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January 2024 by Harry Robinson
Excellent massage from an experienced masseuse. Pleasant atmosphere
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December 2023 by Celia A.R.
Do not get a membership at Elements. So far, they have taken $1,500 (yes one thousand five hundred dollars) out of my bank account for zero services rendered for that amount. In other words, I have paid enough to make a down payment on a car for NOTHING. moreover, they won't refund you anything even though they're taking money from you for nothing every month even when its impossible for you to book a massage based on your schedule or their availability. In fact, they'll simply charge even more ten days before Christmas! How sweet they are at Elements. They charged me a $91.00 "fee" today (more than the price of a 60 minute massage) because I accidentally booked at the wrong location and did not realize my mistake until it was too late. I typically book at the West Chester location, but because I have had so many bad experiences there with bad massages (or experiences paying for 90 minute massages, arriving on time, the therapist taking 10 minutes to come out to get me, leaving me in the room after I've already undressed for another 5-10 and only actually giving me a 60 minute massage instead while still charging me for a 90 minute), that the last time I had a massage, I decided to try the next closest location to me - Anderson. that was a huge mistake, and I had a worse experience than West Chester. the therapist talked the. entire. time. without. stopping. even when it was clear that I wanted him to be quiet. what kind of massage therapist doesn't understand that people are trying to relax when paying for a massage, and don't want to be talked at for an hour? I was furious, but as usual, I didn't say a word. I just thought "I'll book at West Chester next time". well, when I went to book this time, I forgot about going to Anderson last so I used a link in my calendar to rebook, which took me straight to the Anderson location website and I rebooked there without realizing it. The day of my massage I got a 20 minute alarm notification on my phone reminding me that I had a massage at 2:45 p.m. at Anderson. I was already nearly to West Chester, and I realized my mistake. I called Anderson to let them know, and this is the first and only time that I have ever missed or cancelled a massage that I have booked, and Melanie told me that "they would still likely charge me a $75 fee" for cancelling my appointment". I was furious beyond words and wanted to cancel my membership, because they had already taken $116 from my bank account on the first of the month for NOTHING, and a total of around $1,400 from my bank account since I started my membership for NOTHING. she informed me that she could not cancel my account, and that I would need to call West Chester. well, since I was hysterically crying due to losing EVEN MORE MONEY right before Christmas, I wasn't able to call West Chester just then. I checked my bank account just now, and Elements took $91 from me today, NOT the $75 fee I was quoted on top of the $116 they took for nothing at the start of the month. I am not rich, and I pay for massage because I am disabled, like many people who get massages, and I am just looking for anything that might help me find relief. Elements is pure evil for doing what they did to me today, and pure evil for NEVER telling me that I could pause payment on my account while keeping my membership until I was upset on the phone about missing my first appointment ever with them over a simple mistake that anyone could make. I hope that every single employee working at Anderson also has to chose whether they will buy Christmas presents for their parents, or their kids. I worked 10 days in a row and today was my first day off after 10 days because I desperately needed the extra money to afford Christmas presents for my loved ones, and Anderson just took nearly $100 of that from me today, when they could have chosen kindness instead, and I hope that some day, each and every one of the managers at Anderson will be faced with the same terrible choice that I now have to face bec
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October 2023 by Stephanie Wyborski
Cindy is great! She is very accommodating, friendly, and full of explanations and recommendations.
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September 2023 by Debbie
Jeff is amazing. He makes me feel so relaxed and eases any knots or aches I have. I swear I leave taller than when I came. And the staff are always friendly and welcoming.
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August 2023 by Beth Ackerson
I have been going to Elements for years and will never give this up. Last night Cindy gave me a 90 minute massage that was amazing. I slept better than I have in weeks, thanks for being my massage therapist and friend. Love this place from the receptionist through the entire experience
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August 2023 by Karen Humphries
This was my first visit with Kelly and she made my feel so comfortable and very pampered. Best facial ever! I would highly recommend her to anyone in need of a little self love!
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August 2023 by Lisa Coombs
Beautiful spa-like atmosphere with a pleasant staff. My massage therapist, Jeff, did such a good job, I signed up for a membership!
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August 2023 by Jeremy Brown
Love this place. The 90 minute salt rock massage is amazing. Just wish it were closer!
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July 2023 by Kristen Bales
I highly recommend Nicole, very relaxing and deep massage that loosened up my shoulders and left me more relaxed than my body’s felt in a while
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July 2023 by Nick From Ohio
Very friendly staff and the massage itself was wonderful. 10 out of 10.
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June 2023 by kristi codling
I received a a great massage. Jamie was polite and professional.
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May 2023 by Michael Warden
This place is amazing! This was my first time getting a massage and the staff were very friendly and welcoming! Haley was my masseuse and she was great! Highly recommend her.
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February 2023 by Kirsten Jones
Ian is the best! He consistently checked in on how the pressure was and made sure to spend time on the areas that were really bothering me.
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December 2022 by Arienne Sandusky
With small kids and a busy job, it is nice to have a peaceful, quiet, relaxing hour to myself. I leave there, so relaxed that I want to go home and take a nap. Everyone is very professional. Highly recommended!
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December 2022 by Erin Minella
Elements Massage Anderson has been a perfectly fine spot to get a massage. They have wonderful customer service and its in a quiet location despite being next to Beechmont Ave.Today my massage therapist Camara(sp?) was out of this world WONDERFUL!!!!! When trying new massage therapists it can be anxiety inducing bc of explaining how broken or weird your body can be. Camara was WONDERFUL and listened and didn't make me repeat myself or go into any embarrassing details. She found all my tight spots and her hands didn't feel like hands. They felt like magic, breaking and releasing every tense muscle and tendon.She was kind and gentle and has a graceful attitude. I wish every massage therapist was like her!!!!!!!!!!!!!!!!!!I will be making appointments with her again and You should too!
