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March 2023 by Dezzy S.
The absolute worst company to work with. Walt Sweeney also owns a van conversion company. My van came destroyed! It has been 2 months now and they have yet to fix one issue. My van is currently in a body shop, for which repairs were to be paid by Walt Sweeney and his company, they have yet to pay. I am being forced to pay over $3000 out of my own pocket to get my van back so it can be utilized in my own company. This has been an absolute nightmare. I have been dealing with Walt himself who has essentially been useless. He allows an inept employee to manage his company. Said employee has perpetually lied and showed zero mental capability to be in a, "VP of Operations", position. My vehicle conversion cost $133,000. When delivered, by the company Walt Sweeney hired, my running boards were destroyed, dent in the back door, wrap completely destroyed in the front, panel paint damage, EVERY window leaked, drivers side seatbelt locked in retraction, left break light didn't work and my countertops don't sit square on my cabinets. 2 weeks later the roof AC leaked water all over my treatment chair and new Absolute nightmare!!! I would highly recommend you avoid any business dealings with Walt Sweeney or any of his associates or companies. Snake oil salesman is being nice. I have submitted complaints to the state of Ohio and Indiana(location of the van conversion business) as well as the BBB.
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February 2023 by Sammie Dolman
Great service and super friendly
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December 2022 by Antwan S.
The absolute worst dealer I've ever encountered! Sold me a complete piece of junk 4 months ago (though they did a great job of temporarily hiding the issues it had). Dangerously bad brake pads and rotors, bad/leaking struts, leaking roof which has caused damage to the inside of the car and damaged tie rods which has to be fixed before I can even get an alignment. I've called them for months trying to discuss the poor warranty they sold me as well as see if they were willing to do anything to help out with the issues (as multiple mechanics have confirmed the issues were known by the dealer upon sell and couldn't be something that happened in the short time I've owned it). However they refuse to return my calls, emails, or voice mails. I WOULD NEVER OFFER THIS COMPANY MY BUSINESS AGAIN AND ENCOURAGE OTHERS TO REFRAIN FROM DOING SO AS WELL! This by far has been the worst car buying experience ever!
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June 2022 by Tim B.
My interaction(s) with this Ford dealer began to deteriorate in late 2019 when I took my 2014 Focus is due to a leak coming from somewhere in the engine. The service dept. told me I had a cracked engine block and would $6000 (that's six thousand) in repairs to completely replace the engine block to fix a small leak. I took it to a repair garage (Timmons Repair on Delhi Pike) and was told the leak was caused by a bad water pump. Total cost to fix about $500. No problems since then. For obvious reasons, after that I was reluctant to take a car into Sweeney. However, in January of this year, my Ford Fusion broke down when I could not get the Shift "dial" out of the "P" position. (Park) Since the Fusion only had 39,000 miles on it I figured it would still be covered by the Powertrain Warranty which is for 60,000 miles or five years. So when I called, I was told I would have to wait for the transmission specialist because my problem was related to the transmission. Good. Verification for me that this was indeed related to the Transmission and would be covered. No such luck. When I went to pick the car up I was informed that it was not covered. No explanation beyond that. I protested to no avail. So I wrote the service department of Ford in Michigan. They agreed with me and reimbursed me the entire amount I paid plus they gave me, free, a 3 year extended Warranty! Great so far. However, a week after I got the Fusion back, the same thing happened again. Stuck in P (Park). You would think they would fix it for free since they just had "repaired" it a week or so earlier. Nope! the charged me $100 deductible and said it was covered under my Extended Warranty. (On top of all this they wanted to change my Transmission fluid for $200. The car had less than 40,000. The Owners Manual says change it @ 150,000 miles.) I'm 73 years old. I don't want to think they tried to take advantage of me because of my age but...... Be careful before you deal with this crowd. P.S. I know something about engines as I was a heavy Equipment Mechanic in the U.S. Navy Seabees. That knowledge probably saved me thousands of dollars.
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May 2022 by Stephen V.
These guys are crooks. I was in the market for a 2022 Ford Maverick. They had one advertised on cars.com for $10K less than local dealers in Louisville. When I called them to find out the scam(their isn't $10K wiggle room on new cars between dealers), It was quite evident that the old bate and switch was alive and well at their dealership. They said the the advertised car was actually a customers car that had been ordered 8 months ago. I asked if the customer had canceled the order and the car was now available to buy. They said no, the customer was taking delivery. So the car was never available to sell, was advertised at an incredible low price to s***** you into calling them to generate sales. They did offer to put me on the ordering 9 month waiting list for one, or I could buy the same optioned truck advertised, and currently available, on there lot for $10K more. Dirt bags!
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May 2022 by Chet G.
First off I know my way around a car, worked on my mustang for a whole day trying to resolve an issue. A friend of mine helped who is a certified tech and another person who worked at ford dealerships, and we all came to the same conclusion as to what was wrong. I needed a pcm reprogram. Only dealerships can do that since I do not have a proper tuner. I took my car here and told them the problem. They took a day and a half "diagnosing" to tell me the same thing I told them and that they couldn't do it. Then proceeded to charge me $160 anyway. Don't take your car here it's a waste of time and money.
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April 2022 by Jennifer I.
Terrible customer service within the service department especially of the manager!!! Took my car in to have a warranty item repaired and they charged me $200 for an inspection of the vehicle and didn't repair the warranty problem?!? I did not schedule an appointment for an inspection. The absolute worst interaction I've ever had.
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January 2022 by Barb M.
My husband has bought all his cars from there, and always keeps up with the oil changes. I call and tell them he wants the usual oil change. When he got there he asked them to check the windshield wipers. I will say he is 97% deaf which is why I call and tell them what he wants. They suggested a 20000 service check, and thinking he was getting what he usually gets. The bill was over $600. As an elderly senior citizen I feel they saw him coming. A couple of places have the same thing for $99. I will say they probably did about $75 worth of things that needed to be done. WHich would had made it under $200. any where else. Yes I talked to two people with a promise the head supervisor would call me back. No its been a week, no call. Be careful
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September 2021 by Fast Track
Service was fast.
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August 2021 by Wesley Colyer
Fine but expensive.
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March 2021 by Mary Cooper
Excellent.
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December 2020 by Connie Schube
Wouldn't go anyplace else.
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December 2020 by Trisha Mack
Never purchase a car from them. They will tell you a price + tax and title out the door. You will have a check all made out and get so excited! Only to find out they will try to add almost $3000 more. Save your time! Go elsewhere!
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December 2020 by Raoul Ballhaus
Wanted to to wait 2 weeks for a oil change, no thanks
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October 2020 by Slam D.
Reckless disregard for customers with multiple unmasked employees in close in public areas with customer contact. There is no excuse. WHY AREN'T ALL EMPLOYEES IN CUSTOMER CONTACT AREAS IN MASKS?
