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November 2023 by Nyssa Duchow
Their printer distorted our posters to the point we clearly couldn’t use them.
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January 2023 by K Ski
Barry was incredibly helpful, polite, and accommodating!
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January 2023 by Rohan Gaglani
Ask the lady at the counter for the cheapest shipping option.She told me FedEx Express 3-day was the only option. Turns out it was twice the cost of FedEx ground which wasn't even mentioned to me and I found out only after coming home.Disgraceful to have such deceitful practices.
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August 2022 by Joe B.
I used to come here frequently, but this will absolutely be my last time ever doing any business with this location. The employee working, Stacey, did not even acknowledge me as I was waiting. While their computer system was rebooting she decided to just stand around instead of try to help me. This was only a minor aggravation. The major aggravation started when I asked to submit a print job for my non profit. The immediate answer was "no". Then the employee told me come back after 11pm, when somebody else was working. Then stated this was almost 3 hours from now, I do not want to drive back-and-forth on a Wednesday night like that. Her next suggestion was to drive to Hyde Park and they would help me. After asking her multiple times to call somebody to help walk her through the process of putting a print job together, she finally reluctantly called. **edit** This was a draft from awhile ago that was in my drafts and I had forgot to post. I have not been back since, but am just now getting around to posting the review..
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July 2022 by Ericka McGinnis
Service was horrible initially until a young man stopped what he was doing to help out. I was initially waited on by a female there, and she seemed reluctant to even help me out from the beginning. She told me to email my shipping label to their email address. She went to check the computer to see if it was received and it had not gone through. She told me to resend, and then walked away and NEVER came back. A young man who was already busy doing something else stopped to help me. The store then started to fill up, and this young lady was in the back doing whatever while the two guys were trying to help others. He eventually called “Camille” to come out and help, and she came to the front giving a clueless look as to “why is he calling me”. Duh…don’t you see all of these people out here waiting to get helped?! There was one guy behind me that even asked if there was a self help option that would allow him to ship it by himself. I felt sorry for the guys working in the store as she was definitely not a team player. They must have the patience of Job having to deal with her on a regular basis.
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July 2022 by Imad Awad
Fast!And good customer service
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June 2022 by Huh Wa4
It's closed suddenly! No sign or anything about where it moved.
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March 2022 by MalliKharjuna Rao
They just moved couple of shops down in the same complex. Very helpful team
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December 2021 by Honey K.
Love this location, so fast and efficient! If you're ever in ask for Rick he is so gracious, always so helpful.
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August 2021 by Shauna Davis Walters
SUPER SPREADERS. Went in today to mail a gift to my niece. The guy with the weird mustache and dark hair gave me an attitude when asking if I had an account, saying - well, knowing the number would be imperative to using the account. I said - could you search for it for me? He wasn’t helpful. I paid by CC just to shorten the conversation, he didn’t want to be helpful.Then to top it all off he SNEEZED right before he handed me my tracking number receipt, & handed it to me with the same hand he just sneezed on. I was so grossed out. There’s still a pandemic happening. Disgusting. I wouldn’t do that pre-pandemic. I was so shocked I took it far from where he handed it to me. I wish I would’ve set aside politeness and said - seriously? You’re going to sneeze on your hand, and hand me my receipt? Isn’t there a Purell bottle right there?!They are right by my house, so convenient, but next time I’m going to say - no, give me someone else. Or maybe I’ll switch to the UPS sore close by that has always been far better than this!
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April 2021 by Paul Stefanelli
Always helpful. Wish they were still 24 hrs ..
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December 2020 by Gina M S.
I rarely utilize FedEx, and/or any other overnight service for that matter, and now realize why. I had nothing but issues from the moment my pkg left this facility for a overnight delivery from Ohio(mason) to north Ohio. I recommend drive another few feet to our local UPS store. Definitely would not go fedEx in general, staff r nice here in mason, but lack of follw-thru & customer service do not exist. I overnighted my envelope last Wednesday and its yet to hit north ohio destination. Customer service reps admit they messed-up, however, no remedy applied.
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August 2020 by Jennifer Prushing
Ashley was amazing! I was irresponsible and procrastinated getting my presentation done for my interview which was the following morning... I called ahead around 6:30pm that night to see if my order could be done right as they opened the next morning and she said she could get it done the night before it was due to pick up! She saved me so much stress & hassle the day of my interview. Her customer service is excellent! I am so appreciative! Thank you Ashley! Sometimes small acts of kindness are appreciated more than you can understand.
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August 2020 by Kelly F.
I stopped in to print a manual today for my job as a salon owner. I was greeted my Marcus who was super bubbly and helpful. He made me the most perfect binder and hooked me up with a coupon. I went back to work and made an instagram post about it. You'll definitely get my business for the future. I also loved that he hummed the music because I do that too. The world needs more people that are enthusiastic about what they do!!!
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November 2019 by Heather Rose
I would give it zero stars if I could. Horrible service! Employee couldn’t be bothered to help me or answer any of my questions even though I was the only customer there.He had a very poor attitude and wouldn’t even look up when speaking to me. Plenty of other businesses offer the same services with a lot better customer service.
