Duke Energy is a reliable and responsive utility provider that has been serving customers for over a decade. Customers rarely experience power outages, and when they do, the issues are quickly resolved by the company's courteous and efficient technicians. The company's online system has undergone some changes, which may initially be confusing, but customers can easily navigate the new website by scrolling down and entering their verifiable information. Duke Energy has also provided a $133 credit to its customers in June 2022, demonstrating its commitment to customer satisfaction. Overall, Duke Energy offers good service, with friendly and knowledgeable customer support representatives who are willing to assist customers with their inquiries and concerns.
