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December 2023 by elizabeth cameron
I wanted to switch from my regular small pharmacy since their customer service is lacking. I called this Mt Lookout CVS and ended up talking to this fabulous woman named Cat who, even though it was 5pm and I knew she had customers, was extremely gracious and nice and explained how to get there and park and all about Carepass and was just extremely warm and genuine. I have about six regular prescriptions, I live down by the river and I wanted a small town-feel pharmacy that would make me happy, be easy to reach and who would have everything I need. I can't wait to meet Cat! They should give her a raise for the warm welcome you never expect from a chain store, when you just cold call them late on a Friday afternoon. She changed my whole outlook. Stay the same forever, Cat! You help more people than you know...
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December 2023 by amy wright
I truly wish I could give 0 stars! Are not willing to help a 75 y.o. lady with a discount card from the manufacturer. I was trying to obtain information and and figure out a solution for my mother's prescription and I was told by a tech, "sweetheart" we don't have time for that. Trying to belittle me as if I were a child. EXTREMELY AGRESSIVE, RUDE and UNPROFESSIONAL!
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October 2023 by Susan Magnafichi
Rich is friendly and knowledgeable with years of experience. Someone in the pharmacy staff was extremely rude over the phone otherwise I would give 5 stars.
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August 2022 by Kenneth Haag
The human beings who work there are fine people; but try calling the place and you'll have to talk with a CVS programmed robot that won't understand what you want and won't transfer your call to a real person. The only way I got through after three tries was to lie to the robot; it thought I was calling from a doctor's office. Anyone remember the neighborhood "corner drugstore" where humans answered the phone, not robots?
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July 2022 by Joni Littlejohn
The pharmacist is so helpful and had everything ready by the cash register when I ran into pick it up. The store is always friendly and knowledgeable about their products.
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January 2022 by Tracy Casagrande Clancy
I cannot recommend this pharmacy more highly. Rich, Kerry and Valerie are professional, extremely friendly and know me and most customers by name. They have been consistently amazing in helping me with my sometimes complicated medical and pharmaceutical needs. What a gem in Mt Lookout.
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November 2021 by Preston Oglesbee
Kerry and Richard are great!
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November 2021 by Bea Wissel
Extremely rude experience by pharmacy staff here on multiple occasions. I get they are understaffed and overworked, but seriously a little humanity?
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October 2021 by Jennifer Solomon
If you need a pharmacy don’t waste your time…even if this location is convenient. You will just get the run around waiting DAYS for every prescription. I can honestly say I’ve never dealt with ruder employees either. So bummed given I live around the corner.
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August 2021 by mattpneff
By far one of the best pharmacies I have ever dealt with. I called as I needed a prescription transferred from my home pharmacy in Florida and it hadn't been called in yet. I let the very helpful young lady I was talking to know I would call back in a couple hours. Not only did I not have to call back I received a voicemail letting me know she had followed up, gotten it transferred and that it was ready to pick up. WOW! With all the service issues going on today this store went above and beyond in my opinion. Thanks Valerie!
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May 2020 by Scott Stoddard
I absolutely love this pharmacy the staff is great an Rich is the best I love that he knows me personally and I will never shop anywhere else. Rich is a gret man with a great care for his people. Keep up the good work Rich you are great.
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April 2020 by Gary Phillips
What someone in these reviews said, they know your name. Now the area is growing and there’s too many damn people. But hopefully they can hold on to their homey feeling
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January 2020 by Billie H.
This place is so filled with mold, it makes my sinuses go crazy. I've called and written letters, no one has ever responded. This place should be shut down by the health department.
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January 2020 by Jane Bosse
So appreciate the personal care that everyone gives you in this pharmacy. They always answer all my questions and address my concerns. When I left yesterday after picking up a prescription, they said “Hope you’re feeling better soon!”
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July 2019 by Ashley Patrick
Very nice staff!
