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January 2024 by kellytube1234
So I am finally getting to write my review for this wonderful hotel. Truly, the gentleman at the front desk could not have been any more kind and pleasant. His smile was welcoming, and even when we left, he helped us get our stuff in our vehicle in the pouring rain. I only wish I’d asked his name. We stayed in a King Suite wherein there are actually 2 separate rooms along with a small kitchenette. I love having the 2 separate paces so I don’t wake my boys when I wake up early. The shower got hot fast and had perfect pressure. While certainly not the newest hotel on the block, it was very clean, very well-kept, and a hotel I’d be glad to stay at anytime. In fact, I’m likely to stop there again on my way home! The location is great and plenty close to any type of business someone could need. I personally would recommend this place without hesitation.
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January 2024 by jennifer stella
I have stayed here several nights on several occasions and there are so many good things about this hotel. The staff is friendly and helpful, it’s a great value for cost, the location is quick access to 71 and has lots of restaurants, shopping and entertainment nearby and the rooms are tidy. I especially love that the heating/ac allows me to turn on the fan for constant white noise which is fantastic for my sleep. I also really enjoy their complimentary breakfast. My only complaint is that it seems no two rooms are the same. They have different furniture and appliances in the king suites I’ve stay in and even different floors and wall covering. Some have makeup mirrors and some don’t. Some have desk chairs and some don’t. I also don’t like that they don’t have alarm clocks in the bedrooms.
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January 2024 by Jon Strembicki
Recently had to do a security camera upgrade at a Home Depot & another technician & I were going to stay at two other hotels that were very close to the job site. When we arrived at the job site we asked about the two hotels in question and was told, "you don't want to go to either of them, drugs and other illegal activities". So we decided to look just a short distance from the job site and we found this Best Western Plus Hannaford Inn & Suites, so after placing a phone call to the front desk, we made arrangements to book for a total of 2 nights. The exterior is very professionally kept, the interior is kept up just the same as the outside with double doors that open automatically so if your hands are full, you can just walk inside! I believe that we were greeted by Hannah and I gave her my name and she had already assigned us a room. She then went through the way to login to the Wi-Fi and told us about the included breakfast for free. Our room was extremely clean with all towels folded neatly and stacked evenly. You can tell that the room attendants take pride in the way the rooms are taken care of! We had two queen beds in our room that each bed had 4 pillows so it was very easy to find that "just right" pillow to sleep on! Overall, if the need arises that we will need to go back to this job site in the future, we now know where to spend our sleep time! Thank you to the entire staff of this location for hitting this trip out of the ballpark!Safety: I was not concerned at all about the safety of the parking lot for my tool filled truck or our privacy of or room
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January 2024 by Jennifer B
My husband and I have stayed here several times and had very good experiences. The staff is extremely friendly and helpful! Unsal and Hailey are warm and friendly! Affordable rates coupled with 5 star service makes this the BEST hotel in the Cincinnati area.
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January 2024 by Holly Thrasher
The great personnel and the better than average hotel breakfast made this the place I want to come back to whenever I am in Cincinnati!Rooms: Warm, inviting, comfortable and quiet!Food & drinks: Better than average hotel breakfast and AMAZING gourmet coffee machine!!!Noteworthy details: Amazing accommodating staff!
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January 2024 by Chris Arford
Lobby - very outdatedElevator- very very outdatedFront desk - could not understand 1 word from the attendant. She thinks she speaks good English.Rooms - nice. 1 tv in the living area and 1 tv in the bedroom. Small kitchen- no oven , no dish towels, no silverware, no plates, no drinking glasses, a typical 1 cup coffee maker, an adequate refrigerator.2nd floor does not have an ice maker. Have to go down to lobby for ice.This is our second time staying here. We returned because of its location and price only.Overall, this place would be considered nice in a 3rd world country!
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November 2023 by Jason Ferris
It is a decent hotel. They have updated the rooms. Workmanship of the renovations is not the greatest but it's okay overall. Breakfast had an adequate selection and customer service was good. Nice staff. Very slow elevator.
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November 2023 by Jeff Felix
So we arrived about 1 on Saturday, I know we’re early, but most hotels let early check in if rooms are available. So we tell the woman at the front desk we have a reservation, first word is “NO”, we again say we have a reservation and would like to check in, next is “ 3pm and not a minute before “ she turns and walks away. Ok, toss it up as maybe some language or cultural differences in what customer service means but….the left over wash rag over the shower head, half drank mil shake or whatever it was in the fridge that was warm, oh yeah and the shower door that doesn’t shut. Yes looks like some upgrades going on, but service all around leaves allot to be desired, who knows what we couldn’t see in the room and unfortunately putting paint over discoloration, mold and poor workmanship bleeds through especially in the bathroom. Either your trying to put lipstick on a pig, or your being disserviced by your contractor.
