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January 2024 by kathy poulos
Todd did an excellent job is selling us carpet
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September 2023 by Drew M
The salesman, Todd, is fantastic. Gave me a great deal!Mark & Mike were fast courteous and very professional.Everyone involved were very respectful of our home and listened to our unique circumstances. Very willing to work with us.I HIGHLY recommend them!Fantastic experience!Drew M.
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June 2023 by Dale Covert
They care about their customers and quick to measure the job and give estimate.
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June 2023 by Mary K T.
Because of one employee I will never set foot in that location or recommend it. You need to make sure they know how to respect women before you employ them
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May 2023 by Felecia Britton
5 stars all the way. TODD found the best product for me and almost the exact color. To cover a small hallway that I did not cover with the origional flooring job a year and a half ago. Fast and quick installation, what else could you ask for.? Todd and Travis the installer was polite, knowlegeable and professional and my job was the only thing that mattered; although small. Stop putting off your remodel job today.! Call Todd now! Life is too short to have ugly floors!. Lol , BRAVO
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November 2022 by Sak
Top shelf experience. Jacob Levy, the sales person knew his work. We got two different types of flooring installed. Both installation teams were professional and the work was completed very soon after ordering. The results are very good. Would highly reccomend.
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June 2022 by Joe Wedig
We bought 1200 sq ft of Mohawk Franklin vinyl flooring, several bound carpets, and a remnant for our stairs and 2nd floor. We have 4 kids, 3 cats, and 2 dogs and I am installing it myself. Needless to say we are quit pressed for time, money, and patience, yet Chandler and Jacob made the whole process of selecting the best options, getting financing, delivering the goods, and communication as up front and stress free as could be! They will go the extra mile for you. Inevitably, some things didn’t arrive on the delivery truck that should have and Chandler was easy to reach and quick to take action to resolve the issues that were out of his hands to begin with. I appreciated his ownership of the process as he truly cares for his customers and makes every effort to ensure a low pressure, stress-free process. I wouldn’t work with anyone else for my flooring needs!
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June 2022 by Kelly Schamer
Very happy with our recent purchase. Found a large remnant that we had bound, great quality and great price. The sales rep Andy Kraeling provided fast and friendly service and the turnaround time for binding was under two weeks. I will absolutely return to this location and recommend without reservation. They even made up for a mistake by the binding company. They take care of you and won't waste your time!!
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May 2022 by Chani Freedman
Very pleasant experience. very friendly and helpful staff. Jake was so helpful. Samuel the installer was super patient and professional. We had a problem in the house and they could not work right away, but he was helpful and patient and got the job done. A+ in customer service and the carpet looks great!
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March 2022 by Julie Starnes
I would NEVER recommend this place to anyone looking to get new flooring. It’s a long story, but we hired them to do laminate flooring in the hallway, living room, and dining room of our bilevel house (not a large area). When we decided on the particular flooring, they told us that they had enough of that one in stock (which turned out to be a lie) and we could schedule it ASAP. We scheduled the initial installation for October 27th, 2021 (& my husband and I both took off work to be here and corral our dogs), thinking it would be over and done with in that one day. After just the main parts were put in, the installer said it they didn’t have enough planks to finish it and the trim hadn’t arrived yet, so they’d need to come back another day. If it had been communicated to us before that day, we would have just postponed installation all together until it could be completed in one day. We had no choice but to say okay (it wasn’t the installer’s fault), and pay for the full job that day (10/27/21). We assumed it would get finished it a timely manner, but we had to keep calling the store after that to even get an idea on timeline because they didn’t bother to call and tell us. It took them coming out two more times to even finish it. Once the trim came in, it took a long time to get them to come out and finish it because they cancelled multiple times (we cancelled once because neither of us get off work to be here).Today (2/5/22), 14.5 weeks later, it’s finally finished. I understand that supply chain issues are common these days, but the lack of communication was unprofessional. No discount for the ridiculous delay, either.The floor itself looks fine, but the trim along the walls looks cheap. They also tracked in mud and left saw dust all over the floors.I would NEVER EVER go back to this place. Terrible experience.
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February 2022 by Lori W.
Great place to buy your flooring! Service was great! Jake did a great job suggesting what would work best for our needs and everything turned out perfect! It is exactly what we wanted! Installation went smooth! Very clean! I would highly recommend!
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January 2022 by Rlg Properties
Helpful staff. Good selection to choose from.Ask for Opie!
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January 2022 by Randy Bernhardt
Highly recommend this Company for carpet and install. Very friendly and answered all my questions.The installation was fantastic. 1600 sq ft installed in a matter of hours. Installers we're very nice and courteous.
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July 2021 by Tonya Graham
Jay was awesome and Mark and his crews installation was professional and flawless. Very happy with the experience from start to finish.
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February 2021 by Linda Hall
For many years, anytime I need carpeting of any size I head over to Big Bob's. The last time we were there, it was vinyl flooring for the bathroom (which I still love). That was a while ago. This week all I needed was a remnant of carpet. Remnants were 50%off! I found just what I wanted!
