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June 2024 by Ethan Minges
Don’t go here. These guys took my security key to my lug nuts on my car a few months back and claim they don’t have it. They took it without my permission or knowledge. Now I am stuck jumping through hoops and spending unnecessary money trying to get a new one. Very frustrating. Go to tire discounters down the street. Never had this issue once there!
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June 2024 by joyce friel
Thoroughly enjoyed my recent trip to AAA, meeting a Manager there, Crystal, who took me under her wing & ensured that all my needs were satisfied in just 1 visit. Well Done Crystal and Thank You!
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June 2024 by Emily Knueven
Just walked in at 4:20 exactly because I ran over a nail and just needed a patch in my tire. They told me everyone is leaving and can not help me. They should be open till 5. Awful Service!
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April 2024 by Carrie Newby
Had 2 headlight bulbs replaced in 2008 Nissan Maxima. They were not put in correctly. Found out one night while driving at night on a road with no street lights, couldn't see it, and it was raining one of the bulbs was completely out.. Very scary driving.Took the car to my regular mechanic. He said they were not put in correctly. Took him some time to fix the mess they created. I will never trust them with my car ever again. I could of been seriously hurt on the road that night.
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April 2024 by r d
A while back i brought my company van here for 4 new tires. That went fine. But the driver rear tire kept going flat in 3 days like the old tire. I brought it back asking for a new valve stem. I didnt care if they used a TPMS stem or a normal one. I just need it to hold air. But they insisted its not leaking. Nor is the tire. I brought it back again for the 2nd time. I asked them to find the leak and fix it. I dont care how much it cost. Calls me back, we cant find the leak. Even though this tire goes from 35 psi to 18 in 3 days says its leaking. I finally just gave up and went to firestone down the street and they said it needed a valve stem. Yeah no kidding. Just like i told bum sumerel tire. Im 100% positive they techs dont have a TPMS tool is why they didnt want to touch the valve stem. They literally had to write on the rim with a marker where the rim goes on the car. This is the proof they dont have the proper tools and expertise to work on your car
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January 2024 by Rhianna Fisher
DO NOT DARE DEAL WITH THESE PEOPLE!! PICTURE BELOW!! Had Two cars towed to this location..Car #1 blew up on the highway and had no idea what was wrong and Car #2 was a suspected transmission leak because hood was smoking after being driven and car was over heating. Had a diagnostic done on both. Car #1 they said was an engine problem and they refused to touch it…okay fair enough. Car #2 was told that everything that needed to be done was mainly tire and joint maintenance and things of that nature but there was no leak and everything under the hood was fine. Also was told they test drove it TWICE and still no signs of any leak. Then I ask again and make sure the car is safe to drive and I’m told it’s safe to drive but they could not test drive because there was no gas in the car. But had already been told TWICE that it was test driven?? Only thing that I had done was a battery put in Car #2 because they wanted 1500$ to fix everything and I just didn’t have the money. so pick up #2 and the same day I now have a MAJOR GAS LEAK?!?! and my car is smoking MORE than it was before?!?! And now the car is also having other issues and can no longer be driven…GREAT. Go to pick up car number #1 and MY WINDOW IS BUSTED OUT. tried to say they aren’t liable and all this stuff but I know for a fact THEY were the ones who did it because (1) WHY were the items I had in my back seat taken out AND PUT IN MY TRUNK before the window was busted ?? (2) WHY was the window busted in a place you can’t even reach the handle AND ALL FOUR DOORS WERE VISIBLY UNLOCKED because it’s an old car so you can see that the locks were up?!? (3) why were only specific fuses that only a mechanic would know to take CLEANLY taken out of my vehicle (4) AND WHY was the entire mechanism that closes my trunk COMPLETELY taken out and sitting in my trunk?! (5) WHY out of about 7-8 other cars was MINE the only one with a busted out window ?!? These so called “mechanics” will leave your car in SIGNIFICANTLY worse conditions than you dropped it off with and claim they aren’t responsible. THEY ARE RESPONSIBLE AND WILL BE HELD ACCOUNTABLE!! This is completely unacceptable especially for a company as big as AAA!
