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March 2024 by Billie Setser
Colin and company were great. I would rent from them again.
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February 2024 by Madison Schleibaum
Hands down worst rental experience I have ever received. Ignoring that I had to wait 32 minutes to be helped because there is only one employee during what she admitted was their busiest time of the week, it is now 16 days later and I STILL do not have an invoice to submit to the company accountant. Want to reach them by phone? Good luck. No one answers the phone and there is no way to leave a voicemail.
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June 2023 by Alexandrea Benjamin
Very unsatisfied with this company. I booked with them solely to have a box truck for a couple of days, put the reservation through on Thursday for pickup on Saturday. The site during reserving asked for my DOB, which I entered, and showed they'd charge me a $45 under 25 fee - No problem. I then get a call Friday to confirm my reservation, all good. Saturday comes around, and we are about 15 minutes late getting to the place. I called them and let them know, he said that was fine and he'd stay over. Me and my fiance, who is a CDL A driver, get to the office, and the guy starts taking our info. He then looks at our Ids and says he can't rent to us because we're not 25. No where did it say that online, no one said that in the confirmation call, nothing, even though I had entered my DOB in there. This is extremely taxing to us moving houses, plus we drove an hour round trip to be told that we drove all the way for nothing. I wouldn't be upset at all if someone confirming would've told me this information, or even the website. Thankfully Penske got us into the same sized truck today with no age issues! You guys really need more detail oriented people. This could've really put us into a bad spot, even more so that I booked the truck days in advanced. Do better.
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June 2023 by Alexandrea Winkler
Very unsatisfied with this company. I booked with them solely to have a box truck for a couple of days, put the reservation through on Thursday for pickup on Saturday. The site during reserving asked for my DOB, which I entered, and showed they'd charge me a $45 under 25 fee - No problem. I then get a call Friday to confirm my reservation, all good. Saturday comes around, and we are about 15 minutes late getting to the place. I called them and let them know, he said that was fine and he'd stay over. Me and my fiance, who is a CDL A driver, get to the office, and the guy starts taking our info. He then looks at our Ids and says he can't rent to us because we're not 25. No where did it say that online, no one said that in the confirmation call, nothing, even though I had entered my DOB in there. This is extremely taxing to us moving houses, plus we drove an hour round trip to be told that we drove all the way for nothing. I wouldn't be upset at all if someone confirming would've told me this information, or even the website. Thankfully Penske got us into the same sized truck today with no age issues! You guys really need more detail oriented people. This could've really put us into a bad spot, even more so that I booked the truck days in advanced. Do better.
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March 2023 by Dusten Garrett
Great customer service!!
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October 2022 by Jason Meyer
Great employees, reliable car. I had no issues.
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May 2022 by Tyler Lanham
The crew took care of me. When I needed a favor! The kind of customer service that is hard to find
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July 2021 by Shane Fisher
Great experience. Got an awesome truck. Thanks.
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April 2021 by Alexandria Muddiman
The Customer Representative at (10134 Princeton Glendale Rd. Cincinnati, Ohio 45246) was very unprofessional & rude when he was telling me that he didn't accept the flip over Contract! He would NOT Honor the Rental Contract that I received from an On-line Representative & from another Enterprise Location. He didn't accept the flip over Contract from 10106 Harrison Ave, Harrison. OH 45030 on Monday April 5, 2021. I didn't take the truck from there because it didn't have a hitch for towing. I was very specific to everyone I spoke with since March 27th about what type of Truck I needed. The website also offers UNLIMITED MILEAGE. It didn't say that Truck Rentals are excluded from the UNLIMITED MILEAGE.
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December 2020 by Mark S.
Great guys, great trucks. Great work trucks. Highly recommended.
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November 2020 by Darlene Alexander
Vehicle was ready and clean upon arrival. The rep was very polite. Would go back if need another van
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November 2020 by Ty Miller
They charged me a hundred dollars for being an hour late
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November 2020 by Joe Tekulve
Anthony is great to work with. Everything was fast, simple and smooth!
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November 2020 by David
Everyone was professional and van was great. Thank you for all your help.
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August 2020 by Robert Brangers
This has been the best truck rental experience I have ever had for my last move and I have moved a number of times using different companies like uhaul and Ryder and none of them have been as good as this Enterprise. A+
