CVS Pharmacy in Cincinnati provides pharmacy, health, and wellness services, including prescription refills, vaccinations, and personal care items, with many locations open seven days a week. It offers savings through weekly deals and the ExtraCare rewards program, along with convenient options like same-day delivery and free in-store pickup. Customer experiences with service vary. Some reviews report excellent and helpful service from specific pharmacy and store employees who efficiently resolve prescription issues or provide friendly assistance. Several customers highlight positive, impactful interactions with staff who brighten their day. However, other reviews describe inconsistent and sometimes poor customer service. Some customers feel unwelcome or like a bother, noting a lack of greeting and an impersonal, assembly-line feeling during visits. There are reports of contradictory information regarding prescription refills and vaccine appointments, where in-person appointment scheduling was refused despite posted signs stating appointments are only recommended. Additional complaints mention overpriced items and pricing practices where items are placed in lower-priced sections but not honored at that price.
Unprofessional location, employees in vehicles at 8:30 at the time of open. Line at the Drive-thu and unable to get inside of location, will be transferring medicines back to Krogers ASAP.
October 2024
Worst pharmacy ever! Can never get in touch with staff and they don’t return your phone calls ever! Get alerts that medication is ready for pickup and it’s never ready. Made several complaints and no resolution.
December 2023
They've never been great but now they closed their pharmacy on Sundays & that's just the last straw for me. If I never have to go back I won't miss it.