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November 2023 by Jean-Francois Désilets
Convenient location for travelling. Nice welcoming for elite members. Rooms are very spacious and comfortable. Hot breakfast is good and lots of parking. Good value for money.
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September 2023 by Lisa Csims
POSITIVE REVIEW-- So we stay here quite often- as we travel to city for work pretty frequently-over time we stopped going because the quality was really going down. On 2 separate occasions we saw a roach in our room (2 different rooms) and had the night shift attendant nod out on us while talking ... that was over 2 years ago and we swore we were never going back. However..... we gave it another chance and have to say they got things right!!!The attendants were all nice and extremely friendly...our room ( 122) was wonderful- they must have done some remodeling because we LOVED it. Granted it was a Friday night so it was rather busy but it was nice a quiet. The bed was nice and soft.... room was bug free ( we inspected) - our only complaint was the water...it was cold/ lukewarm our entire stay. I love taking hot showers but other than that Best Western has definitely earned us back as loyal customers !!Rooms: Clean and spaciousSafety: No safety concernsWalkability: Right across street from mall
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September 2023 by Jill Shaw
Friendly last minute booking over the phone and welcome on arrival.Room was lovely, clean and spacious. 4th floor was quiet.I’ll stopover here again.Breakfast meat is a mystery, but that seems common in the free breakfasts.Check out staff were friendly.
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August 2023 by The Director
Stayed here because of flight cancellations. Great service and clean! (that's all I need). the front desk grabbed me the last room. room was simple but CLEAN. Pretty quiet although doors closing were a little loud. lobby is a sparse, but the kindness of the people makes up for it. THANK YOU for a room at 2am after a rough day of travel disappointments.
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August 2023 by Tyra Ford
This was a mini stay trip for the music festival going on and I must say this is one of the worst best westerns I’ve been too! The room (307)was okay, but we had issues with the shower door not staying closed so that was a headache trying to prevent water from the shower to come out. Also the plugs on the bedside lamps didn’t work to charge phones so we had to use the wall plugs above the sink. Also we were on a noisy floor and constantly got woken up by a family yelling at one another. For any future reference you don’t put kids on the 3rd floor it’s so disruptive to guest that want rest. The service was very bad I called the front desk for towels and I believe I spoke with Laurie her name is and she stated that someone from housekeeping would bring them by. That time took a good 20 min a man came to our door seemingly confused and said wrong door and we thought he was a guest because he was in regular clothes, but later we realized he was the housekeeper. So after he had came still nothing was left and so I ended up going downstairs to have to grab some from the lady behind the desk and i said you said they would come within 20 min and she says oh yeah that wasn’t sure because we only have one staff member. I don’t understand why she didn’t just say that to begin with… but anyway the parking was somewhat okay but they definitely need to work on the front part where the door is and lower the concrete so people don’t have to go in between cars with the cart and possibly scratching someone’s car. It is way too high to try to even make an effort to lift the cart over that part of the front. Uniforms need to be put in place we never knew who actually worked there because no one had a uniform or name tag to even show they were a employee. One of my guest used her rewards points for this stay and she completely felt dissatisfied at this location like being a best western member is a scam when staying at locations like this. Will not stay at this one for future reference. I do not recommend this one especially for Cincinnati fest… you can find a holiday inn with better quality.
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July 2023 by Josh B
What a great hotel, I chose it due to the location and it has been just perfect. The rooms are very large, and very accommodating. The bed is super comfortable. It made it hard to get up on time. When the shades are pulled you can see absolutely nothing in the room. to start off with the night staff at check-in was unbelievable. The lady that was there did an amazing job and was very nice. Once we got to our room, it was really clean a good temperature. The lobby and all of the outside area was very clean, and very well-kept. every time we entered and left the hotel, someone greeted us. I don’t know if I’ll have to come back to Cincinnati but if I do, I will definitely make it a point to come back to the best Western. The breakfast bar was great, and the coffee well, it’s hard to mess up coffee but this was pretty good coffee.
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July 2023 by Jill Seiter
I want to commend Regina the regional manager for her amazing customer service. I purchased tickets to see Taylor Swift in concert through Stubhub and they were sold out from under me. I was concerned I may not get replacement tickets so I called the hotel to see if I could still cancel my reservation if necessary with less than 24 hours notice. Regina was so caring and kind and helpful. It turned out that I eventually got replacement tickets. I was able to thank Regina in person. Our stay at this hotel was very nice. The rooms are spacious and very nice and quiet. The staff was all friendly and very helpful. I'd definitely stay at this hotel again. Thanks so much Regina for being so kind.
