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November 2022 by Michelle R.
I have experienced the best customer service and care from everyone at this location. Everyone works so hard to be so helpful. They answer all my questions, help with timing so medications do not interact with one another. Thank you CVS.
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October 2022 by Michael J.
The only problem that I've is when you call the McMillian store by the University of Cincinnati to refill your prescription expect to be on hold for 25mins to talk to someone , there will be 5-6 people working in the store. Otherwise it's a great store its just the pharmacy that's slow in answering the phone
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October 2021 by Ryan S.
DONT GET TESTED FOR COVID HERE!! It's trash the system messed up and didn't put my address in and they said because of that I couldn't get tested. They don't even know how to work their own system to fix it and made me leave. Don't go here for anything.
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April 2021 by Susie Q.
This review is for the pharmacy only the store staff is great! Wish I could give them a zero 1 is to high of a score! The most unorganized pharmacy I have ever dealt with. I wish my insurance paid better at other pharmacy because I would be gone! I have had so many problems with them it would take pages to explain! I literally can not stand going there to get my prescriptions that is if they even have them if they are actually ready and then God forbid you actually have an issue they are of ZERO help and if they royally screw up which they do you all the time! You NEVER hear an apology!
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August 2020 by Roy M.
I went into the CVS to get a small item and I went to the pharmacy and they had an amazing crew they seem to work together like some type of superhero team. Bobbi (i.e.) was super engaging she's the explorers that became a drug dealer so she can help you in many different ways. Most of the time when you go to a pharmacy it's very rare that you you get great interaction but these people seem to really care about their customers. Brian seems to be very aware of his surroundings. And very detail-oriented. You can see that Ashley has great work ethic. She seems to be able to handle high-pressure interaction and you can tell that Sidney always smiles even if she's having a bad day. Sam's to try to put a good face for the business. I've never done it pharmacy review for business but I was compelled to do it for this location. Thank you for hiring such a crew, during these stressful times.
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August 2020 by Helen C.
Don't use this pharmacy. My 82 year old mother went here. The lazy pharmacist who was working the evening of Saturday, August 15, 2020 tried to overcharge her by almost $100 (a lot of money if you are on a fixed income) and not take her insurance. Plus he lied. I am going to try to make a long story short. My mom phoned me from the parking lot practically in tears. She paid $145 in cash which was much more than what it normally cost. I am trying to get her away from paying cash but she is old school. She questioned them and said she would call her insurance. That's when they gave her her money back (all but $5) and told her to go around through the drive through again because there were other customers. She phoned me practically in tears and didn't know what to do. The line was so long. He was basically bullying her. When I called, the pharmacist was rude, lied and said they didn't take any money from her. He was laughing like it was a joke. She went back through the line with me on the phone so I could hear everything. This time they gave her the medicine that they ran through her insurance (much less $$) and finally gave her back the rest of her money (remember, he told me he never took any $$). Shady and unethical people. Don't go here. Scary that they take advantage of the elderly like this.
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May 2020 by Johanna N.
Absolutely disgusted with the managerial decisions at this location. I was in this evening to fill a prescription for my 4 year old son, who suffered a very serious head injury after a fall last night, and is at risk for infection. I was told it would be around 20 minutes. I waited nearly an hour and still it was not ready. Around that time a major storm began, with blinding rain, gusting winds, and hail. The store lost electricity. At which point, THEY KICKED ME OUT OF THE STORE, and out INTO THE STORM. I had left my car on the other side of the shopping plaza as I had multiple errands to run in walking distance. I was forced to wait in the parking lot, being pelted by rain and hail and gusts of wind, in a VIOLENT storm, praying I did not get struck by lightning. Absolutely, the WORST treatment I have EVER received from an establishment in my entire 40 years on this planet. After being up all night in the emergency room with my son, and there to purchase vital medication for him, to be treated so completely inhumanely- I am flabbergasted. Something is seriously wrong with whomever it is who made this call, to kick people out into a potentially life threatening situation over some B.S. policy. The only redeeming quality was the gentleman at the pharmacy desk when I was finally able to back in, soaked to the bone, when the lights came on. He was actually helpful and empathetic, in stark contrast to his management. They have not heard the last of me.
