-
November 2022 by Nyree Watts
Bell Moving & Storage (Cincinnati) provided an outstanding moving experience! Nineteen years as a military family, we certainly are not new to relocating. Adrian, Robb, and Scott were absolutely professional from start to finish. They worked cohesively together, and they had great energy and positive attitudes throughout the entire process. The work they do is clearly daunting, but you wouldn’t know it with these gentlemen. Their customer service is second to none!
-
November 2022 by Jaclynn Mims
Give Tom and Dave a bigger percentage for their quality of work. Don't be the company that doesn't provide incentive for good employees. These two fellas were professional and timely and they should be there to train those process flows. I can't recommend them and enough and will refer them for their efforts! Kudos to them for making my move seamless!
-
June 2022 by Laura S.
We contacted This company based on their reviews and received an estimate. Despite their forms and website stating that an estimate would occur in person, their estimator decided to do a virtual estimate. We voiced our concerns that the estimate would not be as accurate virtually but received attitude and was told there was no difference. Unfortunately, we decided to believe this company. The team that was sent was provided with a truck that was far too small for the move, so the team had to make two trips. Additionally, despite the fact that we personally moved all tvs, mirrors, artwork, tools, bicycles, and other breakable items ourselves the day before (which had been included in the original estimate), and we assisted the movers with taking things off and onto the truck, the move took 3.5 hours longer than we were quoted. If we had not assisted and personally moved all that we did the day prior, the move would have taken 4.5-5.5 hours longer than we were quoted! There was also damage done to multiple walls, wood floors and multiple pieces of furniture. I called to first report these concerns during the move, left a voicemail and did not receive a call back. Unacceptable. We called the company back two more times later in the week attempting to address the issue. We were promised a call back, did not receive one, so we had to call back yet again. While we did receive a half hour credit for the time the movers had to go back for their second load, and a half hour credit for the time the movers took for a lunch break, these credits were only given after multiple stern phone calls. I would strongly recommend using another moving company in the area if you are at all concerned about accuracy in you estimate or customer service. The damages have not yet been addressed as they will not even consider damages until the invoice (for the additionally hours it took the movers, which far exceed the quote) is paid. We will be filing complaints with the BBB and Ohio Attorney General.
-
November 2021 by Leesa Ringer
Great crew! Would highly recommend this company. They wrap EVERY piece of furniture in moving blankets and secure it with tape. Very professional, friendly and courteous.
