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September 2023 by Google user
10 out of 10. I was skeptical at first because it was much cheaper than Ubreakifix and no guarantee or warranty was presented when handing over our iPad, But everything went very quickly and smoothly. Dropped it off in the evening and It was ready by the afternoon the next day. The blonde Russian (I'm guessing) lady was super kind and helpful. We highly recommend ? We even got a screen protector and it was still cheaper and faster than the competitors
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April 2023 by Sophie Kinsey
Called here super last minute as another place demanded my passcode and phone for a few hours to replace my screen. The woman was extremely nice, very professional, explained a password WAS NOT needed and had my phone fixed in 20 minutes!
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January 2023 by Makaela Alexcis
Got iPad screen fixed here and it hasn’t been the same since. The screen keeps moving on it’s on and freezing so they asked me to bring it back they replaced it but now it’s moving again days later and now it won’t charge fully! Do not recommend
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July 2022 by Lauren Saulnier
Kazi was quick and efficient! Was done in ten minutes and my screen looks brand new
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February 2022 by Nat Brodziak
Fast quote - didn't use yet but definitely will!
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September 2021 by Alex McFarland
One of the worst customer services in the mall. Take a screen in to get fixed abs the screen falls off 2 weeks later and they tell me there is nothing they can do bc it was physical damage I take it to apple . They go yeah whoever did this screwed it up bad and shouldn’t be doing screen repairs.
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July 2020 by Tyler Norvell
Very good place does beautiful work very reasonable with PRICE
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February 2020 by Justin Bailey
Brought my phone an hour from home to get screen repaired on my fairly new iPhone XS Max, they wanted me to leave it and leave my passcode and number and name they new it didn't have a sim bc I was using an extra phone with it, 15 minutes later they called me and told me to come back, when I arrived they had security there and informed me that someone stole my phone from them after they finished the repair, I filed reports there with sherif and security, he said he was going
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February 2020 by Justin B.
Brought my phone an hour from home to get screen repaired on my fairly new iPhone XS Max, they wanted me to leave it and leave my passcode and number and name they new it didn't have a sim bc I was using an extra phone with it, 15 minutes later they called me and told me to come back, when I arrived they had security there and informed me that someone stole my phone from them after they finished the repair, I filed reports there with sherif and security, he said he was going to compensate for my phone that was stolen then once the officers were gone he Refused to compensate as he said and only wanted to negotiate for a small payment of $400 for the stolen iPhone valued at at least 700-800$. And still wanted me to pay him for a 200$ screen replacement Horrible company do not do business with these people very sketchy they will do anything to screw u over for another dollar
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September 2019 by James Thomas
Excellent selection was able to find exact phone case I wanted.
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August 2019 by Hassan Umar
Very helpful
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June 2019 by Reeya Sharma
Great customer service. Best place to repair your phone and buy phone cases.
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March 2019 by Lisa Owensen
Excellent work repairing my iPhone 8 broken screen while I was in the Kenwood Town Centre mall! They said they were also willing to match the prices of any competitors. I highly recommend them if you are near the mall or in Cincinnati!
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February 2019 by Michael Ford
These guys did a great job at repairing my iPhone 6 Plus here at the Kenwood Mall. Great place to get your phone repair here in the area. It only took about 25 minutes to go from broken and completely shattered to screen to good as new!
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December 2018 by Christin J.
They are HORRIBLE!!!! I have an iPhone. When I first went there it was for a broken home button and cracked screen. They "fixed" it. A couple of days later my phone started going haywire. It started to glitch, turn off by itself, push buttons on the touch screen that I didn't push, and call people on it's on. They told me it was a defective screen. They replaced the screen. Everything was okay for a few more weeks (maybe 3) until my battery started to swell and my screen cracked. I paid over $100 to get the battery and screen replaced. That's when my phone started no longer charging! If my phone would die from a low battery it would not turn back on at all unless I went out to my car and charged it from the car port! I took it back up there and they said "oh sorry, we gave you a defective battery." They then changed the battery out. Did that fix the problem, no! My phone still doesn't charge right and when it dies I still have to take it out to my car! They've taken my phone unloose so many times the brackets started to wear down (unbeknownst) to me. I noticed that my screen was lifted completely off of my phone when I took my case off. I took it back up there and found they had forgotten to put my screws back in the phone. A week or two later I noticed my screen was lifting up AGAIN!! Just my luck, I dropped the phone right after that! I took it back up there and demanded they replace it because my screen would never have a cracked had the screen been properly adhered to the phone in the first place! The guy at the kiosk was rude and condescending! I was pissed and demanded to speak to the owner. The kiosk guy tells me to email him! I told him he was out of his mind as I knew my email would go unanswered!! I demanded direct contact. He then gives me a fake number!!! He gave me the number to their cell phone they use at the kiosk when they step away from the booth and you're waiting for a repair!!! I called him on his deceitfulness! Then he finally calls the owner on the phone and starts speaking in another language to him so I can't understand him! At this point I'd had it so I told him to give me the phone. As I was talking to the manager he was very disrespectful and rude and talking to me as if I were a child! They barely compensated me for ALL of my issues. They only knocked off a few bucks and made me pay for the repairs AGAIN!!! I only did it because I wasn't paying Apple $200 for something these ifast repair guys caused and I'm getting a new phone soon anyway. I'm still stuck with a phone that freezes, doesn't charge properly, and pushes buttons by itself. Do yourself a favor.... DO NOT go here!! You'll be screwed if you do!!!
