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October 2023 by Elizabeth Derrenkamp
I have known KC for 26 years, my family and I have bought 6 cars over the years from him. Great salesman, honest and friendly. I bought # 7 from KC this week, I love my Honda Pilot. If you are looking for a car, stop by ask for KC. I promise, you will not be disappointed.
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October 2023 by Justin Sanders
I just went through a long and laborious search for a new car, and it ended with a very positive experience at Courtesy Automotive. Dave, Dan, Gary, KC...they all interacted with me and were as pleasant as could be. They want to earn your business for life, and that comes through in everything they do.
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September 2023 by Susan Mays
Bought a car today. What a wonderful experience. Everyone was great. KC Markley was the salesman I delt with. He made this so easy. He also transferred my old plate to new car and set up my rental car to be picked up there at the dealership. That saved me 2 additional stops. I feel I was treated respectfully. For a woman , we tend to get the short end of a deal by men. That was NOT the case here. I will definitely try to send people their way. Thanks so much KC.
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September 2023 by Dave Champness
Brought my car for a oil change and tire rotation. Tanner pointed out coupons for both my oil change and tire rotation. Completely and thoroughly appreciated surprise. Fast, efficient, friendly and AFFORDABLE. Sherry in the office is always great as well! Only place I get my car serviced.
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June 2023 by Dream Weaver 87
UPDATE edit: I have never been so livid. After my husband and I told the salesman/manager we’re not interested in the car, we were sitting in our car about to leave. He came up to our car and kept trying to pressure us about looking for another car. We kept declining but he refused to move away from the door of my car. I was thinking about calling the police but decided to turn my car on and back out regardless of whether or not he removed himself from my car door. He just kept trying to argue with my husband and wouldn’t take no for an answer. He the. Asked if they had done something wrong so my husband was loosing patient and once again told him he wasn’t feeling comfortable with purchasing with their lot. We were looking elsewhere. Finally, the guy walks off. It was awkward and uncomfortable. No means no and having to repeat you are not interested is embarrassing and frustratingMy husband and I came to see a red Ford Focus 2010. My husband asked the salesman who gave us the keys for test drive, if there were any prior wrecks or accidents listed on car fax. We were told “no, I don’t believe so.” We already knew there was an accident listed. But we didn’t say anything yet. We test drove the car, pulled over and opened the hood. The oil was old and black, the power steering was almost empty. The trans fluid was black also instead of reddish. The car was tough and drove badly. Would have been better to change the guilds so it would test drive better for customers. Upon returning, another salesman approached us. We thanked them but we’re honest about our finds with the car. I told them it was hard to drive because the steering fluid was nearly empty, the cars temp did raise in the short time. The battery corrosion, ect. My husband also, told the guy how we saw the accident report but were told there was none. The salesman literally rolled his eyes and told us that they don’t keep track of the cars history or maintance while it’s on the lot. His demeanor was disrespectful. He told us it’s not their job. But they have a mechanic literally on site and a car lot IS responsible for being knowledgeable about their products they sell. They saw that my husband and I were a young couple, and thought we were not intelligent. I felt very disrespected by how I was treated, just because I was a woman. I mean, I do know basic things like fluid and car fax reports
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June 2023 by Olivia Citak
As a young female, I'm the classic target for a car mechanic or salesperson to take advantage of. But never at Courtesy. Jim (mechanic) and Gary (owner, salesman) have always taken amazing care of me. They're honest about what needs fixed and what I can live without and they are straightforward about the quality and risks of different car brands when I come to purchase a new vehicle. It's always a risk purchasing a used vehicle but I know I've put my trust in good hands when I walk into Courtesy.Highly recommend for both purchases & repairs.
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June 2023 by Sarah Bennett
After mini-van shopping for 6 months (in our hometown 2 hours away) we explored 3 in Cincinnati last weekend with Courtsey Automotive being our last stop, 10 mins before closing time. Gary stayed over an hour late and let us view and drive the van we wanted and was super honest and clear about pricing and financing as we wanted to stay within our budget or walk away. He walked us through all the paperwork, financing and insurance and made it a very clear, honest, and non-pressuring experience! Very glad we stopped in and so far our used mini-van has been a great purchase! Thanks!
