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July 2023 by Mar Be
Well…..what a shame. Been a long time customer. Not sure what has happened to this company but it’s just gone downhill over the last several years, and everyone I know agrees. I used to shop almost exclusively from the clearance section. I rarely left the store without a pair of shoes, sometimes 3-4 pairs. I can’t remember the last time I bought anything. I think it’s been 2 years. I’ve stopped in plenty of times but left empty handed. The clearance section is just downright unappealing and the 80% off is gone. The 70% is there but it’s clear the prices were raised to compensate. I’ve had 2 bad experiences with online ordering as well.The store has exploded with kids and athletic shoes, (as if we need another other of those), at the expense of what used to be a great selection of ladies shoes.Today I stopped in hoping to find a couple pairs of shoes. I found NOTHING! I walked every aisle including the kids because I can fit in some of those. Again I left empty. What really prompted me to write this was …. As I was walking passed the register a girl said, “ didn’t find anything?” I said no. I started to tell her that this was about my 7th visit without a purchase. But I stopped because she had rudely turned away to ring up a customer. As a long time customer, it made me feel very unimportant and like my business didn’t matter. I’m not sure i will waste my precious time or gas, shopping here again.
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May 2023 by Desi Baby
If you’re going to change your store hours, update it on your website, it’s inconvenient for customers to drive to your store and hours not match with online and it’s a waste of gas. Not to mention the customer service reps that were there and started laughing as I tried to open the door. Let’s not mention it was raining hardTo sum it up they close at 8pm and 7pm on Sundays
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May 2023 by Jesuska I.
I ordered a pair of size 10 shoes online and they gave me a pair of size 8 shoes in the store (I was confident and that's why I didn't check, the girl just gave me the shoes already in the bag) when I call the lad, she was angrier than me, additionally I asked her that I just wanted to know if my size was really available and she says no! How is it possible? they sell sizes that are not available and also bother with me as if it were my fault. Incredible!!!!!
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March 2023 by Laura Campbell
Enough staff, clean and mostly organized, sales prices marked well
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February 2023 by Scott Berger
Went to exchange shoes that were the incorrect size that i bought online. I had my receipt for the original purchase. They couldn't do an exchange for some odd reason, they could only do a return and then a new purchase for the correct size. So that's what we did since I can't wear shoes that are the incorrect size. Now I'm learning that I have to wait 7-10 business days to get my money back for the return. All for just an even exchange for the same shoe just a diffent size. This is absurd.
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January 2023 by Denise L.
Unless you go to Boston, NY or shop online, there are no shoe stores left near the Worcester area where you can buy quality brand name shoes. If you shop there often, you will get pretty good deals with their free gifts and coupons.
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December 2022 by Taylor
Super pleased and Highly recommend! Mitchell went above and beyond to ensure my son got the shoes he wanted for school! They were pretty hard to find. Price was way cheaper than most everywhere else and shipping was super affordable as well! Super fast service, shoes shipped on Tuesday we got them on Thursday. Definitely will be back for future business! Shop with these guys as you will not be disappointed! 5 stars all around for Sole By Style!
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December 2022 by james modreski
went to location, items not instock as website suggested, ordered shoes, paid in advance. waited 4 days+.got shoes: fur, dirt, asian lady bugs, creased from wear, dirt in tread. yeah not likely to do that again.
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October 2022 by Stephanie Morton
Quick service. Ordered my shoes, had them delivered here. Called, and immediately, customer service clerk brought my shoes to my car.
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September 2022 by Kevin Carter
The place was clean and stocked. No issues with the store. However, the young lady (I cannot remember her name ) she helped me alot.She was so kind , helpful and professional.She made this trip to DSW for me. Otherwise I'll be back.
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September 2022 by Morgan Alexander
Ordered shoes online. Email stated they would be ready in 2 hours for SAME DAY IN STORE PICK UP. 5 hours go by, I drive 45 mins to get the shoes, they don't have them. The staff shrug and say "sorry". No apology and don't offer any solution. They tell me drive back tomorrow and see if they have them. What a joke. Definitely will be taking my business elsewhere.
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August 2022 by Darren Jauch
Returned a slightly worn pair that lost a chunk of the side unexpectedly after 2 weeks from purchase and got an even exchange no questions asked - great customer service experience!
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August 2022 by Michael S. Kennedy
They are black topping the parking lot so that will be better.
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June 2022 by tyann amos
This is a really nice DSW! They have a great selection of shoes, the store is super spaced out and it is a very clean store.
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June 2022 by Tyann A.
This is a really nice DSW! They have a great selection of shoes, the store is super spaced out and it is a very clean store.
