Duke Energy is a reliable and responsive utility provider that has been serving customers for over a decade. Customers rarely experience power outages, and when they do, the issues are quickly resolved by the company's courteous and efficient technicians. The company's online system has undergone some changes, which may initially be confusing, but customers can easily navigate the new website by scrolling down and entering their verifiable information. Duke Energy has also provided a $133 credit to its customers in June 2022, demonstrating its commitment to customer satisfaction. Overall, Duke Energy offers good service, with friendly and knowledgeable customer support representatives who are willing to assist customers with their inquiries and concerns.
I really want this company to explain to me how is it fair that I have to pay for energy I don’t use. Whose bright idea was it to charge us a percentage of the whole complex versus the energy I use in my unit. This is insane. My bill has never been over 200 now it’s over 400. Very disappointing
March 2026
I’ve had my fair share of HORRIBLE experiences with Dukes Customer service, but today I had an amazing experience with Sonya and Tamikah! Both ladies went above and beyond for me and feel like they should be recognized due to all the bad past experiences I’ve had. Thank you ladies🩷
February 2026
How can my energy bill be higher than my house payment?!?! This is monopoly and absolutely insane.
