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April 2025 by Savanna Mason
I came in on Sunday 3/30/25 to get a battery replacement with my iPhone 13. Apple places a hold on it (unknown reason still as the Geek Squad said they hadn’t ever seen the issue before) and after the initial call to tell us about the hold, we were left in the dark until today Tuesday 4/1/25 when we discovered the repair was finished through the website. We had tried to contact the store numerous times only to be sent to a call center and never speak to anyone in the actual store. Upon pickup of my phone, my fiancé asked for my charger back (as the online checklist said to bring it) and they gave us the wrong one which isn’t even efficient for my device, so I now have to buy a new one from a different store. We travelled over an hour one way multiple times for a 1/10 experience.
You will be kept in the dark through lackluster team communication and hopefully it isn’t an Apple product, which adds a whole other awful layer to this whole thing.
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March 2025 by Herman Teeters
Best buy is turning into an a ignorant democrat business. Took back a ps4 controller and they charged me $9 to get a new one even though i have their total tech stupid plan. I usually spend a lot of money there i will no longer shop at best buy the can such a big one. So no i do not recommend this democrat store.
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March 2025 by Steve Maull
Bought 2 Iphone 16's and 2 Apple watches. The Best Buy sales person (Brad) who was also the Verizon expert advised that at the end of all of this, our monthly expense would be a "few dollars more than currently being billed. After trade in's of Apple Phones we are now paying almost $40/month more than were paying. This translates to over $1,200 more during the 3 year obligation we now have. Additionally both Brad and his manager told me the resolution belongs to Verizon, not Best Buy. I went to Verizon and they said we have nothing to do with what Best Buy tells you during the purchase process. Bottom line, is that Best Buy has lost a Customer that has spent over $15,000 in TV's and Sound equipment over the past 5 years. Very disappointing. Beware of the Best Buy Sales guys and make THEM, sign something for you which represents what they told you the price will e.
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March 2025 by Rosie Faul
Found what I was looking for
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March 2025 by W Kite
Very disappointed in the product I recently bought, and the support behind the product. Finally, I do not feel they were forthcoming here with their solution. Disturbing experience and it’s still not over.
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March 2025 by Nathan Green
Good friendly service
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March 2025 by Brandon Samuel
The sore looked great and the associates were very helpful, but not pushy. I felt like they truly had my best interest in mind, it wasn't which product they wanted me to buy, about which product was the right thing for me.
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March 2025 by Rob Marois
Fast good service
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March 2025 by Michael Vonluehrte
Prices are way to high 89 for a phone case then 96 after tax? I'll go online and buy it for 50 same brand
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March 2025 by Topher Ryans
Literally have gone in 5 times now to buy an apple pencil only to br completely ignored while employees stand srpund and talk or do whatever one guy walked past me and i said hey im just trying to get an apple pencil ... only to be told sorry man theres nobody to help you and then he kept walking by....
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March 2025 by Cindy Beaver
Finding an employee who actually knows what they're doing in this store is impossible. Absolutely zero reason to physically enter this store. If you're gonna buy it, buy it online and save yourself a headache.
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March 2025 by Bob Heasley
Tuesday afternoon must be a bad day. No "Blue Shirts" to be found. No sales help.
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March 2025 by Clay Price
Diana, Wilson, and Ben made sure that I was taken care of completely on upgrading my AirPods. Greatly Appreciated!
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March 2025 by Ryan Wallace
Never will I buy from her again
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February 2025 by Christa L Blanco
Great customer service
