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April 2024 by Crystal P
Service was great but I guess the chicken sandwich isn’t ordered much because it was rancid tasting. I don’t know if the meat was bad or what but that’s not what chicken should ever taste like.
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April 2024 by John Hill
Music was a little loud, made it hard to hear but otherwise a great experience.
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March 2024 by Alice Lawson
Your wraps are very small and leaves you still hungry. The pictures are misleading.
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March 2024 by Dan Riedmatter
Their execution was really good. I heard good communication between the front and back. Great job guys!
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March 2024 by Lincoln Pertuset
The manager needs to get retrained. They were having a rush and the manager was telling customers they have to wait because no one wants to work, instead of managing her staff.Your food is usually good but I feel sorry for the workers getting paid peanuts to deal with all that stress.Do better.
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January 2024 by Dakota Drew
We had manager MARY take our order and she was very attentive and friendly. My order was fresh and correct, which doesn't happen at my local location. The store was clean and drinks were stocked.
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January 2024 by Courtney M.
I went through drive thru and order my food. I used a coupon code for the two small whopper meals. Kurtis was extremely rude and yelled at me to give him the code. Side note; he had just asked what my drinks were going to be. So I was waiting for him to ring them in before I just gave him the code. I will never go back. I should have learned months ago, that the staff there is rude. I suggest to make a trip to a different location if you live in the Eastgate area or just simply go to one of the other multiple fast food restaurants near by.
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December 2023 by Rusty Shackleford
This Burger King is extremely slow. The fries still came out cold. How is this location still in business?
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December 2023 by greg folino
Placed an order for 2 adults and 2 kids .. waited almost 25 min and food still was not ready … while waiting I watched several different employees open sandwich wrappers of already made sandwiches and remove and add toppings … the drive thru and inside counter had no idea which food went where … by far the worst experience with Burger King ever… I won’t even begin to comment on the unsanitary conditions!!!! After 5 different employees touched all the other food , I requested a refund.. I do not recommend this location to anybody… gotta be better BK
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December 2023 by Jordan Shelton
They cannot get an order correct to save their lives. Things are always wrong or missing! Not to mention the food is NEVER HOT, let alone WARM. I'm done going to the Eastgate location and will only eat from the Beechmont location.
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December 2023 by Allison Leonard
I came at 12 am and no one took my order. I could clearly see people inside, and it says they are open. I am very disappointed.
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December 2023 by Karri Willoughby
Food quality and size has really gotten bad it still tastes good to me.
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November 2023 by Melinda C.
Food was sloppy and when I complained the manager I guess she was (not much of one either) obviously took offense and took the tray out of my hand and threw the entire tray into the garbage. Before I left Mary, I later found out her name and she was the GM. Was outside with her employees complaining about the customers and smoking. I gagged on the smoke on the way out to my car.I even went so far as to find out who Mary's boss was Tom. I got his number but of course he wouldn't talk to me.Do yourself a favor and stay away from 1189 Ohio pike. They do not cater to their customers. Only their employees.
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November 2023 by Mark M.
Horrible customer service always serve cold food and makes you wait at the speaker for 30-35 minutes before they even take your order. And the store on the inside is gross and they always have flies in the store. The bathrooms smell like cigarette smoke. And I've seen a few employees sneezing and coughing without them washing their hands. ABSOLUTELY DISGUSTING I WILL NEVER GO BACK.
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October 2023 by Lanie Painter
It's hit or miss on the service in late shift food is usually ok
