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December 2022 by Michael Knepfle
You drop you dog off and pick it up after the vet calls you. Very little transparency on what happens behind closed doors. Seems to cause a lot of communication issues with the vet. It caused issues with the vet getting medication for my new rescue. I currently have two dogs on wellness plans and have never had an issue before this.
