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June 2025 by Dave B
Joy was excellent.
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December 2024 by Eric Waggoner
Special shout out to body shop manager Joy. Actually took the time to call me back and discuss the scenario. I special ordered an allocation car And didn't think I would ever see it. The delivery driver snagged it on the trailer and damaged the front end. Joy and the shop did everything they could to get the car back as soon as possible and it looked great. Couple minor issues but honestly I think that was from the flatbed driver that brought it back out to Mount Orab Ford. Bill and Steve at MTO Ford also did a great job given this situation. Big thank you to all involved.
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August 2024 by Leonee Evans
The estimate is NOT FREE after they tear your vehicle apart they make you pay before you can get your vehicle back. It's called a mechanical lein. It's in the contract so please don't think it's going to be a free estimate because it's not.
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March 2024 by Evan Duckworth
Had an overall good experience here.Sent my truck in to have some damage repaired. I got it back in amazing condition. Looked brand new. No issues there.There was a point where they called me told me it would actually be a week to 10 days longer than they had quoted me because "one of the guys forgot to order a part for it." I was pretty dumbfounded they actually said that. Whatever, no big deal they did a great job, just thought it was odd.Being connected to the dealership makes this a very attractive option if you have a Ford that needs repaired. Definitely consider these guys!
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January 2024 by DF Z.
Worst place you can get a car fixed will fix it and I have take it back because I hear same noise and they say they fixed it and I have to pay to get it get it checked again like how does that make sense.
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December 2023 by Jason S.
In late August beechmont ford "fixed" a recall on the toe link and we purchased and had them install 4 new tires on our Explorer. A month later during our scheduled oil change and tire rotation they convinced my wife that the tires were wearing dangerously and she needed two new tires which we had just purchased at the time of the recall repair back in August. The manager denied the issue was related to the toe link and told my wife that this part of the car "isn't even related to how the tires wear". He convinced her that it was her falt since she didn't have the tires balanced by them at the time of installation.Fast forward to November, less than 4 months after the recall work and 1 months after the visit where we purchased 2 new tires, we scheduled the car for service due to the driver side rear tire was clearly leaning and making a dragging noise. We clearly stated that this has been an ongoing issue since the recall work back in August. On this visit the "tech" said there was nothing wrong with it and that it was still "in specs". Instead, he found the 3 other issues with the brake system and a seal that "may" be leaking and needs to be replaced and the noise was "probably" from a wheel bearing that "could be going bad" and we should have it replaced as soon as possible. My issue is that we had the car in for an issue with the rear driver side tire and the tech said there was nothing wrong there but here is a list of issues we found probably hoping they could con my wife into doing work that wasn't needed and not correcting the real issue that they caused. This time I went with my wife to hear for myself the explanation from the service department. After hearing the diagnosis from the secretary, I asked for the manager. I met with the manager and was told a pack of lies (he should be a used car salesman not a manager) trying to cover up what his tech and secretary tried to sell us as the issue and not their incompetency. After the manager tried to say the leaning tire was normal, then moved to blame the leaning tire and dragging noise on the front brakes, he finally realized I wasn't buying his lies he finally agreed to have a different tech look at the toe link and rear driver side tire. ....... That evening the secretary called me and stated it was finished and ready for pick up. She said, the second tech concluded, that "the toe link was in spec, but he adjusted it and made it MORE IN SPEC" (WTF does that mean) and that the tire is no longer leaning since he adjusted it. When my wife picked up the car, they told her it was fixed but we still had to pay the diagnostic fee since they had two techs look at it and that the issue of the leaning tire wasn't an issue because it was in "spec" even though after he "made it more in spec" it was fixed. They told my wife that the tire doesn't lean and the dragging noise is gone but they can't explain what caused the leaning tire and the noise, but they assured us that it wasn't because of the toe link that they installed and now re-adjusted. (I wish I went with her to see if they tried to lie to me or in their eyes was she just an easy target to discriminate against with their lies.)This manager straight up lies and manipulates customers into believing that they need to do work that isn't necessary or to cover up their shotty work. Because of their incompetence and lies to cover their shotty work we had to purchase new tires and return to them for service several times wasting our time and shop fees not to mention the unnecessary work they tried to con us into paying for.
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November 2023 by Jenny R.
Pleasantly surprised by this Ford service place. I've been to two Ford service places before this one, one place lied and told me they wouldn't take cars older than 3 years, and one place made me wait without my car for 3 weeks to do simple repairs, so when I made an appointment I was expecting the worst. I told them I needed my car checked and regular service, they told me they would be able to do that within an hour,( which surprised me, as I've had to wait days before at other places), and low and behold, 40min later they told me I was ready to go, and that they had found nothing wrong with it and charged me only $32. I think this is the only time in my life where a mechanic has not found anything wrong with my car or where they didn't take advantage of the fact I am not a car person and know nothing (lol). The least I have ever spent on my car as well. At last, I finally found my new car service place! Way to go Ford beechmont! You've earned yourself a customer.
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August 2023 by Cory S.
had my car valet picked up and dropped off for an oil change on 8/22/23 and eother the valet driver or the person who changed my oil store my medicine out of my car! currently waiting on the manager to call me back before I call the police and file a rep against them. would not recommend this place to anyone!!! stay away!!!
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August 2023 by Dusty Crawford
If you want it done right the first time without any hassle these are the guys to see. Had me back on the road in no time.. Definitely recommend for any autobody or mechanical needs..
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July 2023 by Carl F.
Ok... well these posts work. We got a call from the service manager and they are trying to get this right... we have been promised a tank of gas when we return to have the wiring harness installed and get some keys. He agreed that this has been unacceptable and has promised to make it right. We appreciate the call, raised our rating to 3 stars, and look forward to getting this resolved... we shall see, stay tuned...
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January 2023 by Morgan S.
100% recommend this place!! I was long for a very specific car and found one here which was over and hour and a half from my home . My husband and I arrived and were greeted very warmly by Billy Gramann. I myself have horrible anxiety in social situations but Billy wasn't pushy or adamant about us buying this SUV. Literally told us to drive it all over and gave us directions since we weren't familiar with the area. We thought we heard a weird noise so Billy took the car drove it himself then let us drive it again for an hour straight long time to see if we hear it which we didn't. The whole process of buying my new SUV was flawless and sooo easy. The facility is beautiful and clean and just over all lovely. Everyone was so helpful and nice and I wasn't looked down to when I didn't understand all the car jargon. They explained everything so well. Corey in financing was super helpful as well and made it so easy!!
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January 2023 by SuperAscendor
Black car, I keep it flawless. Needed a few chips repaired which required sanding and repaint of leading edge front roofline. Windshield had to come out to do the job. OUTSTANDING QUALITY! Thanks guys!!Service: Body & Trim
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December 2022 by E R.
All these negative reviews tell me that people are lazy and have no personal accountability. I can't speak for the rest of the staff but I went in and spoke with Rachel Talley who is without question the best car sales person I've ever dealt with. And I have purchased about 15 cars in my lifetime. She is transparent and goes above and beyond. Highly recommend.
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October 2022 by Jeff Curlis
Went there about clear coat peeling off. Bought premiere defense when I bought the car. Anyway it's been 3 weeks and I've called back 6 times and still nothing. All they say is we will call you back. Have they called, not once!
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October 2022 by Jordan Keeney
Great job on my model 3. Highly recommend this body shop for tesla repairs.
