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November 2023 by Ray Story
Rental part at the location is great.Dealing with the answering system to get the rental Sucks.
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September 2023 by Nick O'Donnell
Joseph helped me, very friendly and had me out the door in about 5 minutes. Used the U-sual rental guys a lot in the past WAY better service and better price. Thank you
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March 2023 by Rick R
Great experience, staff is great to deal with... Trucks are newer, dependable and clean. Never a worry... Highly recommend.
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June 2022 by James M.
unsafe - unprofessional - enterprise truck on "no truck" road. todhunter rd, monroe, ohio. east end of todhunter is "no truck". use yankee road for access past duke substation. usdot odot
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July 2021 by Jeff M.
This place got me. Okay so the problem I had was I rented a truck from them and they asked me like three times to make sure I put gas in it when i bring it back. "What's the same amount in it that it had which was half a tank" they must have known when they told me be sure to bring it back with the same amount of gas! The gauge doesn't go up very quickly in fact after I got there gauge still hadn't gone up yet. so I tried to put a half a tank of gas in the truck and ended up putting 40 extra dollars in it. Because the gas gauge doesn't work right. When I told him this at the office of course no one offered to give me the money back so I was just out 40 more dollars on the rental. beware of their gas scam.
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September 2020 by Amber H
This was by far the easiest rental I’ve had. We had an immediate need, and the truck that was rented was perfect for the job. The associates were kind and answered all of our questions, and even provided an additional sleeve for the hitch since I was unsure of the size. The pricing was reasonable and there were no hidden fees. I will definitely rent from them again in the future.
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August 2020 by RLNG_ HME
Only one complaint otherwise this would be a five-star review: When I picked up the cargo van I called the number on the sign outside, no one would answer. I had to call at least 10 times, the phone would ring about 20 times and then disconnect. Finally a person answered! When I dropped off no one ever did answer, I finally saw an employee walking through the parking lot and he was able to assist me. Other than the issues with the phone, the van was great, ran like a champ.
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August 2020 by Josh
Best Customer service of any Enterprise location Ever !!!I have been a customer of Enterprise For over 6 years. I have had a pickup truck from them the entire time, I have always used local locations until I Switched to the truck division in Sharonville Ohio back in may of this year to Rent larger diesel pickup trucks instead of gas, a lot of people don’t know this but the selection of vehicles offered is astonishing everything from a F-150 or Chevy 1500 to the F-550 or the Chevy 5500, several specs as well, from base work truck all the way to the Denali and limited packages, and the rates are not too bad either, Especially for business use ... and most of all they have the best customer service at this location that I have ever had. Any issue and it’s handled promptly and professionally. Just ask for Tyler, she’s handled everything amazingly ...
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July 2020 by Josh Flodin
BEST RENTAL EXPERIENCE I've EVER had! Monica and Tyler exceeded my expectations and were incredible to work with, very professional as well! Very clean and well maintained vehicle, available as promised. I will continue to drive from Columbus to Cincinnati to rent solely from this location. No haggling on daily/weekly rates or mileage, truly a seamless rental experience. Made me a raving fan of this location, I'll without a doubt return to for future truck needs! Thanks Enterprise, THANKS Monica and Tyler!
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March 2020 by Clinton Hess
We needed to move my mom into a retirement home. As you could imagine, stress was high, and I needed to rent a truck to get her stuff moved into her new home. Working with Andrew was great. He called me in the morning to reassure me that everything was good on their end. The truck and paperwork were ready to go when I arrived. Although I didn’t catch their names, there were two young ladies that greeted me with warm smiles, pulled up the truck and loaded the protective furniture pads for me. The truck was spotless. The walkaround and instructions from Andrew were thorough and efficient. When I needed the rental process to not add any stress to the pile, they truly delivered. I’d highly recommend them.
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February 2020 by Rick Reeder
Have rented trucks from the Sharonville Enterprise location for over 15 years. NEVER had a bad experience! Trucks are newer and very dependable. The manager is the best in the business which is reflected by her staff!!! The staff is polite, organized and always willing to accommodate...
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August 2019 by L M
Great service both picking up the truck and returning the truck. The truck was decent, no issues. Far better customer service than other rental places I have used in the past.
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July 2019 by Stephona Hubbard
Quick & friendly service
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May 2019 by Jessica Watson
I like to call ahead to check that they'll have what i need and it's always quick to get a truck.
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September 2018 by tony D
I always rent truck from uhaul, i gave this enterprise truck rental a try since it is very close to my job-site. Rented a F450 flatbed for $85 a day with free 150 miles, less than Uhaul rate! And their customer service was great!
