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December 2025 by Rob Nicely
Mike Corcoran, the service manager helped us out tremendously in getting our Explorer fixed. We greatly appreciate him and the quick turnaround getting our car back. Thank you so much for your help and we will be back.
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December 2025 by Cyndi H
I take my car here for all my service needs. I bought my car in Burton Ohio and I live in Cincinnati so I decided to come to beechmont Ford for my 10,000 and 20,000 mile service needs... So far they have been awesome very welcoming and friendly, and they get me in and out fairly quickly. I'm very satisfied with their customer service as well .
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September 2025 by Christine Minano
My daughter took her car in for an oil change and was told that it also needed al of the brakes and rotors replaced for $899. I told her to wait, took it to another repair shop for a second opinion, and was told that none of the brake pads or rotors needed replaced- the pads just needed a cleaning because dirt stuck in the groove was causing noise. The other (smaller family-owned) shop cleaned the pads, put them back in, and didn’t charge me. That is customer service!
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July 2025 by thomas schirmer
Although the fix (one of them) was done in a timely manner, the cost was outrageous! And they still had other problems to diagnose and treat, with each diagnosis to be separately billed. Needless to say, I have no more funds left to cover anything else. I will not be returning. Unless you have money in excess, I suggest you find a more reasonably priced garage.
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June 2025 by JD Asbury
Fair prices, great service, easy to work with. Nobody better to work on your Ford vehicles.
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September 2024 by Gilbert Jester
I have bought over $600,000 worth of vehicles from Ford new not including my used vehicles or that leased a fiesta for two years. However, when things have gone wrong with my vehicles, I have never been taken care of by the Ford company, even though my vehicles have been under under warranty when I made the complaint about the issue with my car. The fact that they service text diagnosed it wrong and we even went back into the office three times to ask more sense questions because we didn’t think they were right however, taking it back too much two months later when my warranty was only 400 miles over the limit Ford Would only pay a third of the cost! I was very disappointed but needed my vehicle back after a month of dealing with it being broke while continued to paid the payment of $1150 without having the use of my vehicle. Most likely this will be my last vehicle that I will purchase not only because I am dissatisfied with these experiences but mainly because I am 80 years old and instead of making me feel appreciated for the support I’ve given throughout the years. All I feel is old and unimportant to Ford! Especially Beechmont Ford!
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August 2024 by William Reed
Paided to have a chip key done that another person messed up an messed up my programming an ford fixed it
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May 2024 by Dennis Wiesenhahn
Outstanding
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May 2024 by Kera Harding
I had no credit at all, and they helped me get a great car! Very nice and respectful!!
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March 2024 by Tim Kessling
Friendly, efficient and met all my expectations
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January 2024 by Bill Gramann
Bought a F-150 from Bill gramann. Great deal.very personable.
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December 2023 by Jason S.
In late August beechmont ford "fixed" a recall on the toe link and we purchased and had them install 4 new tires on our Explorer. A month later during our scheduled oil change and tire rotation they convinced my wife that the tires were wearing dangerously and she needed two new tires which we had just purchased at the time of the recall repair back in August. The manager denied the issue was related to the toe link and told my wife that this part of the car "isn't even related to how the tires wear". He convinced her that it was her falt since she didn't have the tires balanced by them at the time of installation.Fast forward to November, less than 4 months after the recall work and 1 months after the visit where we purchased 2 new tires, we scheduled the car for service due to the driver side rear tire was clearly leaning and making a dragging noise. We clearly stated that this has been an ongoing issue since the recall work back in August. On this visit the "tech" said there was nothing wrong with it and that it was still "in specs". Instead, he found the 3 other issues with the brake system and a seal that "may" be leaking and needs to be replaced and the noise was "probably" from a wheel bearing that "could be going bad" and we should have it replaced as soon as possible. My issue is that we had the car in for an issue with the rear driver side tire and the tech said there was nothing wrong there but here is a list of issues we found probably hoping they could con my wife into doing work that wasn't needed and not correcting the real issue that they caused. This time I went with my wife to hear for myself the explanation from the service department. After hearing the diagnosis from the secretary, I asked for the manager. I met with the manager and was told a pack of lies (he should be a used car salesman not a manager) trying to cover up what his tech and secretary tried to sell us as the issue and not their incompetency. After the manager tried to say the leaning tire was normal, then moved to blame the leaning tire and dragging noise on the front brakes, he finally realized I wasn't buying his lies he finally agreed to have a different tech look at the toe link and rear driver side tire. ....... That evening the secretary called me and stated it was finished and ready for pick up. She said, the second tech concluded, that "the toe link was in spec, but he adjusted it and made it MORE IN SPEC" (WTF does that mean) and that the tire is no longer leaning since he adjusted it. When my wife picked up the car, they told her it was fixed but we still had to pay the diagnostic fee since they had two techs look at it and that the issue of the leaning tire wasn't an issue because it was in "spec" even though after he "made it more in spec" it was fixed. They told my wife that the tire doesn't lean and the dragging noise is gone but they can't explain what caused the leaning tire and the noise, but they assured us that it wasn't because of the toe link that they installed and now re-adjusted. (I wish I went with her to see if they tried to lie to me or in their eyes was she just an easy target to discriminate against with their lies.)This manager straight up lies and manipulates customers into believing that they need to do work that isn't necessary or to cover up their shotty work. Because of their incompetence and lies to cover their shotty work we had to purchase new tires and return to them for service several times wasting our time and shop fees not to mention the unnecessary work they tried to con us into paying for.
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November 2023 by Jenny R.
Pleasantly surprised by this Ford service place. I've been to two Ford service places before this one, one place lied and told me they wouldn't take cars older than 3 years, and one place made me wait without my car for 3 weeks to do simple repairs, so when I made an appointment I was expecting the worst. I told them I needed my car checked and regular service, they told me they would be able to do that within an hour,( which surprised me, as I've had to wait days before at other places), and low and behold, 40min later they told me I was ready to go, and that they had found nothing wrong with it and charged me only $32. I think this is the only time in my life where a mechanic has not found anything wrong with my car or where they didn't take advantage of the fact I am not a car person and know nothing (lol). The least I have ever spent on my car as well. At last, I finally found my new car service place! Way to go Ford beechmont! You've earned yourself a customer.
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October 2023 by xZeles
I purchased a Subaru WRX From this dealership October of 2022 and it has been nothing but CHAOS. This dealership sold me a vehicle that needed thousands of dollars worth of maintenance and took advantage of me because I'm young and told me it just needed a ac recharge. The vehicle needed A LIST of things not to mention I had to REPLACE the WHOLE AC COMPRESSOR. They cant even do maintainance on a vehicle that isnt FORD so they send me down the road to subaru and theyve been blaming eachother the whole time on whos fault this is. I am not happy. Ive had the vehicle nearly a year now and its been nothing but trouble. In fact i dont even wont the vehicle anymore. Its Sat in my driveway more than I've even drove it and now I'm stuck paying $500+ car payments for a BROKEN CAR. AS SOON AS IT GETS OUT THE SHOP NOT EVEN A MILE THE CHECK ENGINE LIGHT COMES ON ITS NOTHING BUT PROBLEMS. DO NOT PURCHASE A VEHICLE THAT IS NOT A FORD FROM THIS DEALER.
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October 2023 by Michael McCoy
Buyer beware even when you buy the Ford premium warranty, they will charge you $190 diagnosis fee on top of the deductible.