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April 2020 by Skye F.
Said prescription would take 10 minutes to fill and it ended up taking an hour. Wouldn't of been mad if they would've told me it would take an hour, but lying about time is really shitty. Not many customers at store but tons of employees, so I have no idea why it takes so long.
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April 2020 by Cloud F.
Said prescription would take 10 minutes to fill and it ended up taking an hour. Wouldn't of been mad if they would've told me it would take an hour, but lying about time is really shitty. Not many customers at store but tons of employees, so I have no idea why it takes so long.
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January 2020 by Ted W.
I've been coming here my entire life. After today I'll never be back. I understand mistakes happen but they made the same mistake 4 times in a row, wasted two hours of my day, and then when I confront them about it they went off on me a little bit and about how I need to call my insurance when I already had. They called the wrong insurance company 4 times then the 5th time she didn't ever call me back and just told me to call them again. I'll never be back. Never been so upset at a store. I would recommend getting your prescriptions filled anywhere else
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December 2019 by Sydnie C.
WARNING: Pharmacy drive thru attendant tried to keep/steal my debit card out of spite, after I explained to her that other CVS and even Walgreens locations did a better job at explaining prescriptions and providing customer care and service than she was doing. She was visibly high and/or intoxicated and I am concerned about the lack of knowledge and professionalism from the entire staff. As she tried to keep my card and possibly wrote down my information, I may now have to file a police report. It is unfortunate that the pharmacy is so bad as the front of store staff and shift manager Kayla were really trying their best. The shift manager reviewed the camera and saw the young women hide my card under a clipboard and deny that she had it. The shift manager then was able to retrieve the card and spoke with the pharmacy attendant, but I think more action is necessary. She should be fired. The pharmacist was also rude and another pharmacy worker walked up and yelled that he "had no idea if he was working the next day or not." I'll be praying for everyone in there. They need help and I hope their carelessness does not cause any harm to others.
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September 2019 by T K.
It took this location 5 months, and 9 phone calls before they stopped filling a script that my doctor took me off of. And dont even bother with the automatic refill, it won't be ready when you come to pick it up. You are better off calling ahead to make sure they start filling your scripts before you leave the house.
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September 2019 by Glenn C.
Sitting in the drive-thru with 1 car in front of me and 3 behind me is not my type of fun. Doing it for over 15 minutes is horrible! Turns out the person in front of me was waiting for water to be added to several bottles of medicine. Solution would have been to have them move up so others could be taken care of. I even called to find out what was going on. I was blocked in so couldn't do anything but sit. When I got to the window I complained at the window and the pharmacist came over. She said it happens all the time and no they don't want people moving away from the window. Horrible customer service!. I won't wait in the line again! Most of my prescriptions come by mail now. The only reason I still go there are the discounts they get from the companies that I can't get by mailorder. Last year I put my name down for the Shingles vaccine. They said I would be hearing from them in a few months. I inquired several times and they said to wait for the call. No problem I got it from my primary care doctor. Couldn't take me off the list because they just have a box of cards. What a joke!
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February 2019 by Jen C.
This is one of the best CVS stores I have ever visited. Wide selection on product and the coupons are VERY easy to use as long as you are not trying to manipulate the system. I've seen many people complain about how the coupons work and honestly if you're shopping in that store then you have agreed to adhere to their policies. The staff is very friendly and always helpful when it comes to figuring out why something isn't working. If my coupons are valid but just won't come off, they adjust it without question. The manager Mitch seems very knowledgeable and I often overhear the staff talking about how much they enjoy working for their boss! I also love the remodel as the store seems much cleaner now and the aisle markers make it very clear where you can find the items you need. If you can't find something the staff is always ready to help! Basically what I'm saying CVS is a great place to shop and save money, the reviews that say they aren't just seem to be from people who feel too entitled in a drug store.
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January 2019 by Caroline B.
Not sure why there are so many negative reviews. I always have excellent customer service here, the techs are very nice. Most of them young and chipper! It is a busy store, so expect a wait. They're not perfect by any means, I did have one issue last month with a script but they were very accommodating, apologetic, and professional about it. I have been filling here for years and don't plan on leaving