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January 2024 by Kaycee Casagrande
Don't go to this location if you need work done in a timely manner. I had my car taken there 3 times now each time it has taken 2 3 and 4 days to even find out what was going on and then another day to finish the work. Also ladies one of the employees (I can't remember his name) talks down to wome. This is the last time I will be going to this location. Prices are reasonable but if you depoend on your car you will not get it back same day or even next day
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November 2023 by Jessica Powell
I had my car towed there. Everyone was so nice. They even put up with my bad attitude (I was highly stressed ?). Had my car fixed in no time and even gave me a whole box of donuts ???. I don’t understand these bad reviews because I definitely had 5 star service. Def will be back!!
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November 2023 by grace Lees
They had me in and out so fast Mike was helping me he was so nice and helpful
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November 2023 by Lisa Martinez
I had my vehicle towed to this location because it wouldn't turn over to start. Well a few days later they ordered the part and reached out to me to say it was ready to go. I went yesterday and paid almost $600 and my vehicle still wouldn't start and it was shaking and overheating. I went back in store, they said the mechanic left, but this Michael Lewis guy was very rude and said well he going to feed his kids tonight. I mean are you going to feed your kids after the money I just paid and my vehicle is worse now then when I brought it in. He refused to have my car worked on again and told Brent to give my key and vehicle back. After that altercation with Mr. Lewis, I will not be back because as a female I was treated like I didn't know anything. I know about my vehicle. So please don't deal with this location especially if Michael Lewis is going to continue to be there. I wasn't treated right at all and my vehicle is worse than before. JUST SAY NO TO THIS LOCATION!!!
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September 2023 by james grubbs
Had my 2003 Dodge truck wheel bearings replaced there a year ago prior to a road trip to Cali'. Although mismatched so far so good after paying over $400 for each bearing. (not including labor) Initially asked them to remove all 4 wheel spacers and repair a bad valve stem in rear tire. (none of this was done) When they did do it after i arrived to pick up my truck they cut a 1 inch gash into my steel rim replacing valve stem. over a thousand dollars later for the work i just settled for hittin' the road. Should have just done the bearings myself.
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August 2023 by Kim Mccollum
Long story short!! AAA has nothing but sales discounts with Bob Sumerel and other businesses. The incompetent rude, lyingMGR to greasy mechanic sitting on my leather seats, after destroying my new jeep by not bleeding air out of hoses & left unattached to malfitting hoses, I could go on forever. If you value your life or family, please head my warning, who knows how many have wrecked or died because the ins examiners were unaware . Feel sorry for the elderly being taken advantage of.FALSE advertisement: AAA is not legally responsible since the 1980's when they went commercial only.
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July 2023 by Patrick M.
My truck broke down after overheating and AAA suggested I take it here, the next day I got a call from a guy named Mike who told me they'd look at it and he'd get back to me. Later he called and said that my truck needed a new radiator, serpentine belt and that the coolant needed to be flushed. It was gonna cost $900. They did the work and I paid then my truck made it a mile down the road and suffered the same issue and broke down. They offered no kind of assistance and help other than to tell me I could bring it back so they could look into it further and I could pay for more repairs. This place totally ripped me off. Avoid at all costs. Do not take your vehicle here.
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April 2023 by Bill Garland
After installing 4 new tires, all tires were inflated 10-15 # over recommendations. A tire pressure sensor stopped working immediately I called Mgr Kevin and he said he’d look into it. I brought car in for service and for him to rectify the situation. He bailed and went home without fixing or calling back.Asst Mgr I’m assuming said there was nothing he could do about it. My brother in law just had the same exact experience when they broke his company truck tire pressure sensor. They told them to drive it awhile and it will start working. This seems to be a regular thing and it just cost them my family’s 4 vehicles and my brother in laws fleet of 6 service vans instead of eating an $89 part! Wow talk about 101 management! Word!
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March 2023 by Brenda Conner
I have had problems with oil change in the past.They did as expected. Great job. I will be back