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June 2023 by I AM VOICELESS
My wife and I went to do test drive a 2010 red Ford Focus. When we got there, one of the workers (who was polite) approached and showed us the vehicle. I asked him if there had been any prior accidents and he said that there were no accidents listed on the Carfax. However, we had checked the Carfax before coming to see it and there was, in fact, an accident listed on the report. This was the first red flag that my wife and I noticed.We got into the car and immediately noticed that the interior was scratched up and not well kept. Upon starting the car, we heard a strange rumbling noise coming from the front. We decided to take it for a drive and popped the hood in a nearby parking lot. I was shocked to see that literally all of the fluids needed to be changed; we're talking bad oil, transmission fluid, power steering, etc. There was notable corrosion on the battery, and very low antifreeze in the coolant tank.When we got back to the dealer, a different worker came out to us and asked us how the drive was. We were honest and told him about how the other worker lied about the Carfax report, and about the poor condition of the vehicle. I'm not joking when I say that the worker looked at us dead in the eye and said that it isn't their job to inspect the vehicles before putting them out on display. Keep in mind, they have a service repair shop on location, so apparently they're not putting it to good use. Of course, being car salesman, they tried to lure us into another "deal," but we decided to leave. Do not trust these guys!
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May 2023 by Dave Stebbins
The auto body shop here deserves 10 stars and here’s why…insurance originally picked another shop (Jeff Wyler) who said they wouldn’t even look at it for 3 weeks. I heard about Adam and his amazing shop so I gave him a call. Adam had my car towed to his shop same day, got ahold of my insurance, and got my 4 runner back to me looking amazing in less than 3 weeks (when JW would just now be “looking at it”). Adam and his guys are the best in town. They will be my new forever shop.
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April 2023 by James Saylor
Great atmosphere, good deals, honest salesman. When I needed a new car KC walked me through the process with ease and put me in something I really wanted went to bat with the loan company and got me a good deal! Then to finish out the paperwork Dan was super insightful and explained everything thoroughly but quickly enough that it didn’t take forever to get out and drive my new Jeep! Thanks guy’s appreciate your help!
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April 2023 by Robert Dickinson
Very easy auto buying experience. Both Dan and KC were attentive and helpful. They didn’t push for “extras”. They gave me honest answers. I look forward to servicing my car with then as well.
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April 2023 by KiddFromOhio
Do not purchase a vehicle from here. They sold me a truck that was 20k over market value. Honestly they are con artist and i felt very discriminated from one of there employees when i was looking at vehicles on the lot. I should of stuck with my gut and went some where else. I 100% wouldn’t recommend this place to anyone.
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April 2023 by Patty J.
I recently had an accident and the car was making a funny noise and I was afraid to drive it. I had made several calls to different places but was told I couldn't get in until the next week . Adam in the Body Shop squeezed me in for a estimate. There was damage to the radiator and it wasn't driveable. He helped navigate through insurance and getting the car approved to be fixed. They did a beautiful job on my car and it looked brand new when I picked it up. I can't say enough about the excellent customer service. I would highly recommend them if you need car repairs.
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January 2023 by Damon Powell
After shopping around for the last month and being ignored and overlooked by other dealers and salespeople, Courtesy exceeded our expectations and nailed it!We have been talking about purchasing a new car, shopping around town for slightly used 4Runner's and Tacoma's. Some days we are more serious about it than others. Drove by Courtesy on 1/23 from some errands and noticed a Tacoma on the lot covered in snow. Dropped my wife at home and went back for a look. Met Gary within a few minutes as he was shoveling snow and jockeying a couple cars and had no idea he was the owner.He started up the 2020 Tacoma for me but I declined the test drive while giving it a solid lookover. This low mileage truck was cherry. Gary told me he'd get Dave to help answer any questions. Dave answered all of my questions and I told him I'd be back today (1/24) with my wife for a test drive. Had to talk it over with my wife. Dave said he'd be off today but to work with anyone inside. KC came out when we showed up today and turned the keys over for the test drive. After the test drive with my lovely wife, it was time to go inside. This truck was priced more competitively than any we've seen the past month and, considering the mileage (in the teens), this was a no brainer. KC worked with us on some more aggressive pricing, Dan extended a better than expected trade in price for a 2009 Kia Sedona. We ran home to grab our Title and sped back. All said and done, we were out in 2 hours with a slightly used new truck.This Team is solid. Not only is the owner out shoveling snow and jockeying cars, he lets his Team get the job done. On our own, we decided to purchase a better, extended warranty and will have all service done with Courtesy. We will also be purchasing our vehicles exclusively from Courtesy Automotive going forward.We can't wait to meet the Service Team for continued service on the same level.Thank you, Gary, Dave, KC and Dan. You have made purchasing this vehicle an amazing experience.
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December 2022 by Heather W.
I went in for new tires before a trip I had coming up. Asked for the cheapest ones. They said no problem. They changed them and I was on my way. All seemed okay. Then I started getting harassing calls because they apparently put more expensive tires on (admittedly their mistake) and now want me to pay more money. So unprofessional and they keep calling to harass me about it. Clearly a scam. Do not go here.
