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August 2023 by Lisa C.
Brand new Costco location. All items are well stocked. Great place to fill the tank in your vehicle of choice. Gasoline attendants were super helpful and friendly. Staff member welcoming customers was friendly. Nice wide aisles to get carts through. So glad a Costco opened in this area!
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July 2023 by George K.
Great tire price and service from Jason and company 4 tire's plus Mounted spare ---fantastic service
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July 2023 by Lana E.
Don't go to this Costco if you want what you pay for done correctly. You pay for a membership & you pay for $150 worth of pizza and the pizza place REFUSES to cut it into squares which is the best way for your party to be accommodated. I personally asked two ladies if they can cut our pizza into squares and they straight up said "it's not going to happen, we're too busy on a Saturday." That is not how you treat paying customers & I'm sure the CEO of Costco would fully agree. If you're too busy on a Saturday to accommodate those that pay $100 in Pisa over those that pay $1.99 in a slice of pizza, you're a horribly ran company. You do what a good business does & you ensure an extra staff member to be in the food court to ensure the customers NEEDS, wants & expectations are met. Period, point, blank. You don't look at a paying customer & say "it's not going to happen." We will be sure to NEVER order pizza from Costco again for a huge party & will ensure everyone we know that Mason Costco is not the place to order your pizza for parties and big evenings & that this Costco REFUSES to accommodate your needs.
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December 2022 by Stan G.
It was my first time I've come to this particular Costco store. I went there and asked an employee, whose name was Quinn to help me find sunblock curtains. Unfortunately, I needed curtains that were 94" which they didn't stock.Later, I was in the Electronics department. I run into Quinn again and he gives me a all you want to know about televisions, but were afraid to ask.While I only live a mile away from their new store in Liberty Township, I would go these extra miles to deal with Quinn. Sadly, the company doesn't give commissions to their employees. By the way, Quinn was very positive on Costco. Try finding that at Kroger or Walmart.Costco never disappoints! It's harder and harder to find good deals.
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December 2022 by Mark F.
So much more than the other wholesale club and with better service and prices. The savings on gas alone make it worth joining. The quality of the food, especially all natural foods and snacks. Highly recommend membership.
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December 2022 by Eric R.
Today was our first day at Costco. Everything was mostly fine, until we decided to get the full experience and order some hot food. We ordered 1 hot dog, 5 drinks, and 1 large pizza. After our order was surpassed by 50 other orders and waiting 30 minutes (yes you read that right), we talked to the person at the counter. They assured us it would only be a couple more minutes, and that a couple more orders were in front of us. 10 minutes later, we finally got our order, after waiting a total of 41 minutes. The burnt crust pizza, was not worth it, the drink machine was tapped out and spitting out mostly carbonated water. Our disappointing end to our Costco trip has made us rethink our membership with such poor service.
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April 2022 by Rhonda W.
We like Costco..but we have determined not to buy anything you plant ... flowers, bushes ect..they look gorgeous in the store but soon were dead.
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January 2022 by Kris R.
This is a comparison between Sam's Club and this specific Costco. I'm not crazy about this Costco location. But first, let's talk about gas. The gas always costs more at the Mason location than the Florence one. I understand that gas is more expensive in Mason I guess because it's Mason. However, since I live between the two locations, I'll usually just go to the Florence one. Just recently the gas was $2.80 per gallon in Mason and $2.58 in Florence. Fact one to consider, gas will likely always be cheaper in Florence. Now to the Sam's Club comparison. I like that Sam's club generally does not have anyone standing at the door anymore. I like that you can pay as you go, using the app to prevent getting stuck in a ridiculously long line when time to check out. Costco has nothing to compare on their app. The food product options are fairly similar between the two. Where Costco gets Sam's for me is the clothing and household items. The clothing brands at Costco are far superior to those at Sam's, with names like Eddie Bauer, Tommy Hilfiger, Adidas, etc. Because I'm not looking to feed a family of 5 at the moment, the clothing and accessories matter far more than the food for me.
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March 2021 by Samantha B.
This is my favorite Costco location in Cincinnati. It is always fully stocked and taking full Covid precautions. They always have great deals on the clothes. Unfortunately this time the cafeteria was closed but their food is always amazing. Employees are always so gracious and always willing to help!
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October 2020 by Dale H.
I shopped here today (a weekday) in the early afternoon, and it wasn't overcrowded. Yay! Shoppers could keep their distance, and the checkout lines weren't long. They have their Christmas trees, decorations, and toys out. Got a nice set of toys for our granddaughter. Love to peruse their wines, and picked up a Spanish white blend and a California Pinot. We're never disappointed with their wines. We also like getting scallops and shrimp here. Always fresh and delicious! Of course, their steaks are also a good price and delicious too! With COVID, paper towels are not always stocked, but that's understandable. Another product we always buy here are the nuts. Love the Kirkland brand whole unsalted cashews!! We always end up with a few extra things in our cart here :o)
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February 2020 by Harry Lofland
Excellent service and (really!!!) less than half the price of Hearing Aid places. $1400-1500 vs over $4000
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December 2017 by Bill Resing
Sarah was the best very customer oriented very informative, she went above and beyond in making sure I was happy and that she would be there to help me with any future needs. Thank you Sarah!!!