Empress Nails is a clean and professional establishment. The staff is friendly and courteous, with one reviewer praising the nail technician for their work on a pedicure, which was considered "amazing" and "well worth the money". Another reviewer appreciated the manager's sense of humor. However, one reviewer had a negative experience with a fill-in on their natural finger nails, which led to the breaking of a nail and discomfort. Despite this, the reviewer mentioned that the establishment is clean and the staff is nice. Overall, Empress Nails seems to have a good reputation for its pedicures and cleanliness.