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February 2024 by Jacquie Chischillie
I visited the Coach store in Kenwood Town Center this morning looking for a Crossbody bag for my husband. I was helped by an associate named Ivy, who was extremely helpful and patient. Ivy was knowledgeable about the products and walked me through the features of several different bags. Well, I haven’t decided which bag to purchase yet I highly recommend Ivy.
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December 2023 by grace owens
Wore the purse I picked out as a Christmas present for the first time today and noticed one of the letters on the embossed tag was messed up. The “E” has silver filling it in while the other two letters did not. My parents and I went into the Coach Store at Kenwood, hoping they could just re-stamp it and we’d be on our way. At first we were told it wouldn’t be a problem, then an associate came back out and told us the manager said we’d have to buy a new $8 tag. Parents and I thought that it was ridiculous they couldn’t just re-stamp one letter or make a new one, but instead a sale of $8 is more important than selling another $300 purse.
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June 2023 by NP
I just wanted to checkout few designs before deciding what to buy. The moment I walked into store I felt followed, pressured and held up by a lady associate. Seems like she was too greedy for promotion for selling an item. She didn’t accepted online promotion and kept on saying we don’t accept it, when online it did say valid in stores. She just hurried up through everything and just kept on asking me to add more stuff so she could get more commission. I think I am good shopping online better than this rude associates
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June 2023 by Tyler S. (Rex)
Came in today to pick up a gift for my wife and can’t really say the welcoming or could I help you with anything else was in the tone during my pick up. Normally I would work with a woman name Sandy who is great with a smile when I’m in the store but sadly she wasn’t in. I also never did get the message I wrote for my wife in the box. So idk what the point was for leaving a message and never getting it with the product I bought. I will just stick to online and not the store
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May 2023 by Tyler S.
Came in today to pick up a gift for my wife and can’t really say the welcoming or could I help you with anything else was in the tone during my pick up. Normally I would work with a woman name Sandy who is great with a smile when I’m in the store but sadly she wasn’t in. I also never did get the message I wrote for my wife in the box. So idk what the point was for leaving a message and never getting it with the product I bought. I will just stick to online and not the store
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April 2023 by Julie K.
It has been some time since a customer service experience has been wow-worthy, but Coach went above and beyond.Went in because the clip on my purse strap broke, and they presented me with a myriad of options. They are great problem solvers! The purse strap that I liked best didn't clip to my purse properly, and they had a solution for that too! Even provided options I wouldn't have thought of myself.With any purchase, you can customize a leather Coach tag, and for $8, it was was super fun and I highly recommend it.Was really cool to see employees from different backgrounds and age groups! So often this isn't the case, but these different perspectives provide a more enriching experience.It's nice to know that real, quality customer service is alive and well still. Good job, Coach!
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March 2023 by Sony Nalige
Very friendly and considerate nice selection but honestly I find way more products online and more sales the store just has the convenience of getting items right now
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January 2023 by Locostasia
The staff here yesterday was so kind, welcoming, knowledgeable, & helpful at this location. Honestly the best experience I’ve ever had at a coach or a coach outlet store. Cannot wait to come back for another purchase. And thank you all for the bag chain I’m in love.
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June 2022 by Kimmie
Had to return an item, and the Customer Service was Excellent!!!
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April 2022 by Mrs.Brandi Boyd
I like the Coach store but I did not see anything that I would have wanted at that time
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January 2022 by Jess Gutzwiller
Sandy was a pleasure to work with and very helpful. I would shop here again and ask for her.
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October 2021 by K. Adeniyi
Company doesn't stand behind their product
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October 2021 by morgan hagenbuch
The ladies here are fantastic!! Super friendly, outgoing, very helpful. They helped me find my bag and a matching wallet. They encouraged me to "try it on", they helped with finding a wallet by suggesting I see if it fit with the purse and in the purse. Just amazing all around.
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August 2021 by Clarissa Wilson
I went in today to buy a belt bag and both the lady and gentlemen that were working were so kind! I will definitely be back to this store to buy my bags.
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November 2020 by STEPHANIE
Of course amazing!!!
