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May 2024 by Elizabeth Glotfelty
Terrible customer service. return policy and overpriced for product, highly recommend looking elsewhere.
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October 2023 by Hope E.
Horrible customer service! You can order anything online try to use a local business, but regret my decision
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March 2023 by Mary Jo Vanden Berg
Amazing selection of styles, brands and colors. Mike was both knowledgeable and patient as we worked through options. Kelly went out of his way to expedite my order and keep the project on schedule. A new customer for life!
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October 2022 by Christopher McDonald
Was looking for replacement hardware for a custom built home. Had looked at every imaginable store/catalog/online supplier I could think of. Walked into Bona and the clerk working there knew exactly what I was looking for. Ordered me two hardware kits from a French company and got me exactly what I needed. Fantastic job!
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July 2022 by Molly Knott
Very educated and knowledgeable about their products.
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August 2021 by Douglas Striker
Very helpful and great selection of hardware particularly when trying to match or fine original hardware for older homes.
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March 2021 by keith moreland
Mary was extremely helpful with selection process.
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December 2020 by Jennifer G.
This business should not advertise their hours if they are not allowing customers in the store. After checking the hours and making a specific trip I arrived to find the door locked. Wouldn't have been an issue if I didn't see an employee helping a customer inside. Even after pulling on the glass door twice, the gentleman inside looked at me and continued his conversation. Simply opening the door and explaining that they were not open to drop in customers to a person standing in the cold would have been the polite thing to do.
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November 2020 by David Ransdell
The folks at Bona are outstanding. They are friendly and helpful.
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May 2020 by Robert Fulford
very smart and experienced staff.
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January 2020 by Barrett Brown
Awesome place and great customer service!
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January 2020 by MarkG353
Great folks! And a better selection
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September 2019 by Jennifer Sauter
Called to see if they had something in stock. They said yes. I made a 45 minute drive to get there and they told me I would have to order it. No apology given. Poor customer service.
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August 2019 by Guy Wolf
All the best custom hardware for improvement projects at home. Staff members know how to order exactly what you need.
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June 2019 by Flare Fireplaces
Having worked with Guy & Bona Hardware as partners for almost 2 years I can say the team here is professional, knowledgeable, & is determined to offer a quality customer experience. I look forward to many more projects with Bona Hardware.
